Root Cause Analysis for Beginners

Abstract:Root cause analysis (RCA) is a tool to help identify what, how, and why an event occurred so that steps can be taken to prevent future occurrences. Additionally, RCA may be used to target opportunities for systemwide improvement. Root causes are specific underlying causes that can be reasonably identified, are within management's control to remedy, and which generate effective recommendations to prevent recurrences. The RCA process involves data collecting, causal factor charting, root cause identification, and recommendation generation and …

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Excellent article
--Frederic E Ellis, 01-22-2017



--Chinique , 09-27-2016


What software was used to create the figures?
--Eric St-Amand, 07-13-2016


Very good and to the point
--Frederick Cole, 10-02-2015


I appreciate mostly the figure 2 about "Root Cause Map" that can be used in general. The simple example is also good to understand. Thanks.
--Teddy Lai, 08-10-2012


Thanks, a useful document.
--Shirley Li, 05-24-2011


Great points. Will support our RCA efforts.
--Larry, 01-20-2011


Fantastic briefing with very simple examples, making it much simpler to understand. Thanks.
--Sameer Chauhan, 08-25-2010


An excellent article, very detailed description. It would be great if similar articles on software projects/problems RCA is published, as I have always found only RCA articles either related to manufacturing industry problems or general problem areas.
--Malay Srinivas, 08-09-2010


Excellent article. Reminded me to trend root causes across like processes.
--Gerry Corr, 06-04-2010


Very well defined and explained through flow diagrams and examples.
--Vinai Kumar, 05-21-2010


Excellent article with sufficient detail to implement and execute.
--Barbara Haines, 05-21-2010



--Phillip Sugg, 05-21-2010


This is a very good description of one of the many methods of root cause analysis. It is also one of the better articles in QP in months.
--Tom Fessenden, 05-20-2010


One acid test is "Do the factors identified explain the nature, the magnitude, the location, and the timing of the key consequences?" If the analysis does not pass, you can be sure there is something missing.
--William R. Corcoran, PhD, PE, 07-14-2009


Thanks, excellent article. It is simple and informative. ???
--Marwan Khazindar, 03-11-2008


an abolutely useful article
--raviupadhye, 03-10-2008



--Christi Wallace, 02-26-2008



--Indira Ramjit, 02-20-2008



--Paul Callanan, 02-07-2008


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