ASQ Award Recipients Honored at Toronto AQC

ASQ’s 2003 awards were presented in a ceremony during the May Annual Quality Congress (AQC) in Toronto. The recipients were:

  • James R. Evans and William M. Lindsay, the Crosby Medal for co-authoring the book The Management and Control of Quality.
  • Lloyd P. Provost, the Deming Medal for helping organizations improve through W. Edwards Deming’s theory of management.
  • Harriet Black Nembhard, the Armand V. Feigenbaum Medal for work in quality engineering as a young quality professional using rigorous theoretical tools to solve real problems.
  • John Edward “Jack” West, the Freund-Marquardt Medal for long and successful leadership in developing and implementing quality management systems and for major contributions to management standards literature.
  • Kenneth E. Case, the Eugene L. Grant Medal for leadership and service in quality education.
  • Donald L. Dewar, the Ishikawa Medal for lifetime contributions to continuous improvement, human relations and the implementation of quality circles and for teaching and publishing Kaoru Ishikawa’s principles related to the human side of quality and team building.
  • John A. Young, the Juran Medal for the promotion of total quality through his 10X leadership challenge at Hewlett-Packard.
  • Tito A. Conti, the Lancaster Medal for advancing knowledge in organizational improvement models and for contributions to quality development in Europe and the growth of international cooperation.
  • Wayne B. Nelson, the Shewhart Medal for technical leadership, particularly innovative developments and applications of theory and methods for analyzing quality, reliability and accelerated test data and for disseminating these developments.
  • Benjamin J. Nelson and George C. Runger, the Brumbaugh Award for co-authoring the paper “Predicting Processes When Embedded Events Occur: Dynamic Time Warping,” which ran in volume 35, issue 2, of the Journal of Quality Technology.

ASQ’s newest Distinguished Service Medalists and Honorary Members, announced earlier, were also honored at AQC. The Edwards Medal was not presented for 2003.


Shingo Prizes Presented To Lean Manufacturers

The largest missile manufacturing facility in the world, the first appliance manufacturer and 10 automotive suppliers are recipients of the 2004 Shingo Prize for Excellence in Manufacturing.

Three notable achievements of the 2004 recipients include seven of the 12 having product quality of fewer than 10 parts per million opportunities returned from the customer, seven of the 12 with inventory turns of more than 25 per year compared to a U.S. average of eight and an impressive average of 0.12% premium freight as a percentage of production costs covering 2003.

The recipients are:

  • ArvinMeritor Light Vehicle Systems Gladstone plant, Columbus, IN.
  • Delphi Corp., Delphi Electronics and Safety, Delnosa 5 and 6 Operations, Reynosa, Mexico.
  • Delphi Electronics & Safety, Kokomo Operations, Plants 7 and 9, Kokomo, IN.
  • Delphi Corp., Energy & Chassis Systems, Empresas Ca-Le de Tlaxcala, Mexico.
  • Delphi Sistemas de Energia S.A. de C.V., Plant 57, Chihuahua, Mexico.
  • Delphi Corp., Packard Electric Systems, Plant 50, Del Parral Chihuahua, Mexico.
  • Delphi Corp., Packard Electric Systems, Plant 58, Meoqui, Mexico.
  • Delphi Packard, Plant 98, Centro Técnico Herramental S.A de C.V, Ramos Arizpe, Mexico.
  • Delphi Packard, Plant 51, Nuevo Casas Grandes, Mexico.
  • Maytag Corp.’s Jackson Dishwashing Products, Jackson, TN.
  • Raytheon Missile Systems, Tucson Operations, Tucson, AZ.
  • TI Automotive, Cartersville, GA.

The Shingo Prize for Excellence in Manufacturing for organizations in the United States, Canada and Mexico is administered by the College of Business, Utah State University. For more information, go to http://www.shingoprize.org.


Hospitals Adopt Toyota Production Techniques To Cut Costs, Improve Service in Intensive Care

The April 9 Wall Street Journal (WSJ) reported Allegheny General Hospital in Pittsburgh is among hospitals applying Toyota production techniques to an intensive care unit (ICU).

Similar to Toyota Motor Co.’s allowing any worker who spots a serious problem to pull a cord and stop the assembly line, any ICU staffer can go to the chair of another department if he or she thinks there is a problem. “No problem should be left unsolved,” says Dr. Richard Shannon, Allegheny General’s chair of medicine.

Some other hospitals using the Toyota system are:

  • ThedaCare in Appleton, WI, which has hired consultants steeped in the system after seeing how it helped an area manufacturer of snow blowers.
  • Seattle’s Virginia Mason Medical Center, which had 30 executives spend two weeks in Japan at the urging of a former Boeing executive who had used the Toyota methods.
  • Pella Regional Health Center in Pella, IA, to which window and door maker Pella Corp. loans employees for “hot teams” to scrutinize medical operations.

Other Toyota techniques mentioned by WSJ that can be applied to hospitals are flow, root cause analysis, value stream mapping and kaizen.

WSJ credited quality guru W. Edwards Deming with melding his insights with Japan’s waste cutting techniques.

 Doctor Scorecards

In another article, WSJ reported 28 large employers, including Sprint Corp., Bellsouth Corp., Lowe’s Cos., J.C. Penney Co. and Morgan Stanley, are teaming to develop the Care Focused Purchasing scorecard to help employees choose doctors based on how well they care for patients and how cost efficient they are.

The companies plan to use claims data to measure how individual physicians compare to well established and generally accepted quality standards based on medical evidence.

Doctors question whether measures of quality will take into account factors such as whether a physician is generally treating sicker patients with multiple chronic conditions whose outcomes may never look good even if excellent care is provided. They say the measures also may not take into account how well a doctor communicates or relates to patients.

The scorecard is still being developed.


Q-100 Continues To Show Quality’s Long-Term Value

The Q-100 Index, a stock listing of firms that implement quality principles and techniques, has continued to show long-term shareholder value and outperform the Standard and Poor’s (S&P) 500.

“This is particularly noteworthy considering the stock market has been in one of the most volatile periods in its history during this period,” says Craig Robinson, who founded the Q-100 as a theoretical index in September 1998 as president of Robinson Capital Manage-ment in Minnesota. The S&P went up about 21% in 1999 and 9% in 2000, down 10% in 2001 and 22% in 2002, and up 28% in 2003.

As the accompanying graph shows, the value of $10,000 invested in the Q-100 at its inception nearly six years ago has gone up nearly 29%, while the same amount in the S&P increased only 11%. On the other hand, $10,000 invested Jan. 1, 2003, increased 31% in the Q-100 by Jan. 1, 2004, but 33% in the S&P. A $10,000 investment in the Q-100 this Jan. 1 increased almost 2% by March 31, compared to just over 1% for the S&P.

Conversely, the fictional stock index made up of publicly traded U.S. companies that received the Malcolm Baldrige National Quality Award between 1993 and 2002, underperformed the S&P for the second time in a row after eight winning years.

The National Institute of Standards and Tech-
nology, manager of the Baldrige award and program, says the picture improved for the most recent year studied but that technology companies, a significant component of the Baldrige index’s publicly held recipients, have not performed well during the last several years.

More details on the studies are available at http://baldrige.nist.gov/Stock_Studies.htm.


QuEST Forum Best Practices Conference Keynoters Named

Keynote speakers have been named for the Sept. 23-24 Quality Excellence for Suppliers of Telecommunications best practices conference in Richardson, TX. They are:

  • Stephen G. Welch, senior executive vice president sales and customer experience, SBC.
  • Ragnu Rau, corporate vice president and director of global marketing, Telecom Solutions Sector, Motorola.
  • Nick Adamo, vice president of U.S. service provider sales, Cisco.
  • Ed Curran, executive director, network purchasing, Verizon Wireless.

Conference sponsors are Corning Cable Systems (platinum); BellSouth, Lucent Technologies, SBC and Verizon Communications (gold); and Metroplex Technology Business Council and ASQ (contributing).

For details and to register, go to http://questforum.asq.org.

Short Runs

WITH MORE THAN 300 SENIOR LEVEL healthcare executives attending WCBF Inc.’s second annual Successfully Implementing Six Sigma in Healthcare Conference in March in New Orleans, there is increasing evidence managers and CEOs are seriously considering the methodology as a way to improve both administrative and clinical processes. WCBF says attendance doubled over that of 2003.

IN A DEPARTURE from its traditional industry role as a certifier of management system auditors, the Registrar Accreditation Board (RAB) has agreed to mutually develop and launch a professional program to certify hydrogen safety specialists with Hydrogen Safety (HS) LLC. HS will assist RAB in identifying the educational requirements in a one-year pilot program that will be initiated within six months.

THE INTERNATIONAL ORGANIZATION for Standardization, known as ISO, is offering free guidance models on specific aspects of auditing ISO 9001 quality management systems for certification body personnel carrying out audits or staff conducting in-house organizational audits. The documents are available under Introduction and Support Package on the ISO 9000 section of ISO’s website at http://www.iso.ch.

THE EDUCATIONAL SOCIETY FOR RESOURCE Management, generally known as APICS, is seeking entries for its annual Corporate Awards of Excellence, which recognize companies for contributions to and performance excellence in industry. Details on the awards and their three categories (education, innovation and technology partnership) are available at http://www.apics.org. The submission deadline is June 30, and recipients will be recognized at the APICS conference Oct. 10-13 in San Diego.

ISO, THE INTERNATIONAL ACCREDITATION Forum and the International Laboratory Accreditation Cooperation have formally agreed to collaborate on accreditation of operators involved in testing, calibration and inspection as it relates to conformity assessment. The agreement also covers accreditation as it relates to the conformity of products, services, management systems and personal competence based on ISO/IEC standards and guides.

THE AMERICAN SOCIETY FOR NONDESTRUCTIVE Testing has announced application deadlines for the four awards it is offering. Details can be found at http://www.asnt.org/latestnews/awardsnote04.htm.

THE INNOVATIONS IN AMERICAN GOVERNMENT Awards Programs offers annual $100,000 grants to five creative and effective government initiatives. For details and application information, go to http://www.innovationsaward.harvard.edu.

THE INFORMED OUTLOOK (TIO), a monthly newsletter on the development and use of management system standards, has been acquired from International Forum for Management Systems Inc. by QSU Publishing Co. TIO subscribers will receive Quality Systems Update or one of QSU Publishing’s other publications for the remainder of their subscription period.

TWO NEW CATEGORIES, small business and education, are being added to the two existing Canada Awards for Excellence in 2004. The new awards are the Quality Award for Small Business and the Healthy Workplace Award for Small Organ-izations. The small business awards will have two subcategories: quality award and healthy workplace award for small organizations. The awards will be presented Oct. 19 at the Metro Toronto Convention Centre. For more information, go to http://www.nqi.ca.

THE INSTITUTE OF SUPPLY MANAGEMENT is seeking presentations for its annual conference May 8-11, 2005, in San Antonio. Proposals are due via the ISM website at http://www.ism.ws by July 1. For additional information, contact lwheeler@ism.ws.


New ISO/IEC 90003 Covers Software Quality Management

ISO/IEC 90003:2004, Software Engineering—Guidelines for the Application of ISO 9001:2000 to Computer Software is a new International Organization for Standardization/International Electrotechnical Commission standard.

The standard covers all aspects of software from development to
supply, acquisition, operation and maintenance. It is applicable to the following: software that is part of a commercial contract with another organization, a product available for a market sector used to support the processes of an organization, software embedded in a hardware product or services related to software.

ISO 90003 adds software specific guidance to the ISO 9001 requirements without modifying those requirements. It is not a certification standard. To order the standard, e-mail sales@iso.org or contact your national member institute (the American National Standards Institute at http://www.ansi.org in the United States).

The FACE of Quality

Name: Robert J. Scanlon.

Residence: Brookeville, MD.

Education: Bachelor’s degree in metallurgical engineering, University of Missouri-Rolla.

First job related to quality: Metallurgical lab staff engineer, Caterpillar Inc.’s East Peoria, IL, plant, starting in 1973.

Current job: Assistant director, personnel security and credentialing, Transportation Security Administration (TSA), Washington, DC; before that was the TSA’s national process owner for passenger and baggage screening.

Previous job: Manager of core process support over nine quality specialists for the U.S. Postal Service Headquarters in Washington, DC.

ASQ activities: Chair and program chair for Washington Section 509; president of the board of the ASQ affiliate Association for Quality and Participation; certified quality engineer, reliability engineer and quality manager.

Other activities: Baldrige Award Board of Examiners, 1996 to 2003; President’s Quality Award judge, 1999 to 2001; current judge for Veterans Health Administration Kizer Quality Award; editor and contributor to Robert Abernathy’s Weibull Hand-book.

Personal: Married to Janet; three daughters—Kelly, Katherine and Molly.

Favorite ways to relax: Softball, golf and biking.

Quality quote: My focus has shifted from making better parts to making better organizations. Having served on the Board of Examiners for the Baldrige Award, I have often thought my title should be management system engineer because the design and execution of the system are what ultimately make all the difference. My life in quality has served me well. It has proven challenging and often exciting, but never easy. Just as Joseph Juran’s teachings on cultural resistance to change enabled me to understand many baffling dynamics, I found him dead on regarding the dangers that lurk in the world of the change agent.


AIAG Announces Global Materials Management Guidelines

The Automotive Industry Action Group (AIAG) and Odette International Ltd. have announced the availability of a single set of global guidelines for materials management.

The M-7 MMOG/LE guidelines were developed to reduce the time and work required by suppliers and customers to determine materials process compliance by reducing cost, cycle time and inventory. The document serves as a common guide for all of North America and Europe, incorporating AIAG’s materials management operations guidelines and Odette’s logistics evaluation documents and work group recommendations.

For more information or to register for a course on using the document as a continuous im-provement training tool, call 248-358-3303.

ASQ News

NEW MEMBERSHIP STRUCTURE JULY 1 The Society’s new membership structure takes effect on July 1. If you still have questions about the membership options now available, go to the information piece and application on p. 38 of this issue. Under the structure, called the Living Community Model, only regular members will continue to receive the print version of Quality Progress at no additional cost. Associate and student members will receive the magazine electronically, and forum members will pay extra to receive either version. Regular members who opt to receive e-mails from ASQ, plus all associate and student members, will be notified when the electronic version of their new issue is available through QP Live, a monthly e-newsletter. If members want to receive this reminder, they must opt in to receive such e-mails and supply ASQ their e-mail address.

WESTERN REGIONAL CONFERENCE JUNE 24-25 Sacramento, CA, will be the site of the ASQ Western Regional Conference June 24-25. Preconference courses will be offered June 23, and volunteer leadership training will take place June 26. Dale Crownover, CEO of Malcolm Baldrige National Quality Award recipient Texas Nameplate, and Becky Welty, quality director of Sutter Health, will be keynoters. For information, visit http://www.asq.org and click on Conferences. For information on the leadership training, contact cnazario@asq.org.

DON’T FORGET RECERTIFICATION ASQ members are reminded to submit their completed recertification journal packets directly to their local section recertification chairs. For details, contact your section’s recertification chair or ASQ customer care at 800-248-1946 or 414-272-8575. For more information about recertification methods and requirements, go to http://www.asq.org/cert/recert/rucredits/index.html.

EACH ONE REACH ONE WINNERS NAMED March yielded three winners in ASQ’s Each One Reach One (member-get-a-member) program. Diane Coleman of AMCO in Ocala, FL, and Peter Liu of Qualead Quality Consultants of North York, Ontario, both referred six fellow quality professionals who became ASQ members in March. Steven Watson, director of quality assurance for Premier Retail Networks in San Francisco, recruited three new members in March and was randomly drawn for recognition from a pool of all March sponsors. All will receive Quality Press gift certificates for their referrals. For more information on the Each One Reach One program, go to http://www.asq.org under the Membership tab.

NQEC IN CHICAGO THIS FALL The 12th annual National Quality in Educaton Conference (NQEC) will be held Oct. 17-19 in Rosemont, IL, near Chicago. The program will feature visits to schools that have received state and Malcolm Baldrige National Quality awards, including 2003 Baldrige recipient Community Consolidated School District 15 in Palatine, IL. Keynote speakers will be Richard DuFour, superintendent of a school district that has been named one of America’s best 12 times, and Patrick Dolan, who has helped implement union-management collaboration in many states at many levels. ASQ’s Koalaty Kid conference will be incorporated into the NQEC for the first time this year.


Leapfrog Group To Conduct Hospital Safety Survey

The Leapfrog Group, a coalition of major employers that already ranks hospital quality, has begun a more comprehensive set of ratings to help patients assess hospital safety.

The group is surveying about 1,300 hospitals on 30 key safety practices and will weight the responses to develop an overall safety ranking. The survey will explore issues such as what a hospital is doing to keep patients safe from common mistakes including medication errors and whether it follows the rules such as those preventing blood clots and infections during procedures.

The results will be released in early July and updated monthly. The Leapfrog Group is made up of 150 employers that purchase about $60 billion of healthcare services annually.

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