President's Quality Award Reorients Program
The U.S. Office of Personnel Management (OPM) says the President's Quality Award it has administered since 1998 will be reoriented to promote and recognize accomplishments that further the Bush administration's management agenda.
This agenda envisions citizen centered, results oriented and market based government. To be eligible, an organization must be part of the executive branch of the federal government and apply under one of five categories: strategic management of human capital, competitive sourcing, improved financial performance, expanded electronic government, or budget and performance integration.
Evaluation of applications will be based on specific measurements that document success, impact, value to customers, the extent of implementation, transferability (replicability) and sustainability.
Shingo Manufacturing Excellence Prize Goes to 17
The 2002 Shingo Prize for Excellence in Manufacturing was presented to three small business entities and 14 large ones on April 8.
The small business recipients are Bridgewater Interiors LLC, Detroit; Vibration Control Technologies LLC, Ligonier, IN; and Woodland Furniture LLC, Idaho Falls, ID.
Large business winners include Bridgestone/Firestone, Aiken County, SC, and five Delphi operations (Adrian Operations, Adrian, MI; Cortland Molding Operation, Warren, OH; Alambrados y Circuitos Electricos VII, Los Mochis, Mexico; Delco Electronics de Mexico's Deltronicos Operations, Matamoros, Mexico; and Harrison Thermal Systems, Rio Bravo XX, Juarez, Mexico).
Other large business winners are three Ford Motor Co. operations (Assembly Plant, Chicago; Engine Plant, Romeo, MI; and Engine Plant, Chihuahua, Mexico); Freudenberg-NOK, Shelbyville, IN; Grupo CYDSA, Industria Quimica del Istmo, SA de CV, Monterrey and Tlaxcala, Mexico; Lockheed Martin Pike County Operations, Troy, AL; Tyco Fire and Security Services' Puerto Rico Plant, Aguadilla; and the Ensign-Bickford Co. in Graham, KY; Simsbury, CN; Spanish Fork, UT; and Wolf Lake, IL.
The prize is administered by the College of Business at Utah State University in cooperation with nonprofit and corporate organizations. The Society for Manufacturing Engineering recently became a sponsor.
NIST's Baldrige Index Again Tops S&P 500
Evidence continues to mount that quality pays for organizations. At the March presentation of the 2001 Malcolm Baldrige National Quality Awards by President Bush, U.S. Commerce Secretary Don Evans reported that for the eighth year the fictitious Baldrige Index has outperformed the Standard & Poor's (S&P) 500.
The National Institute of Standards and Technology (NIST), the Commerce Department agency that manages the Baldrige, invested a hypothetical $1,000 in each of the whole company winners and the parent companies of 18 subsidiary winners. Another $1,000 was invested in each S&P 500 company for the same period. The Baldrige group outperformed the S&P by about 3 to 1.
For more information or a copy of the Baldrige Index stock study, go to www.nist.gov/public_affairs/factsheet/stockstudy.htm or fax a request to 301-926-1630.
Deming Institute Makes Community Partner Grant
The W. Edwards Deming Institute awarded $15,000 to Waukesha County Technical College in suburban Milwaukee in support of the Waukesha County Community Partnership Project.
The grant will be used for the college's activities to help communities function together as a cooperative system and strengthen the region's infrastructure for collaborative problem solving.
The project is an initiative of the college's Center for Quality and Innovation. It emerged from research conducted by the center, representatives of community based organizations and others.
From 1994 through 2000, representatives of the center participated in an action research project sponsored by the Deming Institute to study large collaborative problem solving and community improvement models. The project was conducted in Tacoma, WA.
For additional information, visit www.deming.org.
Workflow Groups Announce Global Excellence Award Winners
The Workflow Management Coalition, Giga Information Group and the Workflow and Reengineering International Association recently announced winners of their 2001 Global Excellence Awards.
Gold awards went to Nong Shim Co. Ltd., Korea; Reserve Bank of Malawi; iJET Travel Intelligence, United States; and Taylor Nelson Sofres, France. Silver award winners were Triumph International Japan; Stannic division of Standard Bank of South Africa; WorldCom, United States; and MSB International, United Kingdom. The city of Vienna, Austria, was highly commended.
Joint Commission To Identify Outcome Based Critical Care Measures
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has launched an initiative to identify a basic set of outcome based measures for assessing the quality of hospital intensive care units (ICUs).
JCAHO is working with the Leapfrog Group, a consortium of Fortune 500 companies committed to improving patient safety, and others to develop these measures. Creation of the ICU measures represents an expansion of JCAHO's initiative to progressively integrate performance measurement into the accreditation process using standardized consensus measurements.
JCAHO adds that it will annually establish six national patient safety goals as part of its efforts to reduce healthcare errors. The first set of goals will be announced this July, and compliance surveys on its recommendations will begin in January 2003. For more information, visit www.jcaho.org/perfmeas/coremeas/cm_frm.html.
Report Says Federal Agencies Double Standards Use
A National Institute of Standards and Technology (NIST) report concludes federal agencies are doubling their use of private-sector standards.
The report says 28 agencies and cabinet level departments used 5,453 voluntary consensus standards in new or revised regulations and specifications during the 2000 fiscal year, the most recent reporting period. As important, NIST says the agencies introduced only 16 government unique standards and eliminated 537 existing ones.
The Fourth Annual Report on Federal Agency Use of Voluntary Consensus Standards and the three previous reports are available in Adobe Acrobat format. Click on NTTAA Annual Reports on Implementation. For a hard copy, call 301-975-4907.
Six Sigma, Knowledge Creation Study Funded
A proposal to study knowledge creation and organizational learning in companies using Six Sigma has won a dissertation grant from APICS--the Educational Society for Resource Management.
Adrian C. Choo, a doctoral candidate in operations and management science at the University of Minnesota, received the grant for his doctoral thesis proposal: Knowledge Creation in the Structured Improvement Approach Toward an Integration of Quality and Knowledge.
The $2,500 grant is funded by APICS' Plossl Endowment Fund.
ISO/TS 16949:2002 Gets Approval From ISO/TC 176
Members of ISO/TC 176, the International Organization for Standardization technical committee in charge of quality assurance and quality managemen standards, recently voted in favor of publishing the final draft of ISO/TS 16949:2002.
Approval received 79% of the votes cast, well over the minimum two-thirds majority required. Significant "no" votes came from the U.S. and German members of the committee. To accommodate their concerns, the final draft will be revised.
The revision has adopted the content and structure of ISO 9001:2000. The new standard was prepared by the International Automotive Task Force and Japan Automobile Manufacturers Association, with support from ISO/TC 176.
Ford, General Motors and DaimlerChrysler are expected to require certification to ISO/TS 16949 by Dec. 1, 2003 for all tier one suppliers. Tier two plus suppliers will be given the option of maintaining their certification to QS-9000 until 2006.
Harrington Honored With European Award
On April 11, H. James Harrington, an ASQ past president, received a lifetime achievement award from the European Literati Club. The award, recognizing Harrington's many books, papers, CD-ROMs and magazine and journal articles, was presented in London.
Harrington retired as COO of Systemcorp in January 2002 and is now CEO of the Harrington Institute, with offices in San Jose, CA; Orlando, FL; and Ottawa, Ontario.
Manufacturers Say Optimism Continues
The results of the Precision Metal-forming Association's March business conditions report reflected industry optimism for the fourth consecutive month. The report is an economic indicator for the manufacturing industry.
Out of a sample of 218 manufacturers, 58% believed economic activity would go up in coming months (an increase of 10% from February), compared with only 14% who expected it to go up when questioned a year earlier.
About 65% of respondents expected to see an increase in incoming orders during the next three months (an increase of 11% from February) compared with 29% a year ago. And 44% reported plant workforce on short time or layoff for March (down 4% from the first of the year) compared with 41% a year ago.
Full report results are available at www.metalforming.com.
ANSI Paper Supports WTO Trade Barrier Report
The American National Standards Institute (ANSI) has issued a white paper to coordinate the positions of the U.S. public and private sectors regarding international standardization.
The paper advances the tenets of a World Trade Organization (WTO) report on the technical barriers to trade agreements and ANSI's August 2000 document on the U.S. national standards strategy.
The ANSI paper advocates the concept that the principles and actual use of a standard should drive its acceptance at the international level rather than the organization that publishes the standard. Other items in the ANSI paper demonstrate similarities between the WTO and ANSI reports.
For more information or to read the paper, go to www.ansi.org.
PDCA and HACCP? Ewe Betcha!
The American Sheep Industry Association (ASI) in Denver, in cooperation with Colorado State University, has developed a program to apply quality principles to the raising of sheep.
The Sheep Safety and Quality Assurance (SSQA) program uses the plan-do-check-act (PDCA) approach for ranching and farming. It takes government regulations, along with hazard analysis and critical control points (HACCP) concepts, to provide assurance meat, wool and hides are safe and desirable.
The three-step program includes education, design and outside verification. Producers are first trained in quality concepts, such as specifications, process mapping and standard operating procedures.
Producers then develop on-site mission statements, flowcharts and inspection plans. After a period of implementation, they can request an outside assessment by ASI trained auditors.
The SSQA manual can be read on the ASI Web site at www.sheepusa.org. ASQ member Dennis Arter says a few extension agents and others have attended training and can give a one-hour presentation to local ASQ sections. For a list of those agents, contact Deb Roeber at Colorado State at email@example.com.
NEW AIAG EXEC. Linda R. Plawecki, an executive on loan from Ford Motor Co., has been named new executive director of the Automotive Industry Action Group. She previously served as purchasing manager for Ford's Powertrain Machinery and Tooling organization.
LEAN NEWSLETTER. The Society of Manufacturing Engineers (SME) is publishing a monthly online lean newsletter. Subscribe at www.sme.org/leandirections by providing an e-mail address. Articles cover subjects such as capacity constraint resources, new tools, ways to limit factory downtime and ways to track supplier performance.
NAHQ CONFERENCE. The National Association for Healthcare Quality will hold its annual educational conference Sept. 22-25 in Nashville, TN. NAHQ says National Healthcare Quality Week will be celebrated Oct. 13-19. For more information, visit www.nahq.org.
ISO 9000:2000 REMINDER. The International Accreditation Forum (IAF) advises organizations their certificates to the 1994 editions of ISO 9001, ISO 9002 and ISO 9003 will expire Dec. 14, 2003. To avoid overloading the auditing resources of certification bodies and registrars, organizations should not delay upgrading their quality management systems to ISO 9000:2000, says IAF. An upgrade reminder letter is available for IAF members to send to organizations they audit.
NORTHWEST SOFTWARE QUALITY MEETING. The annual Pacific North-west Software Quality Conference Oct. 14-16 will be in Portland, OR. More information is available at www.pnsqc.org/calls/papers.htm.
FAST 50. Qumas, developer of enterprise compliance management software for the pharmaceutical, medical device and biotech industry, has been named one of Ireland's "Technology Fast 50 Companies" for the second consecutive year.