A New Page
QP debuts its print and web redesigns
I’ve never been one to view New Year’s resolutions as an efficient approach to effecting positive change—the concept just seems counterintuitive to the logic behind continuous improvement. I figure, if you want something done, do it—now. Why arbitrarily wait for January 1?
This year is different. It is with great excitement that I introduce the newly redesigned QP, and its digital counterpart, www.qualityprogress.com—the culmination of nearly a year’s worth of hard work and long hours by editors, designers, web staff and our IT and production workgroups. I cannot thank all of them enough for their contributions.
This occasion and its timing call for a resolution, so here goes: I hope to make QP and qualityprogress.com the best information resources available to quality professionals today and in the future.
These redesigns build upon the solid groundwork my predecessors have laid, all with the voice of the customer (reader) at the top of our mind.
As we approached the redesign of the print version, our focus was on clean, clear presentation while carving out a distinct but professional personality. The result? The pages look modern and fresh but remain completely accessible.
Based on results of our readership surveys, it was no surprise that content emerged as king, and, for the most part, you asked for more of the same. So we left most features, columns and departments intact. A notable exception is the addition of the Expert Answers department, which you’ll find on p. 10. Readers said they were hungry for practical, quick answers to questions they run up against each day. The department fulfills that need. Each month, Expert Answers will address a range of topics, from quality management system implementation to the definitions of common statistical terms. If you’ve got a question, please e-mail it to me for consideration.
The website redesign and relaunch presented an even greater opportunity to gear the new look and capabilities to reader needs. Newly added features guarantee a month-long continuum of what you get from the print edition, allowing you to bridge the gap between issues to quench your thirst for quality knowledge—on any topic—at any time. Within the context of the clean, distinct design are updates affording the modern conveniences of electronic storage, sharing, accessing, browsing, searching and social networking. There is a Quick Poll, allowing you to see how your opinions stack up against those of your peers, plus featured quality tools, and, of course, daily news headlines.
We've also made it easy to share your favorite articles with colleagues. Our hope is that once they see the merit of these articles, they'll see the value in joining ASQ—and the benefits of QP—for themselves. And, as ASQ grows, so will interest and support of the quality profession.
The site takes into consideration the diverse interests of our audience. We made it intuitive and easy to browse the site to find and save articles that fit your specific interests. Click on the Industries and Topics headings to find dozens of categories that lead to articles you can peruse. Suggestions for related articles enhance the user’s experience by surfacing dynamically within the article pages.
And there’s more. Much more. But don’t take my word for it. Visit www.qualityprogress.com and find out for yourself.
As always, QP editors are committed to bringing you the trends and expert views that shape the quality field, and we strive to offer them to you in ways you value and expect. This, above all, is our commitment. But, we need reader input, feedback and contributions to make sure we’re meeting your needs as readers.
May I ask for a resolution from you? Actually, two. First, tell us: What about our new design and website works, and what doesn’t? Don’t be shy. We realize we can’t expect perfection right out of the gate, but we’ll continue to fix any glitches and enhance usability.
Second, if you find the new magazine and website are stronger, better and of more value to you in your life and work than ever, tell us, and tell others. Share QP with a friend or colleague who might feel the same way. Perhaps your recommendation will help someone get their new year started off on the right foot.
In this issue
Even with everything that’s new this month, I would be remiss if I didn’t mention the great lineup of articles we have for you.
H. William Dettmer’s cover story offers thought-provoking insight on how quality approaches used today, such as TRIZ and evaporating cloud, might have intercepted the quality lapses leading up to the space shuttle Challenger disaster. The article also illustrates how putting business considerations ahead of engineering recommendations can prove deadly.
Two articles cover one of the most popular quality topics of the day: lean Six Sigma.
“A Less Costly Billing Process,” describes a method for shoring up billing errors—and boosting customer satisfaction—by identifying the reasons behind dissatisfaction (many came as a surprise to the improvement team) and using lean Six Sigma tools to make significant improvements.
“Lean Six Sigma’s Evolution,” describes how lean and Six Sigma have been brought together—under various industries’ influences—to produce an array of models practitioners can build upon.