Column: Emerging Sectors: ISO 9000:2000 Gives Competitive Edge

Abstract:[abstract from article]

Wackenhut's security services division has taken the initial steps toward becoming ISO 9000:2000 certified. Along the way, the division derived an unanticipated benefit--boosted credibility in the internal competition for company resources. That's because ISO 9000:2000 was successful in getting top management's attention and involvement, resulting in quality system ownership. It naturally follows that the greater the involvement, the higher the accountability and the greater the …

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