Column: World View: Excellence Ireland's National Symbol of Quality
Abstract:[Abstract from article]
Ireland's Q-Mark has been designed with the European Foundation for Quality Management (EFQM) excellence model in mind and goes a long way in successfully satisfying the processes element of that model.
While the Q-Mark is essentially a much different and more narrowly focused business improvement framework than the EFQM or the U.S. Malcolm Baldrige National Quality Award models, it does complement them in that it is less prescriptive and compliance based than traditional quality system …
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