You Can Go Home Again

Abstract:Jamie Houghton's love for Corning brought him out of retirement and back to the company when it was fighting for survival, due to the decline of the telecommunications industry and decreased demand for Corning's fiber optics. When Houghton returned to Corning, he noticed that both quality and diversity had been neglected. Today, Corning has embedded expertise in DMAIC, lean, and innovation in all its facilities. A proprietary tool called Solution Roadmap automates tool selection. The tools are common, but Corning has new ways of using them. Corning is taking steps to ensure the company doesn't depend on one leader to sustain quality by training future leaders and exposing them to quality. Sidebar articles provide Houghton's advice for quality pros and high impact solutions from …

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