Society To Present Medals, Awards in Seattle

ASQ’s 2004 medalists and award winners will be honored on May 16 during ASQ’s World Conference on Quality and Improvement in Seattle:

  • Forest W. Breyfogle III, the Crosby Medal for authoring the book Implementing Six Sigma: Smarter Solutions Using Statistical Methods.
  • Shoichiro Toyoda, the Deming Medal for his commitment to continuous improvement within the Toyota Motor Corp., his commitment to quality and his leadership to improve societal and environmental welfare through Deming management principles.
  • Stanley A. Marash, the Edwards Medal for outstanding leadership in applications of modern quality improvement and management methods.
  • Denis Leonard, the Armand V. Feigenbaum Medal, presented to a young quality professional who has displayed outstanding characteristics of leadership, professionalism and potential in the field of quality.
  • Dan Harper, the Freund-Marquardt Medal for accomplishments in the development of management system standards.
  • Ronald D. Snee, the Eugene L. Grant Medal for his contributions in developing programs in quality education, conducting research and teaching the principles of quality.
  • Elmer “Bud” Gookins Jr., the Ishikawa Medal for outstanding leadership in improving the human aspects of quality.
  • Robert R. Waller, the Juran Medal for distinguished performance in a sustained role as an organizational leader at the Mayo Clinic.
  • Jens Jorn Dahlgaard, the Lancaster Medal for contributions to the international fraternity of quality professionals.
  • Carl A. Bennett, the first Shainin Medal for his invention of a simple, statistically rigorous model for analyzing factorial experiments, the Bennett Method.
  • Douglas M. Hawkins, the Shewhart Medal for research into statistical quality methodology, education and outreach and successful implementation of quality methods and thinking.
  • Marion R. Reynolds Jr. and Zachary G. Stoumbos, the Brumbaugh Award for co-authoring “Should Observations Be Grouped for Effective Process Monitoring,” which appeared in the Journal of Quality Technology in October 2004.


CEOs Say Compliance and Risk Management Benefits Outweigh Costs

PricewaterhouseCoopers’ eighth annual global CEO survey reveals CEOs think building robust corporate governance systems and processes, managing risk on a global scale and complying with an increasing web of regulatory requirements is difficult, costly and time consuming work, but well worth the effort.

Of more than 1,300 CEOs, 43% considered the above three efforts value to be drivers and sources of competitive advantage, and 56% believe they have a positive effect on reputation and brand.

But, while a majority of the CEOs surveyed are confident they can respond to the three issues in their domestic operations, only 25% say they can effectively respond to foreign laws and regulations and to internal policies and procedures in foreign business units.

The survey also shows CEOs are struggling with effective implementation. While 53% believe codes of conduct are fully developed in their companies, far fewer believe their compliance and ethics training programs meet the same standards. About 33% say their measurement of performance in these areas is not well developed, if at all.

But 64% say governance, risk management and compliance have a positive effect on reducing legal liabilities and on enhancing reputation and brand.

For survey details, go to http://www.pwc.com/extweb/ncpressrelease.nsf/docid/b53f2238778d5d7485256f940076989b.


Convention Stresses Importance Of Pharmaceutical Quality

by Donald C. Singer, past chair, Food, Drug and Cosmetics Division

Keynote speaker Lucian Leape, M.D., gave a passionate presentation about improving the safe delivery of healthcare to the American public at the March meeting of the United States Pharmacopeial Convention Inc. (USP) in Washington, DC. The 185th anniversary of the United States Pharmacopeia was celebrated during the meeting.

The convention is a not-for-profit organization that meets every five years. ASQ is a recognized (voting) member and is represented by a member of the Food Drug and Cosmetic Division who works in the pharmaceutical industry. I am the current representative.

Dr. Leape is an adjunct professor at the Harvard School of Public Health and was a member of the Institute of Medicine’s Quality in Health Care in America Committee, which issued the two landmark reports on quality in healthcare: To Err is Human in 1999 and Crossing the Quality Chasm in 2002.

Dr. Leape told of how the U.S. Navy reduced aircraft carrier landing accidents significantly from 1956 to 1996 and stressed confidence in the zero defect approach for healthcare while identifying recent examples of zero defect success stories in the medical field.

Roger Williams, M.D., USP’s executive vice president, explained to the 200 plus members attending the meeting that the organization has undergone a reengineering of its standards process to keep up with a changing technical agenda.

Standards Developer

USP is responsible for developing standards for active and inactive ingredients and manufactured pharmaceuticals. Along with developing written standards, USP offers and assesses reference standards, provides health education and provides laboratory verification testing of dietary supplements.

Numerous similarities between USP and ASQ were apparent during the four-day meeting. Convention membership brings together delegates who are professionals in a variety of fields, such as medicine, academia, nursing, pharmacy and pharmaceutical science, and who represent thousands of practicing professionals around the world.

Membership includes Food and Drug Administration agencies and other government branches, including the U.S. Air Force and Army. Constant activity flows from volunteer leadership to hundreds of volunteers on committees that produce new standards and keep existing ones up to date.

Resolutions proposed and passed by the membership help drive healthcare needs to new levels of improvement. Resolutions involving the underlying quality improvement approach in support of patient safety cover areas such as:

  • Tracking medication errors better.
  • Improving systems that monitor prescriptions of patients.
  • Improving drug labeling, identification and use.
  • Helping reduce medication errors by medical professionals and usage errors by patients.

If Dr. Williams’ new vision for USP, expressed as, “Let’s move our strategic plan from good to great,” sounds familiar, it is. ASQ and the convention now share the same mission and motto.


Honorary Member, Author Frank Gryna Dies

Professor, author, consultant and ASQ Honorary Member Frank M. Gryna died Feb. 27 at his home in Chesterfield, MO.

Gryna was a distinguished professor of industrial engineering at Bradley University in Peoria, IL, from 1962 to 1982 and had also been distinguished professor of management at the University of Tampa. He was chair of Bradley’s industrial engineering department for several years during the 1970s.

With Joseph M. Juran, Gryna co-authored the first four editions of the Juran Quality Handbook and the first two editions of Quality Planning and Analysis. His most recent book, Work Overload: Redesign the Work, was published by ASQ Quality Press. He also contributed articles that were published in Quality Progress.

Gryna held positions as senior vice president of the Juran Institute and manager of reliability and quality assurance at the space systems division of Martin-Marietta.

A Fellow of ASQ and the Institute of Industrial Engineers, Gryna received five national awards from these organizations, including ASQ’s Distinguished Service, Edwards and Grant medals.

In tribute to Gryna, ASQ member Ben Margulio wrote the following to QP: “To me, Frank was the epitome of professional cool. …It was a pleasure to work with him and know him, and we who did so recognized he would be successful and make significant contributions to our profession. That he did in his teaching, writing and consulting.”


Costa Rica Conference Draws 130; Student Branch Planned

About 130 people, including 26 students, attended the first conference organized by ASQ’s newly formed international member unit in Costa Rica.

The March 14-15 conference featured eight keynoters, 24 sessions in three tracks and five postconference workshops.

Members of the steering committee that planned the event were Roger Echeverria, Oscar Gamboa, Edwin Garro, Carlos de Gracia, Rodrigo Jimenez, Alberto Miller, Omar Mora, Randall Obando, Eduardo Peña, Daniel Sniezek, Manu Vora and Linda Zysko.

Sponsors were Baxter, Goal/QPC, the Quality Council of Indiana, Hospira, Maestrìa en Sistemas Modernos de Manufactura, Instituto Technologico de Costa Rica, Praxair, Broom Community College/State University of New York, Minitab, Stuart Graduate School of Business/IIT, Business Excellence Inc., Citigroup-Global Consumer Business, Georgetown University’s Center for Intercultural Education and Development, Ludovico Produccion Grafica and Daniel Sniezek. Students who attended the conference are already underway with an effort to start a student branch in Costa Rica.

ASQ News

PLANT TOURS AT WORLD CONFERENCE Six plant tours are slated as part of the World Conference on Quality and Improvement May 16 and 17 in Seattle. Plants include Benchmark Electronics, Aerojet’s Redmond operations, Boeing’s Everett factory, Nintendo of America Inc., Costco Wholesale and Redhook Ale Brewery Inc.

BOOK ANNIVERSARIES NOTED The anniversaries of two major quality classics will be noted during ASQ’s World Conference on Quality and Improvement May 16-18 in Seattle. Quality Is Free, written 25 years ago by the late Philip Crosby, will be featured in the booth of Philip Crosby Asso-ciates, which will also sponsor the Internet Café where attendees can check their e-mail and access the Web. Armand B. Feigenbaum, who wrote Total Quality Control 50 years ago, will kick off the joint session of ASQ and the International Academy of Quality on Sunday, May 15.

EXPANDED ACCESS to full feature articles in ASQ published journals for all individual nonmember subscribers is now being offered. Your e-mail address allows you access to the online articles. To register for this added value, go to http://www.asq.org/pub. If ASQ does not have your e-mail address, you will need to call 800-248-1946 or 414-272-8575 first.

HUNTER NOMINATIONS SOUGHT The Statistics Division is soliciting nominations for the 2005 William G. Hunter Award. Any outstanding leader in the field of applied statistics, regardless of ASQ membership, is qualified. The nomination deadline is June 30. To obtain a nomination form, contact Joseph G. Voelkel at 585-475-2231 or joseph.voelkel@rit.edu.

ANNUAL EACH ONE REACH ONE WINNERS NAMED ASQ’s top recruiter for 2004, Jose Rodriguez Perez of Toa Alta, Puerto Rico, won the Each One Reach One program’s top prize of a trip to the World Conference on Quality and Improvement by adding 94 members. In the random drawing of the year’s participants in the program, Floyd D. Bates, Gerard M. Cohen and Jose Ignacio Noguera won American Express gift checks, while Perseus E. Arias received a $100 Quality Press coupon.

SIX SIGMA ROUNDTABLE PLANNED The fifth annual Six Sigma Forum Roundtable will be held in Fort Lauderdale, FL, Sept. 15 and 16. Regis-tration is limited to 150. A preroundtable course, Managing and Leading in a Six Sigma World, will be taught by George Gordon, an HR consultant and executive coach. Attendees may also sit for the on-site ASQ Six Sigma Black Belt certification exam. To learn more, go to http://www.asq.org and click on Conferences.

KEN CASE GETS TEACHING MEDAL ASQ chair and past president Ken Case recently received the Oklahoma Medal for Excellence in Teaching from the Oklahoma Foundation for Excellence. Case is professor of industrial engineering and management at Oklahoma State University.

25 YEARS AS SUSTAINING MEMBERS Two organizations, Deere and Co. and Abbott Laboratories, reached 25 year milestones as sustaining members of ASQ during the 2004-2005 fiscal year.

SECTION HAS OUTREACH PROGRAMS The Milwaukee Section sponsored an award for Most Futuristic City during the Southeastern Wisconsin National Engineers Week’s recent competition. The section also supports a Rube Goldberg Machine competition and ASQ’s Koalaty Kid education program.

NEW SUBSECTION RECOGNIZED The new Southwest Virginia Subsection was officially recognized in March. It is sponsored by the Northeast Tennessee Section 1106 and is headquartered in Marion, VA.

GOVERNMENT FORUM DIALOGUE The Government Forum will hold a dialogue on public sector performance measurement leadership and using comparative benchmarking to drive performance on May 19 in Seattle following the World Congress. For more information or to register, call Sharon Helman at 204-945-7928.


Revised Version of The Quality Toolbox Is Published

ASQ Quality Press has published the second edition of The Quality Toolbox, its most popular title ever. The revision by Nancy R. Tague includes an additional 34 tools and 18 variations, including ways to analyze processes, determine root causes, plan, handle data and generate, organize and evaluate ideas.

Quality Press is publishing three new books in May:

  • TS 16949: Insight From a Third-Party Auditor: A Process Approach Audit Checklist by Karen Welch.
  • Lean-Six Sigma for Healthcare: A Senior Leader Guide To Improving Cost and Throughput by Chip Caldwell, Jim Brexler and Tom Gillem.
  • Process Quality Control, fourth edition, by Ellis R. Ott, Edward G. Schilling and Dean V. Neubauer.

Quality Press’ spring/summer publications catalog is now available. For a copy, go to http://qualitypress.asq.org/catalog.html.

The FACE of Quality

Name: Becky J. Starnes.

Residence: Clarksville, TN.

Education: Doctorate in public administration and public policy, Auburn University Montgomery, AL; MBA, Gonzaga University, Spokane, WA.

Current job: Assistant professor of professional studies, Austin Peay University, Clarksville, TN.

Introduction to quality: Was “immediately hooked” when the U.S. Air Force sent her on a tour with Westinghouse Electric Co. in Pittsburgh in 1984; remembers wondering why she was writing about quality so much in her reports back to headquarters because she was sure the military would never apply the teachings. Says, “Little did I know that three years later, President Reagan would be signing an executive order requiring all Department of Defense agencies to implement quality procedures.”

ASQ activities: Quality Press standing review board book reviewer; reviewer for quality education and training review board; certified quality manager and certified quality improvement associate (CQIA); had 110 of her students earn CQIA status; Quality 101 course instructor.

Other activities: Three years as Malcolm Baldrige National Quality Award examiner; member of accreditation committee and representative to National Consortium for Continuous Improvement in Higher Education for her previous employer, Alabama State University.

Personal: Married; no children but has two great-nieces who are like grandchildren.

Favorite way to relax: Finding old books to build a personal library specializing in biographies and inspirational writings.

Quality quote: My favorite quality hero is Jonathan Livingston Seagull. He had a vision for a greater and more exciting way of life he pursued even when others told him that was not the life he was supposed to live. As an instructor, he taught his students they could become all they wanted to be by understanding themselves, overcoming their fears of learning and continuously trying—all attributes I aspire to achieve in my teaching.

Short Runs

JOB DESCRIPTIONS are being updated by the Bureau of Labor Statistics for the next release of the Standard Occupational Classification listing. Professional Examina-tion Services has been asked to coordinate/administer the metrology job description initiative, first compiling current job descriptions used in government and industry. Calibration technicians, calibration engineers and metrologists are asked to e-mail their job descriptions to pat@proexam.org, indicating whether the job is in industry or government.

THE DEMING CUP, a new annual award, will be presented for the first time in 2006 by the Deming Center at Columbia University. Starting in June 2005, objectives, eligibility and criteria will be available at http://www.demingcenter.com.

HOMELAND SECURITY RESOURCES OFFERED American National Standards Institute member ASIS International has released a free resource for businesses concerned about preparedness for a disaster or emergency. Business Continuity Guideline: A Practical Approach for Emergency Preparedness, Crisis Management and Disaster Recovery is a series of interrelated processes and activities to assist in creating, testing and maintaining organizationwide plans in the event of crisis. For more information, go to http://www.asisonline.org.

RABQSA INTERNATIONAL (formerly part of the Registrar Accreditation Board) named John Knappen-berger, vice president, quality and administration at Dura Automotive Systems, as chairman of its board during its inaugural meeting in February. A past president of ASQ, he is also past chair of the Automotive Division. RABQSA recently announced a strategic partnership with the National Quality Institute of Canada aimed at developing accredited personnel and training certification programs and professional development services throughout Canada.

THE AMERICAN NATIONAL STANDARDS INSTITUTE’S president and CEO, Mark W. Hurwitz, plans to retire from the organization at the end of 2005. He was appointed in 1999.

THE NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY has launched a website to support the U.S. government effort to have federal agencies adopt private sector standards while decreasing dependence on in-house ones. The site is at http://www.standards.gov.

THE QuEST FORUM will hold its sixth annual best practices conferences Sept. 13-14 in San Jose, CA. Submission deadline for paper abstracts is May 31. For information, go to http://www.questforum.org/bpo/bpc-abstracts.htm.

AN INTERNATIONAL WORKSHOP to develop guidelines making it easier for local government authorities to implement ISO 9001 based quality management systems will be held May 22-23 in Veracruz, Mexico. For information and a registration packet, go to http://www.iso.ch/iso/en/commcentre/events/pdf/IWALG.pdf (case sensitive).

APPLICATIONS ARE BEING ACCEPTED until May 27 for the 2005 John M. Eisenberg Patient Safety and Quality Awards. The awards are sponsored by the Joint Commission on Accreditation of Healthcare Organizations and the National Quality Forum. To obtain nomination forms, go to http://www.qualityforum.org or http://www.jcaho.org.

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