Measuring and Analyzing Behavior In Organizations
Fritz Drasgow and Neal Schmitt, eds., Jossey-Bass, 350 Sansome St., San Francisco, CA 94104, 2002, 591 pp., $47 (book).

Measuring and Analyzing Behavior in Organizations is not a textbook; it is a reference guide to standard and new methodologies for the measurement analysis of organizational behavior. The book has a minor quality focus that includes information on the best practices for examining organizational behavior.

The first section includes methods for descriptive statistics, data summarization and measurement of variables. The chapters cover both quantitative and qualitative data, subjective and objective information, and the methods used to extract quantitative summaries. These techniques include standard statistical methods such as factor analysis and item response theory. The chapters also tell how advances in technology will affect the analyses and data collected.

The second section covers multivariate modeling techniques. These include structural equation modeling, multilevel modeling, limited range dependent variables and meta-analysis.

The only downside to the book is the inclusion of software application input and output. Software changes rapidly, and some of the included programs are no longer supported or have been enhanced so included versions are now outdated.

Overall, this will be a useful addition to a quality professional's or researcher's library.

I. Elaine Allen
Babson College
Wellesley, MA

Implementing ISO 9001:2000
Matt Seaver, Gower Publishing, 131 Main St., Burlington, VT 05401-5600, 2001, 262 pp., $99.95 (book).

This is a book for companies implementing ISO 9001:2000 from scratch as well as those upgrading from the 1994 version. It provides guidance on selecting a registrar, forming an implementation team and implementing an effective quality management system. I found the section on selecting a registrar and what to expect from a certification audit to be informative. The book does a good job of helping an organization understand what to expect from and how to prepare for a certification audit.

A sample quality manual with example forms, guidance documents and numerous procedures is included. The example procedure for internal audits is particularly well thought out and useful.

However, the quality manual will not meet the needs of every organization. The book relies heavily on examples and, in some situations, does not provide adequate guidance for those organizations whose needs are not met by the examples.

The strengths of this book overcome its few weaknesses, however, and it will be useful for almost anyone responsible for implementing ISO 9001:2000.

Roger E. Olson
Systems Quality Consulting
Alta Loma, CA

Mary A. Junewick, ed., Productivity Press, PO Box 13390, Portland, OR 97213, 2002, 160 pp., $15.95 (book).

If you have ever heard someone say heijunka and replied gesundheit, you may want to take a peak inside LeanSpeak: The Productivity Business Improvement Dictionary, a specialized dictionary of management and manufacturing concepts that explain the lean manufacturing system.

The 600 entries have been drawn from the collection of Productivity Press publications and training materials. Terms defined include lean management system, lean enterprise, lean production system, lean supplier relationship and lean thinking, along with other quality control and total quality management concepts.

Each term is succinctly defined, and many terms include bolded cross-references to other entries. All the terms are arranged alphabetically, and the bibliography of sources includes 39 retail titles.

LeanSpeak is recommended only as a supplemental resource for quality professionals who have embarked on the journey toward a lean organization.

Dale Farris
Farris Resources
Groves, TX

The Quality Improvement Handbook
John E. Bauer, Grace L. Duffy and Russell T. Westcott, eds., ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2002, 220 pp., $36 member, $45 list (book).

When I pick up a new book on a familiar topic, I go right to the index and bibliography. In the index I look for key terms and appropriate cross-referencing. In the bibliography, I look for the author's acknowledgment of the foundations of the discipline to get a feel for the breadth of thinking and research that went into the book. The Quality Improvement Handbook impresses in both areas, except there was no mention of Donald Wheeler's many contributions to the literature of improvement.

There are three sections: quality basics, teams and continuous improvement. Each part is packed full of information and useful tables, charts and diagrams. Quality basics is a solid treatment of both our profession's vocabulary and its philosophical foundations. The section on teams is brief, but provides guidance for further learning and has clear examples of why a team might be assembled and how teams function.

The section on continuous improvement covers concepts, tools and customer-supplier relationships. The pages on customer-supplier relationships focus on internal and external customers and suppliers and the feedback process and end with a succinct PDCA cycle for improving these relationships.

I will use this book to guide me in developing quality awareness and skills among our operations staff, and I will offer it to anyone wanting to learn more.

Steven Byers
Western Institutional Review Board
Olympia, WA


Practical Project Management, Harvey A. Levine, John Wiley & Sons, 605 Third Ave., New York, NY 10158, 2002, 378 pp., $34.95 (book).

Project Management Step By Step, Larry Richman, Amacom, 1601 Broadway, New York, NY 10019, 2002, 292 pp., $27.95 (book).

Pull Production for the Shopfloor, Productivity Press, PO Box 13390, Portland, OR 97213-0390, 2002, 102 pp., $25 (book).

Quality's Greatest Hits: Classic Wisdom From the Leaders of Quality, Zigmund Bluvband, ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2002, 394 pp., $24 member, $30 list (book).

Root Cause Analysis: Improving Performance for Bottom-Line Results, second edition, Robert J. Latino and Kenneth C. Latino, CRC Press, 2000 N.W. Corporate Blvd., Boca Raton, FL 33431, 2002, 245 pp., $79.95 (book).

Statistical Process Adjustment for Quality Control, Enrique de Castillo, John Wiley & Sons, 605 Third Ave., New York, NY 10158, 2002, 358 pp., $89.95 (book).

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