Corral Your Organization's Knowledge

Abstract:One useful method of determining organizational performance is to assess how well it manages critical knowledge. Definitions of knowledge management may vary, but they generally fit into one of four categories: Information technology, organizational learning, intellectual capital, or cognition. Effective management of critical knowledge requires an organizational strategy, a means to carry out that strategy, and measurements to determine how well the process is working. While there is no one, widely accepted standard for defining the components of knowledge management, an organization must make a determination in order to carry out the assessment, and then create a set of questions to evaluate how well it is doing. An assessment based on knowledge management can benefit an organization even if it does not have a formal knowledge management program. It is a good way to identify new opportunities for improving the quality management process and to identify weaknesses that are largely invisible …

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