Six Sigma and Baldrige: A Quality Alliance

Abstract:Both the Baldrige criteria and Six Sigma originated from management philosophies that attempted to enhance performance,increase profitability and improve quality. This article investigates how the Baldrige criteria and Six Sigma might relate to each other. In fact, integrating Six Sigma into the Baldrige model may help firms achieve higher levels of performance and customer satisfaction in each Baldrige category and provide firms with a useful method for pursuing quality and a performance level set by the Baldrige …

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