The International Quality Manager

Abstract:Competitive organizations seeking to implement Six Sigma or any other quality system need to translate quality concepts into the context of the organizational culture. The effort is substantial, particularly if the organization is multinational. Translating the fundamentals of quality concepts into an organizational culture requires answers to three basic questions: What should be done? Why should we do it? How should we do it? Specific tailoring of answers to these questions permits the translating of quality concepts across cultural boundaries. Globalization trends are forcing organizations to develop appropriate management infrastructures. Managers looking to grow in the international arena need to increase their understanding of international business and global strategies, develop an international network at the personal and organizational levels, and expand their education by learning foreign languages and …

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