2019

KEEPING CURRENT

AWARDS

Record Seven Receive 2003 Baldrige Awards

Seven organizations were named recipients of the 2003 Malcolm Baldrige National Quality Award by President George W. Bush and Commerce Secretary Donald L. Evans.

This is the greatest number of Baldrige Awards presented since the program started in 1988 and the first time recipients were named in all five award categories.

The recipients are:

  • Baptist Hospital Inc., Pensacola, FL (healthcare).
  • Boeing Aerospace Support, St. Louis, MO (service).
  • Caterpillar Financial Services Corp., Nashville, TN (service).
  • Community Consolidated School District 15, Palatine, IL (education).
  • Medrad Inc., Indianola, PA (manufacturing).
  • Saint Luke's Hospital of Kansas City, MO (healthcare).
  • Stoner Inc., Quarryville, PA (small business).

Selected from among 68 applicants, the recipients are expected to receive their awards in a ceremony in Washington, DC, early this year. The Baldrige program is managed by the National Institute of Standards and Technology and administered by ASQ.  


STANDARDS

Major Home Builder Adopts National Quality Program

KB Home, a large, national home builder, announced it will become the first major builder to adopt a quality certification program developed by the NAHB Research Center, the research arm of the National Assn. of Home Builders.

Based on ISO 9000 principles but tailored to the specific needs of the home building industry, the center's National Housing Quality (NHQ) certified trade contractor program is designed to train all trades involved in the home building process.

To become certified, contractors must complete 15 hours of classroom training, create a customized quality assurance program and manual, and undergo random site evaluations. In addition, to be recertified every year, they must participate in an annual audit in which they demonstrate continuous improvement in the quality of their work.

Companies are eligible for a certification audit once they develop their own quality assurance plan and implement it for a minimum of three months.

For more information on the NHQ program, contact Dean Potter, director of quality programs at the NAHB Research Center, at 800-638-8556 x6267 or dpotter@nahbrc.org. 


ANNUAL QUALITY CONGRESS

ASQ Goes to Toronto; Website Includes Search

ASQ's 58th Annual Quality Congress (AQC) heads north for its first appearance in Canada in 15 years. The event will be held May 24-26 at the Metropolitan Toronto Convention Centre.

From now until AQC, the official website at http://aqc.asq.org will be the primary center for information about the event. The site's online search capabilities allow viewers to learn about sessions by date, topic, track, speaker and keyword. Nearly 100 sessions are featured, including topic categories such as auditing, breakthrough improvement, leadership, standards (including ISO 9000 revisions) and Six Sigma.

Information about specific industry tracks (healthcare, education, service), certification exams, pre- and postconference courses, exhibitor links, networking opportunities, conference tours and things to do in and around Toronto are among the other features of the website.

For U.S. citizens, a current passport is strongly recommended for easy entry and departure. A certified birth certificate accompanied by a picture identification will also meet Canadian entry and departure requirements.


AWARDS

ASQ Names Nine New Distinguished Service Medalists

ASQ's board recently named nine new recipients of the Society's Distinguished Service Medal.

The honor is the highest ASQ medal for service to ASQ or the quality movement. The recipients will be honored at the Annual Quality Congress May 24-26 in Toronto.

The nine new medalists are:

  1. Roger W. Berger--industrial engineering professor at the University of Iowa; author of five books; founding member of what is today known as the Quality Management Division; continuous holder of office at the ASQ national division level for more than 30 years; member of Quality Progress' Editorial Review Board Administrative Committee.
  2. Peter F. Drucker--author of 31 books including The Practice of Management and Managing for Results; called the "Father of Management" for his book on General Motors, Concept of the Corporation; author of more articles in the Harvard Business Review than any other contributor.
  3. C. Jackson Grayson--initiator of the Malcolm Baldrige National Quality Award and the Texas Quality Award; founder of the American Productivity and Quality Center; former dean of the graduate business schools at Tulane University and Southern Methodist University.
  4. Gerald J. Hahn--retired director of the applied statistics program at General Electric; author of four books; Quality Progress "Statistics Roundtable" columnist; recipient of ASQ's Shewhart and Deming medals, the Brumbaugh, Wilcoxon, Shewell and Hunter awards and the Youden Prize.
  5. H. James Harrington--founder of the Asia Pacific Quality Organization; author of 21 books; past president of the International Academy for Quality and ASQ; recipient of the Edwards and Lancaster medals; honorary member of seven national quality organizations.
  6. Walter E. Masing--founder and honorary president of both the German Quality Society and the European Organization for Quality; co-founder and honorary member of the International Academy for Quality; author of three books; recipient of the Edwards Medal; professor emeritus of Berlin and Stuttgart technical universities.
  7. Robert W. Peach--convener of the International Organization for Standardization's Technical Committee 176 to author ISO 9004; past chair of the Registrar Accreditation Board and ASQ Standards Committee; recipient of Edwards and Freund-Marquardt medals; former quality assurance manager for Sears for 25 years; author.
  8. Curt W. Reimann--founding director of the Baldrige National Quality Program from 1987 to 1995; senior scientist emeritus with the Baldrige program; former deputy director of the National Measurement Laboratory; recipient of a Distinguished Rank Award from the U.S. president.
  9. Harrison M. Wadsworth--author of 42 books; professor emeritus at Georgia Institute of Technology; recipient of Shewhart and Freund-Marquardt medals and the Brumbaugh Award; past chair of Quality Management and Reliability divisions, statistics technical committee and standards committee.

The Face of Quality

Name: Forrest Breyfogle III.

Residence: Austin, TX.

Education: Master's degree in mechanical engineering from the University of Texas.

First job related to quality: A full-time position created specifically for him as an internal statistical consultant for IBM from 1980-1992, applying Six Sigma methodology to testing, development, manufacturing and service organizations.

Current job: Founder, CEO and president of Smarter Solutions Inc., which provides consulting to companies worldwide, including Cigna, Panasonic, Toshiba Medical Systems, General Dynamics and Dell.

ASQ activities: Co-authored the Six Sigma chapter in the ASQ Quality Press book The Certified Quality Engineer Handbook; is part of roundtable of authors who regularly write QP's "3.4 per Million" columns (formerly "Frontiers of Quality") about Six Sigma; past Austin Section chair; teaches classes and workshops.

Other activities: Conducts Six Sigma workshops; has appeared on CNNfn and CNBC's "Power Lunch"; teaches classes for the University of Texas MBA program, other universities and professional associations; serves on the board of directors of the University of Texas Center for Performance Excellence.

Other recent publications: Authored Implementing Six Sigma, second edition, in 2003; co-authored Managing Six Sigma and Wisdom on the Green: Smarter Six Sigma Business Solutions, both published in 2001.

Personal: Married; two children.

Favorite ways to relax: Owns a set of golf clubs that haven't seen much activity lately; camping and hiking.

Quality quote: To survive and prosper, an organization must create quality products and services that delight customers and create cash. Organizations need to transition from harboring an environment that firefights the problems of the day to a system that encourages and rewards fire prevention and long-term success. To move to the next level, organizations need to do things differently. Techniques that enhance Six Sigma provide the roadmap and tools to accomplish this transition.


Short Runs

THE JURAN CENTER FOR LEADERSHIP in Quality at the University of Minnesota has issued a call for proposals for its 2004 Juran fellowship program for doctoral candidates. Last year, six fellows received $10,000 and $5,000 awards. In addition, the center will provide seed money up to a maximum of $10,000 each for up to six research proposals beginning this summer. The funding is expected to lead to large grants from major sources. Faculty interested in applying must do so by Jan. 15. For information, guidelines and applications for these programs, call 612-625-4554 or e-mail juran@csom.umn.edu.

CONGRESSIONAL APPROPRIATORS cut the manufacturing enterprise program (MEP) for small manufacturers in late November. The appropriation had been $106.6 million for 2003 but will provide only $39.6 million this year.

THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION, known as ISO, is increasing support for its Kids ISO 14000 program. Created and operated only in Japan by the nonprofit ArTech organization, the program stimulates environmental awareness among children, teaches them to implement a simplified version of the plan-do-check-act cycle and encourages networks of children to work on global environmental issues. ISO will now support the program's worldwide dissemination by national standards institutes in 147 countries.

BREAKTHROUGH MANAGEMENT GROUP, Longmont, CO, and the Rollins College Crummer Graduate School of Business in Winter Park, FL, have announced a strategic partnership that offers Six Sigma Green Belt certification as part of Crummer's MBA curriculum and management and executive education program offerings. The course and certification will be part of a three-course concentration in process improvement.

POWERWAY WAS NAMED a "Best of the Web" company for 2003 by Forbes magazine. Forbes recognized Powerway and three other companies for its technology software for the automotive sector. Overall, 85 companies from 21 industries are included in the list. The complete list is available at www.forbes.com/bow.

FORD MOTOR CO. and Bridgestone/ Firestone North American Tire LLC reached a settlement of 90 lawsuits involving Ford Explorer rollover accidents in Venezuela, Costa Rica and Argentina. Neither organization admitted any wrongdoing, and details of the agreement are confidential.

THE AMERICAN PRODUCTIVITY & QUALITY CENTER (APQC) and the International Society for Performance Improvement (ISPI) are forming an alliance to provide measurement and metric information to ISPI members and provide access to the certified performance technologist program to APQC members. For more information, visit www.apqc.org or www.ispi.org.

THE INSTITUTE OF MEDICINE of the National Academies says to significantly reduce the tens of thousands of deaths and injuries caused by medical errors every year, healthcare organizations must adopt IT systems capable of collecting and sharing essential health information on patients and their care. These systems should be accessible by all health organizations and operate as part of a national network of health information that includes electronic records of patients' cases, secure platforms for the exchange of information among providers and patients, and data standards to make health information uniform and understandable to all. For the full report, visit www.nap.edu.

THE AGENCY FOR HEALTHCARE RESEARCH and Quality awarded $4 million to fund 13 projects to improve patient safety. Six grants will assess patient safety risks and devise ways to prevent them; the remaining seven will implement safe practices that show evidence of eliminating or reducing known hazards. For more information, go to www.ahcpr.gov/news/press.

THE NATIONAL QUALITY FORUM released a consensus report by nearly 200 hospitals and healthcare systems, consumer groups, professional associations, purchasers, federal agencies, and research and quality improvement organizations endorsing its nursing home performance measures. The purpose of the measures is to provide information to facilitate consumer selection of nursing homes, but the measures may also be used by discharge planners and physicians for placement of patients, nursing home providers for internal quality improvement and policymakers to oversee quality.For more information, visit www.qualityforum.org.


CERTIFICATION

New Auditor BOK, Self-Directed Learning Program Developed

ASQ has released a new body of knowledge (BOK) for the certified quality auditor (CQA) exam. It will be in effect beginning with the June 5, 2004, test, with all exams given before that date based on the current BOK.

In February 2003, ASQ undertook a job analysis for the CQA exam to identify tasks and knowledge areas of the current BOK that remain a strong focus in the industry, new topics that should be included or topics that should be removed.

There are five major topic areas in the 2004 BOK compared to seven in the 1999 version. The new exam will have 150 multiple-choice questions of which 15 to 20% will be case studies. Each case study will include a brief scenario outlining critical details about an audit situation and will be supported by related audit documents. The examination time will be increased from four to five hours.

For more information, go to ASQ's homepage and click on Certification.

Self-Directed Learning

ASQ is developing a new CQA self-directed learning program for the new BOK. CQA is also available as a Web based program in the ASQ E-Learning Center.

With the program's built-in reporting capabilities, individuals can see the results of their testing components, and organizational leadership can see how members of a group are progressing through the program and document results. A new timing feature allows test takers to determine whether they are on track to complete the certification exam in the time allotted.

The self-directed program costs $595 for members and $695 for nonmembers. It is targeted for release in March 2004, but preorders are being accepted at a $100 discount until the program is released.

For more information and to preorder, go to ASQ's homepage and click on Foundations in Quality.


ORGANIZATIONS

Auto Action Group Notes Cost Cutting Initiatives

The Automotive Industry Action Group's (AIAG) first permanent executive director, Andrew J. Cummins, says its most recent project--inventory visibility and interoperability (IV&I)--should save the industry $255 million annually by eliminating the need for companies to maintain multiple software applications to assist in making inventory replenishment decisions.

Other cost cutting initiatives of AIAG include a product data management (PDM) pilot to prove existing standards can bring high-end technology to a location that currently uses a low-end PDM, a manufacturing assembly pilot to improve the speed and quality of information flowing down the supply chain and a transportation recall enhancement, accountability and documentation act information kit. 


ASQ News

QMD CONFERENCE INCLUDES HEALTHCARE TRACK The Quality Management and Health-care divisions are partnering to offer a healthcare track at this year's annual Quality Management Conference. The conference is slated for March 4-5 in Dallas. Another new feature will be more courses than in the past, including pre- and postconference sessions. Visit
www.asq-qmd.org for additional information and online registration.

SIX SIGMA CONFERENCE FEB. 2-3 New for 2004's Six Sigma Conference Feb. 2-3 in Phoenix will be a Six Sigma Forum Master Black Belt dinner, where attendees will be able to dine with experienced MBBs who will share their personal experiences, provide insights and demonstrate the application of advanced tools. Other events at the conference will include 25 global case studies, a program geared to executives at half the regular registration price, a golf outing and a Super Bowl party. To register, go to http://sixsigma.asq.org.

MEMBERSHIP UNIT CHANGES APPROVED The Ambos Nogales Subsection was officially recognized in November 2003. Sponsored by the Tucson-Old Pueblo Section 707 and headquartered in Nogales, Sonora, Mexico, this subsection will serve members in Mexico and Arizona. ASQ's board also approved the State University of Iowa student branch sponsored by the State University of Iowa Section 1303. The Penn State University-Harrisburg student branch was dissolved.

GAYLE McELRATH DIES AT 87 Gayle W. McElrath, vice president of ASQ from 1961-65, died Oct. 19 at the age of 87. He became a member of ASQ in 1948, a Fellow in 1952 and was long a contributor to the Education and Training Board. McElrath was a graduate school professor of mechanical engineering and former head of the Industrial Engineering Division at the University of Minnesota; president of McElrath and Associates Inc., management consultants; a certified quality engineer; co-author of Introduction to Probability and Statistics; and recipient of the Grant Award.

SERVICE DIVISION OFFERS SCHOLARSHIP The Service Quality Division is now offering A.C. Rosander Service Quality Scholarships to members of the division. The number of scholarships and amount awarded will be determined each year; the amount for each recipient will be at least $1,500. Applicants must be enrolled in an accredited university and submit an application by March 15. For additional information, contact J.T. Dohm at jt.dohm@hpidc.com.

NEQC CALL FOR PAPERS ISSUED The North East Quality Council (NEQC) has issued a call for papers for the 55th NEQC conference Oct. 19-20 in Marlborough, MA. Proposals should be for 60-minute presentations, two-hour mini-workshops or panel discussions. For additional information, e-mail Helen Van Diver, program chair, at mark_helen_vandiver@netzero.net or go to www.neqc.org/conference/55callforpapers.html.

MEMBERSHIP PROGRAM WINNERS NAMED October produced two winners in ASQ's Each One Reach One (member-get-a-member) program. The program recognizes members who refer the most members in one month, and there is also a random drawing each month. Winners receive a Quality Press gift certificate. Maury Souza of Samarco Mineracao SA in Brazil recruited 18 new members in October. Stanley Balch of Oklahoma Small Business Development in Oklahoma City recruited one new member and was randomly drawn for recognition from a pool of all October sponsors. For more information on the program, call ASQ at 800-248-1946, e-mail cs@asq.org and ask for item B0132 or go to ASQ's homepage and click on Membership.


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