Column: Emerging Sectors: Linking Strategic and Quality Plans

Abstract: [Abstract from article.]

The results were impressive when Hartford Hospital in Connecticut used a Baldrige assessment to guide it through improvement efforts. In the mid-1990s, the 845-bed urban teaching institution was going through major change and challenge. …

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Here's an integration example of linking quality and strategic plans that might be helpful in your planning process with Scott and the group considering Baldridge and the LEAN program initiatives underway.
--Rich Lobb, 04-20-2008
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