Quality in the First Person

Imagine an article or news story starting with this: "The quru bestowed qudos on the qult for delivering a queasy qure." (Translation: A thought leader in the quality field gave high praise to a group of quality professionals for delivering an easy quality remedy.

This invented statement derives from a small add-on to the quality glossary QP published last July (which is still available on ASQ's newly revamped and improved website, www.asq.org). While the editorial staff was compiling the glossary, we started having fun coining puns and words starting with "q"; soon, the "Quirky Quality Dictionary" was born.

When we published the glossary and dictionary, we invited readers to send their own suggestions for the latter--and you responded in droves. Many of your contributions appear on p. 95. Feel free to keep the fun words and definitions coming to editor@asq.org.

Your positive response seems proof that when people are passionate about something, they can be highly creative, personal and willing to share their enthusiasm.

Some of you have made it clear through your feedback that you want nothing but practical, how-to information you can use to improve your own or your organization's performance--a key part of QP's mission. However, many of you also have expressed a desire to see quality celebrated, enjoyed and made more personal.

This type of feedback is one of the many inputs used to develop ASQ's new living strategy, which, among other things, seeks to engage members and other quality professionals and practitioners in sharing personal accounts of how they apply quality principles in a variety of settings--both within and outside the workplace. (For more information, see the living strategy section under "About ASQ" on www.asq.org.)

In keeping with the strategy, QP would like to consider your story for publication in a future issue. You may want to tell about the factors that led you into the quality field. Or perhaps you've used quality tools and techniques in your personal or community life; or maybe you had a tremendous experience that changed your perspective on quality forever.

Please share your story (in about 500 words) of "Quality in the First Person." Send it as a Microsoft Word file or in the text of an e-mail to editor@asq.org.

In the words of Robert W. Galvin, chair emeritus of Motorola Inc.: "Quality is a very personal obligation. If you can't talk about quality in the first person ... then you have not moved to the level of involvement in quality that is absolutely essential."

Debbie Phillips-Donaldson

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