William A. Tony
Debra J. Phillips-Donaldson
Susan E. Daniels
Digital Production Specialists
Philip C. Edmunds
Jill M. Jossart
Special Marketing Representative
Editorial and Advertising Offices
PAUL E. BORAWSKI
BRIAN J. LEHOUILLIER
Programs and Operations
CHRISTOPHER D. BAUMAN
To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily constitute endorsement of that particular product or service by ASQ.
Teams: The Way We Work
In todays marketplace, teaming and team-building
have become buzzwords. While many organizations use teams effectively
and instinctively as part of the way they do business and expect
their staffs to operate, others just pay lip service. Many people
still dont have the training, understanding or will to function
Teams have been a part of the quality field and body of knowledge
for a long time, so QP readers and ASQ members know well
the value of this concept; but others in the workplace may not.
Thats where your skills and experience come in. You can put
them to good use by educating and training your co-workersat
every levelon how to participate, facilitate and manage teams
to the benefit of everyone, especially your customers.
This issue of QP touches on this important topic, including
the Association for Quality and Participation (AQP) team competition.
If you or others in your organization need more information, a wealth
of books, articles and websites are available, such as AQPs
Starting next month, ASQs site, www.asq.org,
will be upgraded to make it content rich, fully searchable and organized
by topic, with teams as a key word.
I know about the upcoming changes to the website becausespeaking
of teamsI serve on one working to improve ASQs electronic
content. As you might expect of an organization dedicated to the
support and growth of quality, ASQ is very team oriented. In fact,
teamwork is one of the core values every staff member is expected
to understand and practice daily.
The main team I belong to, of course, is the one that creates and strives to continually improve this magazine. For example, we introduced a new format for feature articles a few months ago, followed in May by a revamped news section, which starts on p. 18 this month. Youll notice other minor design changes throughout this issue; those changes will continue in July.
Look to the right-hand column on this page, and youll see
the core members of the QP team. But this list just scratches
the surface. Behind us are the countless authors who contribute
articles (on their own time), dozens of experts who tirelessly review
submitted articlesagain, often on a volunteer basis, and keep
in mind published articles represent only about 20% of the total
reviewedplus ASQs Publication Management Board and Journal
Editors Committee, which are volunteer groups that support and guide
Then there are all the other ASQ volunteer committees and staff departments that offer information, ideas, news items and articles. And, most importantly, we consider readersour customersteam members. By sharing your feedback, you play a powerful role in shaping the content, tone and look of the magazine. So please keep it coming to firstname.lastname@example.org.