Reach for the Stars

Abstract:CelsiusTech Australia, a systems and software supplier, has long had a commitment to quality, but believes there is always room for improvement. The company decided to create an improved approach to the plan-do-check-act cycle to help new employees visualize the organization’s quality management culture. STARS combines a personal approach to quality, teamwork, and continual improvement. The concept has matured into a holistic leadership and management method comprised on eight themes focused on the fundamental philosophy that people are free willed and ultimately determine how to embrace quality. The STARS approach grew from a desire to foster a human approach to quality and achieve a culture of excellence within a …

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