Column: Emerging Sectors: Industry Education Council gets ISO 9001 certificate

Abstract:As an umbrella organization funded by multiple sources and responsible for facilitating and delivering a wide variety of programs, the Business Education Council (BEC) of Niagara faces complex obligations in terms of management, measurement of goals and accomplishments, and financial accounting and reporting. Facing challenges in human resources, administration, credibility, data, vision and analysis, and with experience in other fields with ISO 9001, the directors chose to implement this quality management systems standard as a means of improvement. BEC is now a stronger, more financially efficient, customer-focused organization thanks to an operational strategy that uses sound planning principles. Any nonprofit service organization can benefit from quality management system …

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