Six Sigma at Cigna

Abstract: In 2002, Cigna Corp., a provider of employee healthcare and insurance benefits, launched a grass-root driven quality program based on Six Sigma. Leadership made it clear that the approach would be holistic and would require behavioral changes and a focus on custom…

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Nicely done, Susan. The program thrives!
--John Watson, 04-12-2011


Great article and very helpful!!!
--Alice Mayer, 08-25-2010


very good article and case study
--david edgerton, 11-16-2008