February 2001 • Table of Contents

Keeping Current

Baldrige Winners To Share Expertise At Quest for Excellence Conference

Winners of the Malcolm Baldrige National Quality Award will be sharing their performance practices with leaders in business, education, health care and not-for-profit organizations at the annual Quest for Excellence conference April 22-25 at the Marriott Wardman Park Hotel in Washington, DC.

Registration discounts are offered for those signing up by April 1, for those signing up in groups of 10 or more or for individuals having full-time academic employment.

To obtain further registration information, contact the Association for Quality and Participation at 800-733-3310, fax 513-381-0070 or e-mail info@aqp.org.

The 2000 winners of the award, named in last month's issue of Quality Progress, are Dana Corp.--Spicer Driveshaft Division, Toledo, OH, and KARLEE Co. Inc., Garland, TX, in manufacturing; Operations Management International Inc., Greenwood Village, CO, in service; and Los Alamos National Bank, Los Alamos, NM, in the small business category.

The Spicer Driveshaft Division is North America's largest independent manufacturer and marketer of driveshafts and related components for light, medium, heavy-duty and off-highway vehicles. It has 17 manufacturing, assembly and administrative facilities and 3,400 employees in the United States. The division generated more than $740 million in sales in 1999.

KARLEE is a contract manufacturer of precision sheet metal and machined components for the telecommunications, semiconductor and medical equipment industries.

Providing a full range of manufacturing services from initial complement design to assembled, integrated products, KARLEE was founded in 1974 out of a garage. It is owned by a woman and has 550 employees.

Operations Management International (OMI) operates and maintains more than 160 public and private wastewater and water treatment facilities in 29 states and in Brazil, Canada, Egypt, Israel, Malaysia, New Zealand, the Philippines and Thailand.

OMI's primary service is to produce clean, environmentally safe effluent and to process raw groundwater and surface water into clean, safe drinking water, mainly for public customers. A private company owned by its employees, OMI is a member of the CH2M Hill family of companies. It has 1,394 associates.

Los Alamos National Bank (LANB) is an independent community bank providing a full range of financial services to consumer, commercial and government markets in northern and central New Mexico. With assets of $650 million, LANB has 167 employees and locations in Los Alamos, White Rock and Santa Fe.

The Baldrige Award was established by Congress and is managed by the National Institute of Standards and Technology. Administrative support is provided by ASQ.

Baltimore Coast Guard Yard Gets Two Quality Awards

Two quality awards were recently received at the U.S. Coast Guard Yard in Baltimore.

Former Vice President Al Gore's Hammer Award for teams of federal employees that made significant contributions in support of the National Partnership for Reinventing Government went to the boat utility stern loading production team and gainsharing initiative.

The yard also became the first organization in the U.S. Coast Guard and the first shipyard in the United States to achieve ISO 14001 environmental management system certification.

Penn State Quality Web Site Offers Free Software Downloads

Pennsylvania State University's quality and manufacturing management program is offering free computer software downloads on its Web site, http://www.freequality.org/.

Originally conceived by S. Thomas Foster Jr., visiting associate professor of operations management in Penn State's Smeal College of Business Administration, the site includes charts, selectors, diagram generators and other tools for quality improvement professionals and the general public.

Students, who learned basic programming languages and other information technology, developed the site. HostPro.com donated a hosting space, and Boise State University, where Foster is professor of operations management, is partnering with Penn State to support future site development.

"We only ask that credit be given to the original developers. The site is completely noncommercial, and we are providing this so those interested in quality management can support decision making with good analytical approaches," says Foster.

While the software tools on the Web site do not come with any warranties, they have undergone testing and have been standardized and evaluated for functionality and usability. Training materials are also available at the site.

Survey Report Benchmarks Effective Educational Practices

school of artThe National Survey of Student Engagement (NSSE) report summarizes the views of 63,000 first-year and senior students at 276 four-year colleges and universities about the extent to which they participate in classroom and campus activities that research studies show are important to learning.

The survey presents a different picture of college quality from that provided by some national news magazines, which rate colleges largely on the basis of resources accumulated and reputation, according to NSSE's co-sponsors, the Pew Forum on Undergraduate Learning and The Carnegie Foundation for the Advancement of Teaching.

The co-sponsors say the results of their survey provide comparative standards for determining how effectively colleges are contributing to learning. Benchmarks are the level of academic challenge, active and collaborative learning, student-faculty interactions, enriching educational experiences and supportive campus environments.

NSSE found that liberal arts colleges score higher as a group than all other types of colleges in every area of effective practice that is measured. Other findings included the following:

  • Similar kinds of colleges vary in their performance.

  • Colleges tend to be strong in particular areas rather than across the board.

  • Most colleges and universities have plenty of room to improve.

  • Most students said their institution expects them to study a significant amount, but few said they actually meet this expectation.

  • About 63% of the students participated in community service or did volunteer work.

  • Nearly 50% of first-year students said they never discussed readings or ideas with a faculty member outside of class.

  • Nearly half of all the students said they often or very often had serious conversations with students of a different racial or ethnic group.

"The NSSE Report: National Benchmarks of Effective Educational Practice" can be obtained for $20 from NSSE, Ashton Aley Hall, Suite 102, Indiana University, Bloomington, IN 47405-7510. The project maintains a Web site at http://www.indiana.edu/~nsse.

A quality management systems group has been set up at eGroups, a Web host. To discuss ISO 9001:2000 or other quality management issues, send e-mail to quality-management-systems@egroups.com.


Version 2.0 of the U.S. National Computer-Aided Design (CAD) is being released early this year. The design was approved by a volunteer group of 135 building industry professionals convened by the National Institute of Building Sciences to improve the efficiency of design, construction and management throughout the life cycle of building facilities. For information, visit http://www.csinet.org/.


Quality Systems International Inc. (QSI), a developer of software applications for compliance with ISO 9000, QS-9000 and ISO 14000 standards, ranked number 459 on the Deloitte & Touche Technology Fast 500, a ranking of the fastest growing technology companies in North America. Rankings are based on 5-year percentage revenue growth from 1995 to 1999. QSI grew 662% during this period.


Solectron, a provider of supply chain management services to electronics companies and two-time winner of the Malcolm Baldrige National Quality Award, received the Electronics Company of the Year Award and the Corporate Citizenship Award from the North Carolina Electronics & Information Technologies Association.

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