A Community College's Long-Term Commitment

Abstract:Committed leadership is essential to maintaining a focus on continual improvement in any organization. Dallas' Richland College proved this when, under the leadership of long-time president Steven Mittelstet, it became the first community college to receive the Malcolm Baldrige National Quality Award. Mittelstet's leadership provides a consistency and commitment to quality performance from senior staff. While the president's many years of service have been important, Richland's entire senior leadership team and philosophy of empowering employees have played a key role in Richland's Baldrige award. Lessons learned in Richland's ten-year Baldrige journey show that leadership propels and sustains the process and employees are key to making it …

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