Keeping Current

Organizations working for healthcare quality improvement recently announced or updated projects or events:

The Joint Commission on Accreditation of Healthcare Organizations is revising its medication management standards to focus on critical safety issues. For additional information, go to http://www.jcaho.org.

The Leapfrog Group says the Consumer-Purchaser Disclosure Project, a coalition of 15 consumer, employer and labor organizations, released guidelines to promote rapid, industrywide adoption of performance measures to help patients compare the relative quality and cost of care provided by hospitals, physicians and healthcare systems. The guidelines call for scientifically valid performance measures endorsed by the National Quality Forum’s consensus process, transparency of provider rating methods and coordinated data collection. For more information, go to http://www.leapfroggroup.org/news/leapfrog_news/361437.

The National Committee for Quality Assurance (NCQA) says 39 health plans nationwide have committed to undergo surveys under the first set of NCQA’s new Quality Plus standards. These standards focus on the depth, accuracy and interactivity of the information about physician and hospital quality and chronic condition management provided by health maintenance and preferred provider organizations to help their members manage their own health.

The National Patient Safety Foundation awarded two grants for innovative patient safety research. A team from Creighton University Medical Center received nearly $100,000 for its study aimed at understanding practice errors in occupational and physical therapy, and a team from the University of Cincinnati department of family medicine was awarded nearly $100,000 for its study of community based patient safety education for the elderly. For more information, go to http://www.npsf.org/html/ press_room.html.

The National Quality Forum says a coalition of more than 250 consumer, healthcare provider, payer and research organizations has reached consensus on priorities for improving American healthcare. The coalition includes the American Medical Assn., American Hospital Assn., American Assn. of Retired Persons, General Motors, March of Dimes, Kaiser Permanente, American Nurses Assn., Leapfrog Group and many federal agencies. The executive summary of the report can be found at http://www.qualityforum.org.

Quality Press will publish three new books and issue the two revised standards on environmental management this March.

The books are:

• Applied Statistics for the Six Sigma Green Belt by Bhisham C. Gupta and H. Fred Walker.

• Applied Data Analysis for Process Improvement: A Practical Guide to Six Sigma Black Belt Statistics by James Lamprecht.

• The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance by Mark W. Morgan.

The standards, ANSI/ISO/ASQ 14001-2004 and ANSI/ISO/ASQ 14004-2004, are available in hard copy or electronic versions. They can be ordered from the ASQ bookstore at http://qualitypress.asq.org or by calling 800-248-1946 or 414-272-8575.

E-standards published by ASQ will now carry special member pricing, while those distributed from other publishers will continue to be sold for list price only.


Book Signings at World Conference

Authors or editors of several quality related books will be available for book signing during the World Confer-ence on Quality Improvement (formerly the Annual Quality Congress) May 16 to 18 in Seattle. They are:

• Forrest Breyfogle, Implementing Six Sigma: Smarter Solutions Using Statistical Methods.

• Charlie Cianfrani and Jack West, Cracking the Case of ISO 9001:
2000 for Service.

• Michael Dreikorn, The Synergy of One: Creating High-Performing Sustainable Organizations Through Integrated Performance Leadership.

• Izzy Gessell, Playing Along: Group Learning Activities Borrowed From Improvisation Theater.

• Marshall Goldsmith, Leading for Innovation: And Organizing ganizfor Results (co-editor).

• Sam Kaner, Facilitator’s Guide to Participatory Decision Making.

• Kenny Moore, The CEO and the Monk: One Company’s Journey to Profit and Purpose (co-author).

• Paul Palmes, Process Driven Comprehensive Auditing: A New Way To Conduct ISO 9001:2000 Internal Audits.

• Edward Schilling, Process Quality Control: Troubleshooting and Interpretation of Data (co-author).

• Genichi Taguchi, Taguchi’s Quality Engineering Handbook (co-author).

• Fred Walker, Applied Statistics for the Six Sigma Green Belt (co-author).

Gessell, Goldsmith, Kaner and Moore are featured speakers at the conference. To learn more about the world conference, visit http://wcqi.asq.org.









THE AMERICAN NATIONAL STANDARDS INSTITUTE (ANSI) has launched efforts with the U.S. Department of State to investigate recent reports of entry visas being denied for some Chinese delegates to International Electrotechnical Commission and International Organization for Standardization technical meetings. ANSI says it is unclear whether the problem is arising within the Chinese or U.S. system, but there is a perceived concern on the part of the Chinese that the United States is intentionally denying visas to China’s delegates.


AN 18-MONTH ISO 14001:2004 TRANSITION PLAN has been announced. After May 15, 2006, only certificates to the recently revised version of the standard will be recognized by members of the International Accreditation Forum, which represents the accreditation bodies of 44 countries and economies.


PRESIDENT’S QUALITY AWARD recipients for 2004 have been an-nounced. They are the Department of Labor, a double winner for agencywide performance in the areas of strategic management of human capital and of budget and performance integration, the Department of Education for agencywide performance in improved financial performance, the Department of Agriculture’s National Finance Center for innovation in expanded electronic government, the Department of State for innovation in budget and performance integration and the Depart-ment of Treasury’s Internal Revenue Service and NASA for innovation in competitive sourcing.


THE NATIONAL ASSN. OF HOME BUILDERS Research Center recently launched a certification program for builders who have documented and implemented quality management systems and participated in annual reviews of the systems’ implementation. For information, visit http://www.nahbrc.org/quality.


THE 2005 BALDRIGE AWARD CRITERIA and application forms are now available. There are separate criteria for business, healthcare and education. For a paper copy, e-mail nqp@nist.gov, call 301-975-2036 or download the criteria by going to http://www.quality.nist.gov.


BALDRIGE AWARD METHODS are being used by more than 40% of Ohio’s school districts, according to the Ohio Department of Education. This information was originally reported by the Toledo Blade and picked up by Quality News Today, ASQ’s daily news feed for members, which is available at http://www.asq.org.


THE QFD INSTITUTE has issued a call for papers for its Sept. 17 symposium in Portland, OR. Deadline for paper proposals is May 6. For more details, go to http://www.qfdi.org/ call_for_papers.htm.


BEST CONSULTANT WEBSITE AWARDS will be presented by the Independent Consultants Assn. (ICA) and American Society for Training & Development (ASTD) at the ICA/ASTD conference June 2-9 in Orlando, FL. Interested consultants (you do not have to be a member of either organization) should send their URLs to seaster@ica-assn.org, along with notes indicating the sites are being submitted for the competition. There will be awards in three categories: management, marketing and other. -


Healthcare Groups Announce
Improvement Programs, Events


KPMG Releases Annual Survey of Auto Execs

The consulting firm KPMG International has released its fourth annual survey of automotive executives. Survey participants included North American, European and Asian based executives representing manufacturers and three tiers of suppliers.

Among notable trends, shifts and strong perceptions are the following:

• Global overcapacity is less of a concern than in the previous three years of the survey.

• Japanese sales growth is maturing, and market share gains will come from Korean and, eventually, Chinese brands.

• An eventual vehicle maker shakeout in China appears likely, as profits there might come under pressure even as foreign maker and supplier investment increases.

• North American makers’ loss of global market share will slow.

• The comeback of the car will continue, while SUV, pickup and minivan sales will stabilize at or near present levels for the next few years.

• Luxury vehicles will lose some appeal.

• New technology will be as important to customers as new models.

• Quality, safety and fuel efficiency are key industry issues.

An executive summary of the report can be found at http://www.kpmg.com.

14 I MARCH 2005 I www.asq.org

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The FACE of




((continued from p. 14)


Quality Press Offers New Books, Standards

Name: Mediomah H. Patel.

Residence: Jamshedpur, India.

Education: Postgraduate diploma in business management from Xavier Labor Relations Institute, Jamshedpur, India; bachelor’s degree in science, N. Wadia College, Pune, India.

Current job: Head of business excellence, Tata Steel, Jamshedpur, India.

First job related to quality: Before being handpicked for the business excellence group, was instrumental in getting his department certified to ISO 9002:1994, was part of a team that wrote the first application for a Baldrige type assessment, was facilitator of a quality circle and was part of several project improvement teams.

ASQ activities: Certified quality manager; working to increase the number of certifications at Tata Steel.

Other achievements: Played a major role over the years as Tata Steel accomplished much in the area of quality. The company had numerous Baldrige examinations, with scores improving each time, reaching 700 in 2004; won the first Tata JRD QV Award, which is given to an organization in the 80-company Tata Group and is based on the Baldrige Criteria for Performance Excellence; rated among the top five steel companies in the world for the last four years by World Steel Dynamics; won the Prime Minister’s Trophy for Best Steel Plant in India five times.

Personal: Married, with two children.

Favorite ways to relax: Reading, watching movies and playing cricket (at his age, only with his children).

Quality quote: Quality in an organization is all about business management with the explicit purpose of making the organization world-class. You cannot focus on products and services alone. Quality must be applied to every aspect of business. It is all about balancing conflicting requirements of stakeholders, recognizing imperfections and then institutionalizing effective continuous improvement. Being dedicated to this philosophy and practicing it on a sustained basis ensure the organization is on its way to becoming world-class.

16 I MARCH 2005 I www.asq.org

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Society To Support at Least
8 Improvement Projects


ASQ will sponsor a minimum of eight improvement projects from now until the summer of 2006 as part of its community good works program.

The program provides $5,000 in matching grants along with quality expertise to community based, not-for-profit organizations engaged in local projects.

So far, the good works program has helped reduce the effects of crime and delinquency; offered vocational, residential, educational and clinical services to people with barriers to independent living; aided an organization that helps single mothers become financially independent; partnered with a local United Way to improve internal operations of nonprofit organizations; and improved the quality of education at a community college.

To spread the word, ASQ is inviting section leaders to attend sessions on the good works program slated for the World Conference on Quality and Improvement (formerly the Annual Quality Congress) May 16-18 in Seattle.

In addition, ASQ is seeking assistance identifying worthy not-for-profit organizations and volunteers who have expertise in project management, project evaluation and moving forward to work with these organizations.

To learn more about or apply for the good works program, visit http://www. asq.org/goodworks or contact cs@carolsager.com or jbecker@asq.org.

Web Watch


Looking for quality related websites? Here are some sites found by the Quality Progress staff or readers.

18 I MARCH 2005 I www.asq.org



The Institute of Quality Assur-ance works with industry and government to educate people on quality and the assessment of quality standards. This website offers fact sheets that may be downloaded for free as well as access to their online journal Quality World.




Enterprise Systems offers news, analyst and user perspective and commentary on enterprise, security and storage trends and technologies for businesses and their IT teams. This website features access to many free e-newsletters.




The American Medical Group Association’s Acclaim Award honors physician directed organizations that bring the American healthcare system closer to a delivery model in which patients experience care that is safer, more reliable, more responsive, more integrated and more readily available.




The International Risk Manage-ment Institute is a research and publishing company focusing on risk management and insurance. This website contains more than 600 free articles on the topic of risk management. One section of articles titled Expert Commentary invites various writers to discuss many issues involving risk management and insurance.



More websites. Links to and de-scriptions of these sites and past Web Watch sites can be found in the cumulative Web Watch listing online. Click on the magazine cover at http://www.asq.org.

Found an interesting quality site? If you come across a noncommercial site that could be useful to other quality professionals, e-mail it to vfunk@asq.org.

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ASQ News

INTERNATIONAL CHAPTER TO MEET AT WORLD CONFERENCE The Society’s international chapter, with members in 112 countries, will hold its annual meeting on May 16 in Seattle during the World Conference on Quality and Improvement. For information on special registration fees for international attendees, contact Linda Zysko at lzysko@asq.org.


THE WISCONSIN FORWARD AWARD has recognized ASQ at the proficiency level for its organizationwide use of the plan-do-study-act cycle and its key designs and implementations that support quality.


CERTIFICATION EXAMS SCHEDULED All 12 ASQ certification exams will be offered May 15 in Seattle, preceding the World Conference on Quality and Improvement. In addition, the certified quality manager exam will be administered for the first time under a new name and new body of knowledge on March 4, 2006. For information and updates, go to http://www.asq.org under Certification.


OTT STATISTICS SCHOLARSHIPS OFFERED The Statistics Division is offering $5,000 Ellis R. Ott scholarships for applied statistics and quality management for the 2005-06 academic year. The deadline to apply for the graduate level scholarships is April 1. Application instructions and forms can be downloaded at http://www.asqstatdiv.org. For additional information, contact Lynne B. Hare at lynne.hare@kraft.com. The 2004-05 recipients were Joie Hellmeister of St. John, Canada, in the master’s degree category and J.D. Williams of Blacksburg, VA, in the doctorate category.


LEARN HOW TO GET PUBLISHED A program at the World Conference on Quality and Improvement in Seattle on Tuesday, May 17, at 3:15 p.m. will explain how to write and submit articles to Quality Progress and ASQ journals. Editorial staff and review board members will offer tips on hot topics, author guidelines and submission dos and don’ts.


HOW DO PEOPLE IMPACT QUALITY? Find out in a World Conference luncheon presentation Tuesday, May 17, 12:15 to 1:30 p.m. by William Schiemann, chair and CEO of the Metrus Group. In January, his company, together with Quality Progress, conducted a survey of ASQ members and customers asking one of the most pressing—and poorly understood—questions related to quality: How does variability in employee performance affect organizational performance? Schiemann’s presentation will present results of the survey, which will also appear in the May issue of QP.


Teamwork Forum Announces Competition Participants

Representatives of 18 organizations are already participating in the Teamwork and Participation Forum’s preliminary round International Team Excellence Competitions or have qualified through the forum’s partner program process. They are:

• American Water Heater Co.

• Baxter Healthcare.

• Cabot Supermetals.

• Denso Manufacturing Tennessee Inc.

• DynMcDermott Petroleum Operations Co.

• General Dynamics—Electric Boat Division.

• Greenville Technology Inc.

• Honda of America Manufacturing Inc.

• Keihin IPT Manufacturing Inc.

• North Broward Medical Center.

• Raytheon.

• Reliance Industries Ltd.

• Sanden International (USA) Inc.

• Boeing Co.

• Tristate Medical Center.

• U.S. Naval Ship Repair Facility/Japan Regional Maintenance Center.

• United Space Alliance.

• Xcel Energy.

More information about the team competition process and the final round of competition can be obtained at http://wcqi.
asq.org/perl/search/search_session.pl or http://wcqi.asq.






20 I MARCH 2005 I www.asq.org


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