Quality Image Ads Slated To Appear in National Media

ASQ’s campaign to reignite the quality movement by enhancing the image of the Society and the quality profession will go national in coming months.

Ads will appear in the following publications:

  • Wall Street Journal: Sept. 15 and 29; Oct. 13; Nov. 3 and 17.
  • Fast Company: September and November.
  • Chief Executive: August/September and November.
  • IndustryWeek: September and November.
  • Hospital and Health Networks: October and November.
  • School Administrator: October and November.

In addition, ASQ will be the sole sponsor of National Public Radio’s “Marketplace” business programs during the weeks of Sept. 13 and 27, Oct. 11 and Nov. 1 and 15.


Q-100 Index Continues To Top S&P Long-Term Performance

The Q-100, an index of quality stocks, continues to top the long-term performance of the Standard & Poor’s (S&P) 500, as shown in the adjacent chart. A short-term view, however, shows the S&P performing somewhat better than the Q-100.

Since its inception in 1998, $10,000 invested in the Q-100 Index has gained an impressive 30.57%, compared to the S&P’s increase of 21.3%.

For the most recent 12 months, however, the S&P’s gain of 19.1% tops that of the Q-100’s, 16.25%. For the second quarter of 2004, the S&P went up 1.72%, while the Q-100 increased only 0.65%.

“For the last two quarters the S&P has been relatively flat as uncertainty and investor reluctance have dominated the market. But the fundamental principle of a systemic approach to management and continuous process improvement will be the engine that drives this recovery. It’s our belief that quality is power,” says Craig Robinson of Kopp Investment Advisors.

Kopp recently acquired Robinson Capital Management, where Robinson was president and co-founded the Q-100 in 1998.


ASQ Award and Medal Nomination Deadline Nov. 1

The deadline for nominating people deserving of recognition through the ASQ national awards program is Nov. 1. Award recipients do not have to be members of ASQ and can live anywhere in the world.

Each award and medal committee uses specific criteria when evaluating nominees:

The Crosby Medal is presented to an individual who authors a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods or techniques of quality management. The chairperson of the Crosby Medal committee is Wayne Kost, waynekost@philipcrosby.com.

The Juran Medal is presented to an individual who exhibits distinguished performance in a sustained role as an organizational leader, personally practicing the key principles of quality and demonstrating breakthrough management. The chairperson of the Juran Medal committee is Mike Adams, adams@alleghenyenergy.com.

The Deming Medal is presented to an individual who has successfully combined the application of statistical thinking and management so each supports and enhances the other, thus leading to quality in products and services. The chairperson of the Deming Medal committee is Gipsie Ranney, gbranney@comcast.net.

The Edwards Medal is presented for outstanding leadership in the application of modern quality control methods, especially through the organization and administration of such work. The chairperson of the Edwards Medal committee is Kailash Kapur, kkapur@u.washington.edu.

The Feigenbaum Medal recognizes an individual 35 or younger (as of Nov. 1 of the applying year), who has displayed outstanding characteristics of leadership, professionalism and potential in the field of quality and whose work has been or has the potential to become of distinct benefit to mankind. The chairperson of the Feigenbaum Medal committee is Daniel Zrymiak, dzss@shaw.ca.

The Freund-Marquardt Medal is presented to an individual who has held positions of responsibility for development of standards that focus on the management system of an organization. The chairperson for the Freund-Marquardt Medal committee is F. Craig Johnson, cjohnson@lsi.fsu.edu.

The Eugene L. Grant Medal is presented for outstanding leadership in the development and presentation of meritorious educational programs in quality. The chairperson of the Grant Medal committee is Hank Lindborg, hlindbor@powercom.net.

The Ishikawa Medal is presented for outstanding leadership in improving the human aspects of quality. Both individuals and teams can be nominated for this medal. The chairperson of the Ishikawa Medal committee is James Duarte, jim.duarte@anheuser-busch.com.

The Lancaster Medal is presented in recognition of dedication and outstanding contributions to the international community of quality professionals. The chairperson of the Lancaster Medal committee is Jad Jadunath, jad93908@sprynet.com.

The Shainin Medal is presented for outstanding use of unique or creative applications of statistical techniques in the solving of problems related to the quality of a product or service. The chairperson of the Shainin Medal committee is Joseph Trowbridge, jotro2@aol.com.

The Shewhart Medal recognizes outstanding contributions to the science and techniques of quality control or demonstrated leadership in modern quality control. The chairperson of the Shewhart Medal committee is Doug Montgomery, doug.montgomery@asu.edu.

Recipients are honored each year at the World Conference on Quality and Improvement, formerly known as the Annual Quality Congress, in May. For additional information or nomination applications, go to http://www.asq.org/join/about/awards.

ASQ News

QUALITY NEWS TODAY OFFERED Quality News Today (QNT), the only quality related news feed available, is now available to regular, associate and student members. QNT offers an average of 10 new, quality related stories every weekday (excluding major holidays) from international media sources covering all global economic markets, including manufacturing, service, healthcare and education. To access QNT, go to http://www.asq.org and click on ASQ Members Sign-In.

NQEC SCHEDULED The National Quality Education Conference will be held Oct. 17-19 at the Hyatt Regency O’Hare in Rosemont, IL. The conference will be supported by several Illinois educational groups, including Community Consolidated School District 15 in Palatine, which received the 2003 Malcolm Baldrige National Quality Award. In addition to sessions and exhibits, visits to schools, including ones in District 15 and several that received state quality awards, are being planned for Oct. 18 and 19. This also marks the first time ASQ’s Koalaty Kid program for K-12 schools will be incorporated into NQEC. For complete information and registration materials, go to http://www.asq.org/ed/conferences/ nqec/index.html.

SIX SIGMA TRAINING AT ALL LEVELS CONTINUES This fall, Six Sigma Green Belt (GB) training sessions are scheduled in Philadelphia, and executive and Black Belt (BB) sessions will be held in Detroit and Atlanta. In January and February 2005, BB sessions are slated for Atlanta; Detroit; Fort Lauderdale, FL; and Scottsdale, AZ; GB and executive programs will be held in Fort Lauderdale, Scottsdale and Phoenix. For complete details, visit http://www.asq.org/ed/sixsigma.

SIX SIGMA CONFERENCE NEXT FEBRUARY ASQ’S fifth Six Sigma Conference will be held Feb. 7-8, 2005, in Palm Springs, CA. The event will include the golf classic, Super Bowl party, Master Black Belt dinner and special executive programming. Papers for the conference are currently being reviewed. For the most recent program updates, go to http://www.asq.org/ed/conferences/sixsigma/index.html.

NEW QUALITY PRESS CATALOG AVAILABLE The fall/winter catalog of Quality Press, featuring more than 40 new titles, is now available. Many offerings have special discounts for ASQ members. For a complimentary copy of the catalog, call 800-248-1946 or 414-272-8575, or visit http://qualitypress.asq.org.

AVIATION SAFETY SYMPOSIUM OFERS RU’S The Aviation/Space and Defense Division’s Civil Aviation Safety Symposium has been approved for Federal Aviation Administration (FAA) training credits and ASQ recertification units (RUs). Attendees at the Sept. 7-9 symposium in Dallas will receive 16 FAA hours and 1.8 ASQ RUs. For current information on speakers, panelists, sponsors and workshops, go to http://www.asdnet.org/cass.

SOFTWARE QUALITY CONFERENCE OCT. 4-8 The 14th International Conference on Software Quality will be Oct. 4-8 in Orlando, FL. Speakers, including Mark Paulk, Linda Westfall, Theresa Hunt and Doug Hamilton, will discuss topics such as outsourcing, project risk management, measurement, quality standards, document review and testing techniques. The following ASQ certifiation exams will be offered Oct. 3: software quality engineer, quality auditor, quality engineer, Six Sigma Black Belt and quality manager. For information or to register, go to www.asq.org/softwareforum or call 800-248-1946 or 414-272-8575.

THE SOUTHEASTERN QUALITY CONFERENCE will be co-sponsored by ASQ’s Atlanta Section, the Institute of Industrial Engineers and Georgia Tech’s Economic Development Institute on Oct. 18-19 in Atlanta. For information registration, go to http://asqatlanta.org.


Paperless Hospital Uses Six Sigma To Improve Safety

The Denver Post recently reported the new Exempla Good Samaritan Medical Center in Lafayette, CO, will use a Six Sigma data driven method to eliminate defects and improve patient safety.

Good Samaritan’s computerized system will do everything from tracking patient drug regimens to advising doctors how best to treat specific injuries and illnesses. The hospital is slated to go entirely paperless within six months of its opening this Dec. 1.

Starting with cardiologists and orthopedic surgeons, physicians from every medical specialty will establish guidelines for treating specific diseases and injuries. That information will be loaded into an electronic database doctors can access immediately after a patient is admitted.

Medical records will be electronic, not paper, and bar-coded bracelets will indicate what medications patients are taking. If a doctor prescribes a drug that might interact with other medicines or set off an allergic reaction, the computer will flash a warning.

The FACE of Quality

Name: Harriet Black Nembhard.

Education: Doctorate in industrial and operations engineering, University of Michigan.

Residence: Boalsburg, PA.

First job related to quality: Engineer with Pepsi-Cola working on monitoring and control methods to address start-up quality and yields.

Current job: Associate professor of industrial and manufacturing engineering and director of the laboratory for quality engineering and system transitions, Pennsylvania State University.

ASQ activities: Editorial board, Quality Engineering.

Other activities: Editorial board, Quality and Relia-bility Engineering International; founding council member, Quality, Reliability and Statistics Division of the Institute for Operations Research and Man-agement Science; past president Engineering Econ-omy Division of the Institute of Industrial Engineers.

Recent honors: 2004 ASQ Armand V. Feigenbaum medalist for “work in quality engineering as a young professional using rigorous theoretical tools to solve real problems”; 2003 ASQ Journal of Quality Technology Lloyd S. Nelson Award for the “article having the greatest immediate impact to practitioners.”

Personal: Married to David Nembhard, with three daughters—Olivia, 7; Naomi, 3; and Charlotte, 1.

Favorite way to relax: Walking near her home at the base of the Allegheny Mountains, where each time, she’s treated to a new “painting” that moves her to give thanks to God.

Quality quote: “If a task has once begun, never leave it until it’s done. Be thy labor great or small, do it well or not at all.” My mother taught me to recite that at the age of four. It has been my guiding quality principle ever since.


School District Creates Quality Control Position

The Kershaw County School District, a midsized South Carolina school district, recently created a full-time quality control position. The person who fills this position will be in charge of measuring the district’s progress and presenting an easy to understand assessment of those measurements to the board and the public.

“The school board has been interested in how to better address public accountability for more than eight years,” said superintendent Herbert Berg. “This is an important position, and it will take time to find an educator who understands not only test scores, but how they affect students.”

School board chairman Dana Morris said the district would make an effort to look at six key objectives in charting its progress: the outcomes of the SAT, PACT, exit exams, ad-vanced placement exams, report cards and federal No Child Left Behind legislation.

The only way the board will be able make decisions and allocate resources to schools that need help, said Morris, is if it’s armed with understandable information and usable data.

Short Runs

THE CITY OF FREDERICTON in New Brunswick, Canada, was recently registered to ISO 9001 by QMI. The audit examined 156 city services, including the administrator’s and clerk’s offices, community services, engineering and public works, and fire and police departments. Freder-icton began working toward certification in 1999.

INADEQUACIES IN MANAGING INVENTORY, scheduling and accounting information cost the automotive and electronics industries a combined total of almost $9 billion annually, according to a newly released study commissioned by the National Institute of Standards and Technology (NIST). A report, Economic Impact of Inadequate Infrastructure for Supply Chain Integration, is available at http://www.nist.gov/director/prog-ofc/report04-2.pdf.

WARRANTY CLAIMS and accruals cost American manufacturers more than $2 billion a month during the second half of 2003, according to Warranty Week newsletter. For the year, General Motors’ nearly $4.5 million easily topped the spending list, followed by Ford, Hewlett-Packard, Dell and IBM. The auto sector accounts for half of all warranty claims, while telecom and IT account for another 35%. For details, go to http://www.warrantyweek.com.

RESEARCHERS AT NIST have developed a new performance standard for across the road radar speed measuring device systems to help law enforcement agencies purchase and use this relatively new method for catching speeders. These devices can be set to selectively look for cars, motorcycles or trucks and are less likely to be detected because the radar beam is pointed across rather than along the road.

LEADERSHIP ATTITUDES about the Baldrige National Quality Pro-gram and the Baldrige Criteria for Performance Excellence were recently examined by NIST. The assessment covered senior leaders of organizations ranging from those receiving Baldrige awards to those with little or no involvement. In-depth telephone interviews and online and telephone surveys were used to collect feedback. The full report can be read by going to http://www.quality.nist.gov/Assessment_ Leadership.htm. (case sensitive)

NATIONAL PATIENT SAFETY GOALS for 2005 for each of the Joint Commission on Accreditation of Healthcare Organizations’ (JCAHO) accreditation programs and disease specific care certification programs have been announced. The goals are revised annually by JCAHO’s sentinel event advisory group. For details, go to http://www.jcaho.org.

HEALTHCARE QUALITY WEEK will be celebrated Oct. 10-16, according to the National Assn. for Healthcare Quality. For more information, go to http://nahq.org/healthcareqw.htm.

THE NATIONAL COALITION ON HEALTH CARE (NCHC) released recommendations for comprehensive health system reform in its new report, Building a Better Health Care System: Specification for Reform. NCHC is nonpartisan, with former presidents George H.W. Bush, Jimmy Carter and Gerald R. Ford serving as honorary co-chairmen. It pursues five principles or goals: healthcare coverage for all, cost management, improvement of quality and safety, equitable financing and simplified administration. For details, go to http://www.nchc.org.

THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION, known as ISO, plans to develop a standard for social responsibility. ISO says the goal is to produce a guidance document “written in plain language that is understandable and usable by nonspecialists and not intended for use in certification.”

THE 9-11 COMMISSION’S final report endorses an American National Standards Institute standard for private sector emergency preparedness among its scores of recommendations.

THE INFINITY CLIMBER, a product made by Little Tikes Commercial Play Systems Inc. and designed in Solid-Works’ computer aided design software, won the Gold Prize in the 2004 Industrial Design Excellence Award competition of the Industrial Design-ers Society of America.

THE REGISTRAR ACCREDITATION BOARD (RAB) and the Quality Society of Australasia Ltd. (QSA) intend to form a new global personnel certification body by the end of 2004. The new organization will combine auditor and training course accreditation programs of RAB with QSA’s auditor and specialized personnel certification and training provider accreditation programs.


ASQ Presence Grows On International Stage

ASQ WorldPartners, including those in Spain and Argentina, have been conducting many Six Sigma training sessions.

The Spanish Assn. for Quality recently launched its third round of Black Belt training, translating ASQ’s programs. This ASQ WorldPartner is also conducting executive, Champion and Green Belt training.

In Argentina, the Professional Argentinean Institute for Quality and Excellence has conducted executive and Black Belt training. Liz Keim, an ASQ past president, facilitated the executive training and also spoke at a meeting of Argentinean CEOs.

Also on the international front, ASQ Costa Rica, the Society’s first international member unit, held its second membership meeting, making plans to organize a Latin American quality conference for 2005.


AIAG Offers Training To Prevent Supply Chain Disruption

The Automotive Industry Action Group (AIAG) has launched training for supply chain crisis management and business recovery.

DaimlerChrysler Corp., Ford Motor Co. and General Motors Corp., in cooperation with auto industry suppliers, developed the crisis management process at AIAG and are urging or requiring suppliers to develop plans.

The training follows a recent study by Michigan State University, Effective Practices for Business Continuity Planning in Purchasing and Supply Management, which says companies are courting disaster if their business continuity plans fail to ensure supply chain continuity and that supply chains have become increasingly fragile.

The AIAG class builds on its Crisis Management for the Automotive Supply Chain guidelines. To register or for more information, call 248-358-3003 or go to http://www.aiag.org.


Productivity Survey Reveals Widespread Use of Lean

In a survey of manufacturing companies in five western countries conducted by TBM Consulting Group, the majority reported productivity gains in 2003, with nearly 52% of U.S. companies noting improvement.

The survey of 1,000 organizations in the United States, United Kingdom, Germany, Brazil and Mexico revealed increases in the use of both technology and human capital to drive productivity improvements.

Lean was the leading improvement methodology used in the companies surveyed, averaging 40%. A majority report they expect to increase their use of both lean principles and technology to drive productivity.

For more information, visit http://www.tbmcg.com.

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