Building a Project-Driven Enterprise
Ronald Mascitelli, Technology Perspectives, PO Box 8539, Northridge, CA 91327, 2002, 368 pp., $39.95 (book).

Building a Project-Driven Enterprise: How To Slash Waste and Boost Profits Through Lean Project Management does a good job of teaching the project manager's body of knowledge, as well as the language and philosophy of lean. Much of the activity covered in this book is a perfect match for a Six Sigma or Lean Sigma organization.

The author discusses 12 methods for increasing project speed and efficiency. The first part of the book develops the principles of project efficiency, the second describes the new methodology, and parts three and four focus on product development and general process improvement.

If you're not familiar with lean, you may have to do some additional reading to understand some of the concepts discussed.

This book belongs on every project manager's bookshelf, whether he or she is a traditional project manager or a Black Belt, Master Black Belt or a Champion charged with enterprise improvements.

John Zavacki
ITT Industries
New Lexington, OH

Kaizen for the Shopfloor
Productivity Press, 444 Park Ave. S., New York, NY 10016, 2002, 87 pp., $25 (book).

Kaizen for the Shopfloor is a straightforward explanation of what kaizen is and how it can be implemented in a facility.

The book defines kaizen as continuous, incremental improvements in a process. It's also a critical tool for the implementation of lean manufacturing with the goal of eliminating waste from production processes. Unlike some disjointed quality improvement efforts, kaizen follows a systematic format.

The book does a great job of identifying the most appropriate settings for the use of kaizen. It also identifies and defines system terms, explains the rules of kaizen, and gives some examples of generic checklists and forms for the beginner.

There is, however, some shameless self-promotion. Some complementary activities, not explained in the book, are identified as available in other productivity shopfloor books, which can be purchased separately.

Overall, this book is a good starting point for anyone interested in understanding or organizing a kaizen event in a shopfloor setting.

Linda Cubalchini-Travis
Simi Valley, CA

Linking Customer and Employee Satisfaction to the Bottom Line
Derek R. Allen and Morris Wilburn, ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2002, 238 pp., $40 member, $50 list (book).

Linking Customer and Employee Satisfaction to the Bottom Line tells the reader how to apply numerical analysis to satisfaction data and information. It doesn't go into much detail about the specifics of the mathematics used to do a statistical examination, but rather focuses on generating appropriate information to evaluate and manipulate data into a format that allows proper assessment and interpretation of the meaning of the results. It does offer recommendations as to what types of statistical treatment are appropriate for specific instances.

The authors have done an excellent job of describing how to tie satisfaction data to the bottom line by discussing nearly every aspect of data generation. Question construction, scale preparation, philosophy, context and other aspects are mentioned. The book is well researched and contains a thorough bibliography.

This book will be most valuable to people who have a good grounding in statistical processes. It will also help marketing staffs understand the difficulty of obtaining meaningful data and interpreting results.

Marc A. Feldman
Solvay Interox

Tools for Continual Improvement Self-Study Course
Raymond J. Murphy, ABS Consulting, 4 Research Pl., Rockville, MD 20850, 2001, 241 pp., $395 (book).

The Tools for Continual Improvement Self-Study Course is designed to cover the proper methods for improving work processes. The subject matter is presented in four lessons: problem identification and definition, analysis of root causes, generation and prioritization of potential solutions, and implementation of the best solutions. Each lesson has assignments and self-exams to aid the reader. When finished with the material, the reader completes a master exam to earn 16 continuing education credits.

Unlike other books that attempt to teach process improvement tools, this book directs the reader to use the tools while learning them.

The author does not present complex methodologies. He presents simple tools and examples of how to use the tools to improve a process. These tools include run charts, histograms, cause and effect diagrams, process maps, Pareto charts, force field charts and Gantt charts.

The book provides comprehensive worksheets, forms, tools and examples, which can also be found on the CD-ROM that is included with the course workbook.

I recommend this book and course to anyone who is looking for a straightforward approach to continual process improvement.

Gene Placzkowski
S.C. Johnson Wax
Racine, WI



Concepts for R&R Studies, second edition, Larry B. Barrentine, ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2003, 84 pp., $20 member, $25 list (book).

Cost Half: The Method for Radical Cost Reduction, Toshio Suzue, Productivity Press, 444 Park Ave. S., Suite 604, New York, NY 10016, 2002, 157 pp., $45 (book).

Handbook of Mass Measurement, Frank E. Jones and Randall M. Schoonover, CRC Press, 2000 N.W. Corporate Blvd., Boca Raton, FL 33431, 2002, 307 pp., $99.95 (book).

Henry Ford's Lean Vision, William A. Levinson, Productivity Press, 444 Park Ave. S., Suite 604,
New York, NY 10016, 2002, 358 pp., $39.95 (book).

Integrated Product Design and Manufacturing Using Geometric Dimensioning and Tolerancing, Robert G. Campbell and Edward S. Roth, Marcel Dekker, 270 Madison Ave., New York, NY 10016, 2003, 323 pp., $150 (book).

ISO 9001:2000: A Practical Quality Manual Explained, Kevin R. Grimes, ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2003, 282 pp., $40 member, $50 list (book).

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