The Face of Quality
Name: Mark A. Tucci.
Residence: Manahawkin, NJ.
Education: Master's degree in education, College of New Jersey.
First job in quality: As director of organizational development, established the first quality management and strategic business planning initiatives at the New Jersey Casino Control Commission in 1991.
Current job: Organizational development leader, New Jersey Department of Environmental Protection.
ASQ activities: Senior Member of ASQ, certified quality manager and frequent contributor to Quality Management Forum and Government Division News.
Recent accomplishments: 2003 Professional Achievement Award from the State of New Jersey; led teams that conducted organizational self-assessments and wrote Baldrige based applications that resulted in his department's receiving the 2002 National Public Service Excellence Award for State Government and the 2000 New Jersey Governor's Bronze Award for Performance Excellence.
Personal: Married, with three adult sons and one granddaughter.
Favorite ways to relax: Playing guitar and piano, writing and recording music, photography and fishing.
Quality quote: All levels of government can and should adopt quality management practices. However, if the public does not demand quality and accountability, they will never be-come reality. And, if quality professionals do not influence public opinion on the relevance and importance of this issue, citizens will never make demands for higher quality. As "citizen stockholders" in government and as quality professionals, we have an obligation to do all that we can to break that self-perpetuating cycle.
ASQ Medalists Honored at AQC in Kansas City
ASQ's 2003 medalists were honored at this year's Annual Quality Congress May 19-21 in Kansas City, MO.
|Subir Chowdhury became the first recipient of the Crosby Medal, presented to an author of a book contributing to quality management. Chowdhury wrote The Power of Six Sigma: An Inspiring Tale of How Six Sigma Is Transforming the Way We Work, published by Dearborn Trade Publishing.|
Other medalists are as follows:
|ASQ - 2003 - MEDALISTS|
|Ronald D. Moen, the Deming Medal for leadership in combining statistical thinking and management leading to quality.|
|H. James Harrington, the Edwards Medal for leadership and dedication to the development and application of quality methodologies around the world.|
|Chris D. FitzGibbon, the Armand V. Feigenbaum Medal, which goes to a young quality professional who has displayed leadership, professionalism and potential in the quality field.|
|Lawrence A. Wilson, the Freund-Marquardt Medal for his long, successful industrial career, innovative reasoning and practical contributions to standards development, implementation and literature.|
|Gopal K. Kanji, the Eugene L. Grant Medal for his more than 30 years developing, educating, organizing, establishing and teaching innovative statistical and quality management programs.|
|Yoshio Kondo, the Ishikawa Medal for his lifetime contributions to the theory and application of continuous improvement, human relations, motivation, creativity, leadership and companywide quality control and his work that extended the teaching of the late Kaoru Ishikawa into modern management.|
|Roger Milliken, the Juran Medal for decades of action oriented leadership in customer satisfaction, quality, productivity and innovation to an organization sustaining excellence.|
|Noriaki Kano, the Lancaster Medal for international leadership through education, training and personal commitment to the global dissemination of the quality message.|
|William H. Woodall, the Shewhart Medal for advancing the science of quality control, including the development of a new methodology for statistical process monitoring and control and for effectively disseminating and implementing these techniques.|
|Vijayan N. Nair, Winson Taam and Kenny Q. Ye, the Brumbaugh Award, for co-authoring the paper "Analysis of Functional Responses From Robust Design Studies." Honored as making the greatest single contribution to the development of industrial application of quality control, the paper appeared in Vol. 34, No. 4, pp. 355-370, of the Journal of Quality Technology, which is published by ASQ.|
Quality Institute Draws 91; Six Sigma Session June 9-11
ASQ's next Quality Institute, which will focus on Six Sigma, is scheduled for June 9-11 in Dearborn, MI. ASQ's Certified Six Sigma Black Belt exam will also be offered on site during the institute.
Quality Institutes provide the opportunity for participants to take up to three condensed versions of ASQ's most popular public course offerings. They also provide networking opportunities and a Quality Press bookstore. Another institute will be held Oct. 20-22 in Milwaukee.
Unusually cold weather and a spring snowstorm didn't keep people away from ASQ's most recent Quality Institute in early April in Milwaukee. Popular sessions included Systematic Problem Solving, Introduction to Quality Management and Introduction to SPC. Satisfaction levels were very high--97% overall and 94.3% for instructional content--and individual comments praised the content.
For information or to register for upcoming institutes, go to www.asq.org/conferences/, or call 800-248-1946 (United States and Canada only) or 414-272-8575.
Aerospace Standards Offered on Web
The American Aerospace Quality Group and the International Aerospace Quality Group have developed a family of documents related to aerospace quality that is available on SAE International's website.
The new collection includes AS9000 and AS9100 quality standards, the AS9101 checklist plus two new standards--ARP9004, recommended practices for aerospace companies, and AS9133, qualified procedures for aerospace standards parts.
To order a year of access, call 724-772-7144 or e-mail firstname.lastname@example.org.
Q-100 Measures Long-Term Value Of Quality Systems
The Q-100 also did considerably better than the S&P in the first quarter of this year.
"You don't expect to see that kind of spread in a flat market unless something is being delivered that the market doesn't account for," said Craig Robinson, president of Robinson Capital Management, the Minnesota creator of the Q-100. "I believe that 'something' is quality and the long-term value of quality systems."
Study Planned on Scientific Criteria, Performance Standards for Safe Food
The Food and Nutrition Board of the U.S. Institute of Medicine and the Board on Agriculture and National Resources of the Division of Earth and Life Studies will be sponsoring a review of the use of scientific criteria and performance standards for safe food during the next several months.
A committee will study the relationship between public health objectives and a hazard analysis and critical control points (HACCP) approach to food safety, define the terms "performance standards" and "criteria" as related to food products and processes, and then recommend guidelines for determining the type of data that should be used in developing food safety criteria, including microbiological performance standards.
Two reports will result: one on raw and processed meat and poultry and a second on raw and processed seafood, produce and related products and dairy products.
Specifically, the committee is reviewing the extent to which microbiological performance standards are appropriate ways to ensure product safety in a HACCP based system, evaluating the scientific basis for existing U.S. Department of Agriculture or Food and Drug Administration microbiological performance standards and recommending improvements.
ISO CD-ROM Adds to Catalog
The ISO CataloguePlus 2003 CD-ROM contains the same information as the previous years' print catalogs of the International Organization for Standardization, known as ISO, but adds ISO's complete work program, including every draft standard under development.
The CD-ROM provides users the latest developments in ISO standardization through search functions by subject area, ISO standard number and technical committee, along with a keyword index to every published and draft standard. The list of standards is in both English and French.
Also included are lists of ISO members and their addresses, technical committees, withdrawn standards, technical corrections, ISO maintenance agencies and registration authorities, and ISO information publications and products.
The CD-ROM is available from email@example.com or from national member institutes, including the American National Standards Institute at www.ansi.org. The traditional paper edition of the catalog is also available.
Three New Members Named To Baldrige Award Judging Panel
Three new members have been named to the nine-member panel of judges for the Malcolm Baldrige National Quality Award.
They are Roy A. Bauer, executive vice president-U.S. operations, Pemstar Inc., Rochester, MN; Deborah Lee-Eddie, senior vice president, operations, Catholic Health Initiatives, Denver; and Deb Myers, organizational development consultant, Hamilton County Educational Service Center, Cincinnati.
Harry L. Reedy, vice president and director of quality, State Street Corp., North Quincy, MA, was appointed new chair of the panel.
Survey Predicts Service Sector To Outpace Product Businesses
A PricewaterhouseCoopers survey predicts service businesses to outperform those in the product sector in terms of industry growth, corporate revenue growth, new hiring and major new business investments during the next 12 months.
For its Trendsetter Barometer, the accounting and consulting giant interviewed 403 CEOs of businesses ranging from about $5 million to $500 million in revenue or sales.
In first quarter 2003 interviews, only 41% of the nation's fastest growing companies were optimistic about the U.S. economy's direction over the next 12 months--sharply down from 55% in the prior quarter.
But service company CEOs expect a 5.3% composite growth rate for their industry sectors over the next 12 months, while product sector CEOs expect an increase of only 4.1%.
More than three-quarters of the service companies expect to add to their workforces, contrasting with less than 59% of the product sector businesses. More than 40% of service companies plan major new investments of capital over the next 12 months, compared to 36% of product sector companies.
PricewaterhouseCoopers says CEOs of service businesses have greater flexibility in planning than do their counterparts in the product sector, who must navigate through more complex capacity, overhead, inventory, export and energy issues.
Overall, 77% of the CEOs surveyed were concerned about lack of demand as a potential barrier to revenue growth.
Russian Quality Magazine Celebrates 75 Years
Standards and Quality magazine has been a constant through 75 challenging years of Russian history. It started in 1927 as the Bulletin of Standardization, published by the All-Union for Standards under the former USSR Council of Labor and Defense. From 1952 to 1965, the magazine was called Standardization, and it got its current name in 1966.
The publishers describe Standards and Quality as a scientific, technical and practical magazine and say for many years it was the USSR's only publication on standardization, quality management and certification. They cite many other USSR or Russian firsts for the magazine:
- Informing readers about unified systems for design and technological documentation, comprehensive quality management systems and ISO 9000.
- Widely using the term "quality measurement."
- Openly discussing the need for there to be a prize for quality achievements at the state level.
- Founding the 100 Best Products of Russia competition.
- Founding other periodicals such as Quality Management Methods, Partners and Competitors, Measurement World and a Russian version of European Quality.
Congratulatory messages can be sent via fax (095-236-3238) or e-mail to firstname.lastname@example.org.
Discounts Offered on Self-Directed Learning
Special spring prices are being offered on ASQ's self-directed learning programs purchased by the end of June. Individual prices for certified quality manager, certified quality auditor, certified quality engineer and Quality 101 programs are being discounted along with corporate and multiple unit purchases of two or more of those offerings in any combination. For more information, call 888-296-9223 or e-mail email@example.com.
Century Club Award Recipient Announced
The Century Club is part of ASQ's Each One Reach One member-get-a-member program and recognizes members who reach the milestone of recruiting 100 new members. Kuang Kok Hoo of Taiping, Malaysia, has recruited 110 members since joining ASQ in 1996. He is a Senior Member and member of the international chapter. There are approximately 300 members in Malaysia, so Kuang has single-handedly contributed to much of the membership. Kuang joins 50 other members who have referred at least 100 new members to ASQ. He will receive a crystal award to commemorate his achievement.
Each One Reach One Monthly Winners Named
March yielded several winners in ASQ's Each One Reach One program. Donald Swift of Thermasys in Montgomery, AL; Terry Kinder of the U.S. Army in Fort Leavenworth, KS; and Kristin Munro of Northern Pipe Products in Fargo, ND, all referred five fellow quality professionals who became ASQ members that month. Larry Engle, quality assurance manager for Acuson SSD in Pennsylvania, recruited one new member in March and was randomly drawn for recognition from a pool of all March sponsors. All will receive Quality Press gift certificates for their referrals. For more information on the Each One Reach One program, go to www.asq.org/eoro/.
QP Switches Advertiser Contact to Web
Reader reply cards as a means of contacting advertisers are no longer appearing in Quality Progress. Instead, the advertisers' index on the ASQ website at www.asq.org will include a "send me information" check box where readers can complete a form that will be e-mailed to the advertisers.
Ann Arbor Section Awards Scholarships
Ann Arbor Section 1010 recently awarded $1,000 scholarships to three local college students, who were selected on the basis of essays describing how they plan to pursue careers in business and industrial quality. Recipients were:
- James C. Boomis, University of Michigan, a graduate student in industrial and operations engineering and a Six Sigma Black Belt candidate.
- Anne Michelins, Eastern Michigan University, a master of science candidate in quality technology and ASQ quality engineering certification candidate.
- Angela L. Pudvay, Cleary University, a junior in business management and a research assistant.
THE FINANCIAL SERVICE SECTOR has moved forward with plans to develop a set of financial services standards, FS 9000, which will be compatible and aligned with ISO 9001:2000. The developers plan a test case including real-world implementation projects before beginning to draft the standard. ASQ member Tom Taormina, president of Productivity Resources LLC, is chair of the FS 9000 standards working committee.
BRAZIL'S NATIONAL QUALITY AWARDS were recently presented by PGQP, ASQ's WorldPartner in Brazil to Aços Finos Piratini in the large enterprise category, Polietileno Industria e Comercio S.A. in mid-size enterprises and Hospital Irmandade Santa Casa de Misericordia de Porto Alegre in the nonprofit organization category. Other finalists were two Dana Corp. divisions, Caraiba Metais S.A. and SECRAE/MG.
A NEWLY UPDATED DIRECTORY from the National Institute of Standards and Technology provides information on 21 state and 11 local government programs that assess the competence of laboratories to conduct tests or inspections required by regulations or agency procurement specifications. For additional information, contact firstname.lastname@example.org.
A REVISED SOFTWARE QUALITY STANDARD is available from the Institute of Electrical and Electronics Engineers Inc. (IEEE), a member of the American National Standards Institute. For more information on ANSI/IEEE 730-2002, Software Quality Assurance Plans, go to www.ansi.org.
THE MICHIGAN QUALITY COUNCIL is celebrating its 10th anniversary this year.
THE MARKET FOR TEST AND MEASUREMENT equipment and services and for many industrial products and services will be stimulated by the conflict in Iraq, according to a report available from the Signal Group. To learn more about buying the report, visit www.thesignalgroup.net.
THE UNITED STATES VOTED TO DISAPPROVE, with comments, the second committee draft of ISO 14001, the international environmental management standard, while approving the ISO 14004 draft. The comments are expected to be addressed at working group meetings held as part of the ISO/Technical Committee 207 plenary meeting June 28-July 6 in Bali, Indonesia.
THE JOINT COMMISSION ON ACCREDITATION of Healthcare Organizations will switch to unannounced regular accreditation surveys beginning in January 2006. Unannounced surveys will be piloted at volunteer organizations during 2004 and 2005. For details about the switch, go to www.jcaho.org/news+room/latest+news+release/unannounced+surveys.htm.
ECONOMIC PESSIMISM seems to remain. While the warehouse logistic industry is experiencing an increase in business this year, uncertainty about the overall economy and world events has resulted in greater pessimism regarding the overall 2003 business climate, according to the International Warehouse Logistics Association's annual Business Outlook, published early this spring. For more information, visit www.iwla.com.