Quality by Any Other Name
In the true spirit of teamwork, the Quality Progress editorial and production staffs get together several times a month to discuss graphic treatment of upcoming issues and potential improvements to the magazine. The most common topic of our meetings is artwork, especially cover illustrations.
This month's cover focus presented a special challenge. Several of the articles discuss diversity within the quality field. We think you will agree the case studies--such as "Lessons Learned" (p. 33), which describes a Raytheon team's efforts to conduct Six Sigma based tactical information workshops in several of their European facilities--serve as particularly strong examples of how well quality principles and practices translate across many languages and cultures. Thus, our cover theme, "The International Language of Quality," was born. But how best to depict the concept?
One team member suggested an illustration comprised of the word "quality" in a variety of languages. Wanting to ensure we had the correct word or phrase for each language, we turned to ASQ's International Chapter, chaired by Navin S. Dedhia. Within two days of receiving my request for help, Navin had his colleagues flooding my e-mail inbox with their native words for quality. Talk about teamwork and partnership! Their contributions were invaluable.
This issue also addresses diversity of thought within the quality field. "What Is Quality?" (p. 52) offers a thought-provoking review of how each of the most respected and revered quality leaders describe quality. You may not agree with the views presented here, but to encourage open communication and differences in thinking, we include this discussion to speak only to the gurus' definitions of quality, not about their entire bodies of work. As always, we welcome your comments, so please share your thoughts about the article.
You can write to QP at P.O. Box 3005, Milwaukee, WI 53201-3005, e-mail us at firstname.lastname@example.org or post your comments on the QP Forum on www.My ASQ.org, the members-only Web site. You will notice My ASQ now sports a new design and navigation, so please tell us if it better fits your needs. Look for further changes to the Quality Progress area in the coming months.
Finally, one more item of note: As Greg Watson wound up his presidency of ASQ in June, that issue marked the last appearance of his monthly column, "Comments on Quality." However, we know from responses to our monthly online survey--which you can access within the QP area of ASQ's public site at www.asq.org--that many readers are keenly interested in Greg's writings, so we will continue to work with him on feature articles. I know he has many ideas he cannot wait to share with you.
On behalf of Quality Progress and ASQ, our deepest gratitude and appreciation go to Greg for his excellent contributions to the magazine this past year.