Column: Frontiers of Quality: Make the View Worth the Climb

Abstract:(Pages 58, 60-61)
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When upper managment sees training as a cost rather than an investment, it is easy to justify cutting that cost. However, using a Six Sigma paradigm to look at training as a means to improving performance in a specific project allows a shift from the attitude of "cutting costs" to the attitide of "improving returns on …

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