Can the Gurus' Concepts Cure Healthcare?
Abstract:Representatives of the movement for quality in healthcare present the views of four quality gurus as they apply to managing cost and improving the quality of healthcare. Don M. Nielsen says Philip Crosby's emphasis on prevention and zero defects has led leaders of healthcare organizations to establish prevention of harm to patients, employees, and visitors as an organizational policy. Speculating on how W. Edwards Deming's 14 point system has fared for the quality management sciences in healthcare, Martin D. Merry notes there have been few successes, due largely to healthcare's unique culture. Yet Deming would be encouraged by the increasing numbers of healthcare Baldrige recipients and leaders who are investigating his system of profound knowledge. Armand V. Feigenbaum's theory of total quality control as applied to healthcare calls for customer satisfaction founded on evidence based medicine, writes Paul M. Schyve. Maureen Bisognano points out that most hospitals today use! Joseph M. Juran's …