Eight Steps to Sustain Change

Abstract:´╗┐Improvement projects often focus on a problem, its measurement, analysis, and eventual solution, but fail to consider how improvements will be permanently integrated into the daily routine. Resistance is a natural response to change, but it can be handled by understanding the needs of people affected and actively taking steps to address their issues. Eight action steps for change describe how to implement and secure process …

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verbatim of what happened in our organization's QMS expansion effort
--Alison Carmel, 05-09-2014

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