Making Managers More Effective Agents of Change

Abstract:Successful implementation of valuable solutions relies not only on management's expertise, but also on the cooperation of other stakeholders who interact within the organizational system. Effective application of the Baldrige criteria as a framework to quantify and measure attributes of an organization can help create a positive environment for innovation. A strategic performance evaluation process featuring eight steps is described which quantifies not only the traditional performance measurements, such as profitability, sales, cycle times, and process yield, but also the more human attributes, such as attitude, perception, values, and …

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