Survey Shows Continued Growth Of ISO 9000 and 14000

29494P20The International Organization for Standardization, known as ISO, has recently published a survey showing another year of strong overall growth in 2000.

The worldwide total of ISO 9000 quality management certificates was 408,631 on Dec. 31. This represents an increase of 64,988 over the previous year, the second largest increase since the first survey in 1993. The number of countries in which certificates were issued rose from 150 to 158.

ISO 14000 certifications worldwide stood at 22,897 on Dec. 31, an increase of 8,791, the largest since surveys of the environmental management standard began in 1995. The number of countries where ISO 14000 certificates have been issued rose from 84 to 98.

The survey is available free from ISO as a paper document (ISBN 92-67-10336-9) or can be downloaded from ISO's Web site at www.iso.ch. A CD-ROM (ISBN 92-67-10337-7) can be ordered from national member institutes, which are listed on the Web site and include the American National Standards Institute in the United States. The CD-ROM has additional features, including a country by country breakdown of certifications by industry sector.

The six countries that experienced the most growth in ISO 9000 certifications during the year were China (10,548 new certificates for a total of 25,657), Italy (9,298 for a total of 30,367), Japan (6,765 for a total of 21,329), the Republic of Korea (3,891 for a total of 15,424), Spain (3,877 for a total of 12,576) and the Czech Republic (2,355 for a total of 3,885).

The United States, with 1,964 new certificates and a total of 35,018 certificates, was in the top six list for growth in 1999 but dropped out in 2000.

Regionally, Europe retains first place with 29,879 new certificates and a total of 220,127 or a nearly 54% share of the overall total. Notably, in the January 1993 survey, Europe's share was 83%. North America's share was 4% in 1993 and 12% in 2000.

ISO 14000 milestones
A worldwide total of 22,897 ISO 14000 certifications was reached by the end of 2000. This represents an increase of 8,791. Europe and the Far East continued as the regions accounting for the most growth.

Europe, with an increase of 3,656 certificates, accounted for about 48% of the regional share, down slightly from the previous year's 52%. The Far East, which experienced an increase of 3,531 certificates, improved its percentage from 31% to 34%.

The top six ISO 14000 countries in growth in 2000 were Japan (2,541 new certificates for a total of 5,556), United Kingdom (1,042 for a total of 2,534), Sweden (519 for a total of 1,370), United States (406 for a total of 1,042), the Netherlands (381 for a total of 784) and Australia (341 for a total of 1,049).


ANSI Works To Ensure Federal Employee Standards Activity

The American National Standards Institute (ANSI) is taking action to ensure federal government employees continue their ability to participate in voluntary standards development activities.

ANSI believes this involvement may be threatened by interpretation of a 1912 law currently under review by the Department of Defense. The rule prohibits the government from paying membership dues for its employees to participate in standards organizations that base their activities on individual memberships.

On the other hand, ANSI is pointing out the existence of more recent legislation, including the National Technology Transfer and Advancement Act (NTTAA) of 1995, that specifically encourages U.S. government participation in the development of private sector standards.

In recent testimony before the House Science Committee's Subcommittee on Technology, Environment and Standards, ANSI Chair Oliver R. Smoot said curtailment of federal participation in standards development would be "terrible public policy, harming both the government and the private sector."

A seminar on the NTTAA is scheduled in Washington, DC, Oct. 11 during World Standards Week.

Software, Internet Quality Conference in Brussels

Speakers will include Linda Rosenberg of NASA; Elfriede Dustin of BNA Software, United States; Rik Nuytten of Cisco Systems, Belgium; Bob Bartlett of SIM Group, United Kingdom; and Erik Simmons of Intel Corp., United States.

Tracks will cover the Internet, technology, applications and management. Exhibits will take place Nov. 14-15. There will be 18 preconference tutorials.

Internal Auditors Must Conduct External QA Reviews

Under the Institute of Internal Auditor's (IIA) new Standards for the Professional Practice of Internal Auditing, all IIA members and certified internal auditors (CIAs) will be required to conduct external quality assurance (QA) reviews at least once every five years.

Practice advisories on the new standards and IIA's Code of Ethics are available on the IIA Web site at www.theiia.org.

Several new advisories related to QA and improvement were scheduled for release during the third quarter of 2001.

Six Sigma Helps Dow Chemical Win 'CIO Magazine' Award

The Dow Chemical Co. received its second consecutive CIO-100 Award from CIO Magazine. The magazine says this year's award focused on companies that demonstrated innovation to improve products, services and relationships with partners and clients.

Specifically cited was Dow's implementation of Six Sigma process methodology to reengineer customer related work processes and systems to streamline activities, improve customer interactions and reduce costs.

In addition, Dow's e-business efforts earned the 2001 Salomon Smith Barney CIO of the Year Award and the 2001 IndustryWeek 100 Award.

GEO Award Winners Named For Manufacturing Excellence

The A.T. Kearney Co. has named the 2001 winners of its Global Excellence in Operations (GEO) award.

The GEO assessment process uses more than 300 benchmarks to evaluate the processes of manufacturing companies. In its results materials, Kearney says GEO leaders have used operational excellence to help deliver 2.5 times more shareholder value than the average value delivered by all participants.

The 2001 winners are:

  • Brembo S.p.A. of Curno, Italy--both the European regional and global award.
  • Delphi Automotive Systems, Rimir Operations Division, Matamoros, Mexico--North American regional award.
  • Votorantim Celulose e Papel S/A, São Paulo, Brazil--Brazil regional award.
  • Planta Berazategui-Nylon Operations, Buenos Aires, Argentina--Argentina regional award.

Companies recognized as regional finalists and recipients of special merit recognition for excellence in certain operational areas were AGCO do Brasil, Brazil; Carbocloro S/A Industrias Quimicas, Brazil; Alenia Marcoi Systems, England; Delphi Automotive systems, CMM Operations, Mexico; Embraer-Empresa Brasileira de Aerronautica S.A., Brazil; Fresenius Medical Care, Germany; Maxion International Motores S.A., Brazil; Otis Elevator North America Area, Mexico; Schneider Electric España S.A., Spain; Valeo Friction Materials, Mexico; Valeo Systemes D'Essuyage, France; and Wyeth-Ayerst Global Pharmaceuticals, Puerto Rico.

A.T. Kearney is a management consulting firm headquartered in Chicago. For additional information or copies of the award results brochure, call 312-648-0111 or e-mail insight@atkearney.com.

EFQM Names 10 Finalists For 2001 Quality Award

Finalists for the 2001 European Quality Award have been announced by the European Foundation for Quality Management (EFQM).

The 10 organizations named in the large businesses, business units and operational units categories are: DHL Portugal, Grundfoss A/S (operational unit), Infineon Technologies, OPEL Hungary Manufacturing, Oracle Support Services EMEA, SEB Bank, Schurter Electronic, Siemens AG Karlsruhe (operational unit), Siemens Nederland NV and Westel Mobile.

In the public sector category, the two finalists, both from the United Kingdom, are St. Mary's College, Londonderry, and the City Technology College, Kinghurst.

Quality Healthcare Conference Set Dec. 9-12 in Orlando

The Institute for Healthcare Improvement (IHI) will host its 13th Annual National Forum on Quality Improvement in Healthcare Dec. 9-12 in Orlando, FL. The forum will include 100 workshops, mini-courses and learning sessions on topics such as morale, innovation, safety, finance and improvement.

Healthcare providers, quality directors, professors and government officials can find complete conference details on the IHI Web site at www.ihi.com or by calling 888-320-6937.

Short Runs

World Standards Day will be held Oct. 10. The U.S. celebration, co-chaired by the American National Standards Institute and the National Institute of Standards and Technology, will be at the Women's Memorial at Arlington National Cemetery. For tickets or information, call 212-642-4948.


ASQ, the Institute of Industrial Engineers, members of the American National Standards Institute and several Atlanta based organizations are co-sponsoring the 21st Annual Southeastern Quality Conference Oct. 22-23 in Atlanta. For information or to register, call Larry Aft at 770-528-7242, fax 561-673-8557 or e-mail laft@spsu.edu.


GE Medical Systems, based in Milwaukee, received the National Society of Professional Engineers' 2001 New Product Award in the megasize company category for its work in developing the LightSpeed CT scanner. GE integrated Design for Six Sigma methodologies into LightSpeed's engineering specifications.


There's apparently a measurement for everything. The Liars Index for the first half of 2001 showed an increase to 29.4% from 26% for the prior six months in the percentage of job candidates who misrepresent their academic credentials. The index is pub lished by Jude M. Werra & Associates, Brookfield, WI. It measures the percentage of people who change their majors, graduation status or attendance or claim an unearned degree.


The 13th North American Quality Function Deployment Symposium sponsored by the QFD Institute will be held Nov. 4-8 in Baltimore. For information or to register, visit www.qfdi.org or e-mail qfdi@qfdi.org.


Walter Industries mentioned continued expansion of its Six Sigma initiative generating $14.5 million in annualized cost savings when it announced second quarter earnings of 32 cents per share, exceeding last year's comparable quarter by 113%.


Hugh A. Krentz is new chair of the Standards Council of Canada. He is also chair and CEO of the Canadian Steel Construction Council and executive director of the Steel Structures Education Foundation.


For information on the 5th Software & Internet Quality Week Europe 2001, slated for Nov. 12-16 in Brussels, Belgium, go to www.qualityweek.com.

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