Six Sigma at Cigna

Abstract:In 2002, Cigna Corp., a provider of employee healthcare and insurance benefits, launched a grass-root driven quality program based on Six Sigma. Leadership made it clear that the approach would be holistic and would require behavioral changes and a focus on customers. At Cigna, Six Sigma has been fully integrated with a number of preexisting process improvement initiatives to gain maximum flexibility and results. Practitioners are free to use anything in the toolbox as long as the focus is on the voice of the customer (VOC) and the drivers are VOC and business results. A sidebar article describes a Six Sigma project success story at …

Access this article
Other ways to access this article

Social Bookmarking

Digg, delicious, NewsVine, Furl, Google, StumbleUpon, BlogMarks, Facebook

Nicely done, Susan. The program thrives!
--John Watson, 04-12-2011

Great article and very helpful!!!
--Alice Mayer, 08-25-2010

very good article and case study
--david edgerton, 11-16-2008

Featured advertisers