Column: Emerging Sectors: ISO 9001:2000 Meets Quality Challenges
Abstract:[Abstract from article]
When Vertical Screen of Southampton, PA, a pre-employment background screening company, began creating new divisions and hiring additional employees, it became apparent a formal system was needed to provide quality information on a consistent basis. Vertical Screen decided to seek ISO 9001:2000 certification for itself and its subsidiaries, which provide background screening for financial, healthcare and a variety of other industries.
By providing them with a mechanism to look at the way they're doing things, ISO 9000 helps Vertical Screen document all the things they're doing right and fix those they need to improve on. It helps them look at the source of problems, rather than just providing quick fixes.
ISO 9001 is about more than just quality: It's about problem solving, enhanced communication, continual improvement, measuring where the company is and mapping out where it wants to …