Column: Standards Outlook: The Process Approach to QMS In ISO 9001 and ISO 9004

Abstract:This article is adapted from chapter two of the new Quality Press ASQ ISO 9000 Handbook edited by Charles A. Cianfrani, Joseph J. Tsiakals and John E. "Jack" West.
[Abstract from article.]

One of the most important aspects of the year 2000 revisions of ISO 9001 and ISO 9004 was the adoption of the process approach to quality management systems (QMSs). ISO 9001:2000 focuses on improving the effectiveness of a QMS to enhance customer satisfaction by meeting customer requirements, while ISO 9004:2000 focuses on improving the effectiveness and efficiency of a QMS to enhance interested party satisfaction by meeting interested party …

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