A Recipe For Excellence

Abstract:The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same principles of maintaining long-term relationships with customers and suppliers, commitment to employee well-being, and giving back to the community. The guiding principle for Bama has been consistent quality and extensive use of strategic planning. Bama's mission is to offer all its stakeholders opportunity to grow and be part of a pacesetting …

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