A Deming Inspired Management Code of Ethics

Abstract:In today's business environment, executive management's narrow focus on productivity can produce ethical, moral and legal consequences. While there are codes to prohibit discrimination based on race or gender, they fail to address conduct that is legal but has moral or ethical undertones that demoralize the workplace. Ethics is an intuitive concept and difficult to define. Quality tenets, particularly those of W. Edwards Deming, have much to offer when seeking a basis for ethical behavior. Ethical policies provide benefits to performers and consumers alike. Taking them out of the boardroom and applying them at the process level would lay the foundation for process effectiveness, efficiency and continual improvement. A Deming derived management code of ethics based on issues of skill, empowerment, and freedom from fear can provide assurance to customers and management that profitability and integrity are compatible concepts. A sidebar article outlines the philosophical background of …

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