After the Quality Audit: Closing the Loop on the Audit Process, 2nd Edition

J.P. Russell and Terry L. Regel, ASQ Quality Press, 611 E. Wisconsin Ave., Milwaukee, WI 53202, 2000, 250 pp., member $35, list $44. (book)

At first glance, the reader might think that the advice given in this book is intuitive. If, however, readers have been involved in quality audits, either as auditors, supervisors or auditees, they know that the authors are right on the mark.

The audit process is presented with emphasis on going beyond the detection of noncompliance and stating the findings. The authors recommend a deeper look at the organization being audited and the linking of individual elements of noncompliance to their causes. They stress a system approach to the audit process.

I did not detect significant weaknesses in the book. It is lucid in its treatment and presents innovative and useful tools to apply to quality audits. This is accomplished through the hints presented for categorization of processes encountered, a reason-pain matrix that evaluates the impact of shortcomings, and many excellent flow diagrams to aid in the planning and execution of quality audits and in determining their effectiveness.

This is an instructive and valuable book relevant to management at all levels and particularly helpful to those who are tasked to perform quality audits either as supervisors or participants.

William F. Foster
Dogbyte Company
Vienna, VA

DOE Simplified: Practical Tools for Effective Experimentation

Mark J. Anderson and Patrick J. Whitcomb, Productivity Inc., PO Box 13390, Portland, OR 97213-0390, 2000, 236 pp., $39.95. (book)

For anyone who has been curious about using design of experiments (DOE) methods, but overwhelmed by the mathematics and interpretation involved, this may be the book for you.

The authors of this book have taken the basic concepts of two-level factorials and offered a simplified explanation of key experimental setups and their interpretation.

After a brief introduction on basic statistics, chapters two through seven concentrate on the two-level factorial design, including basic analysis, common pitfalls in interpretation and good basic examples, illustrating the use of these popular DOEs. Chapters six, seven and eight introduce more complex concepts, such as response surface methods for optimization and mixture designs.

This book also provides an appendix, which includes f-tables, t-tables, basic screening designs and a glossary.

An added bonus is the CD version of Design-Ease software, offering tutorials on one-factorial, two-factorial and general factorial designs.

Professionals already familiar with basic DOE, advanced classical DOE and Taguchi Methods will not be helped by this book. However, the authors have succeeded in offering a basic, no-frills primer on DOE, which should be helpful to the novice interested in exploring the use of this statistical tool.

Linda Cubalchini-Travis
Lloyds Register Quality Assurance
Simi Valley, CA

The Best on Quality, Volume 11

M.N. Sinha, ed. ASQ Quality Press, 611 E. Wisconsin Ave., Milwaukee, WI 53202, 2000, 375 pp., member $68, list $85. (book)

The Best on Quality consists of three sections entitled "TQM in the New Millennium," "TQM, Innovative Thinking and Business Dynamics"and "Educational System, Quality Awards and TQM."

The book contains 20 chapters written by well-known academicians from different parts of the world including: Armand Feigenbaum, William Golomski, Yoshio Kondo, James Harrington, Tito Conti, Barrie Dale, Jens Dahlgaard, Thong N. Goh and Way Kuo.

The book discusses such topics as total quality management (TQM) and e-business, ISO 9000 and its role related to TQM and innovative thinking, a system for poor-quality costs, the role of statistical quality engineering, award models and their relations to self-assessment and quality systems, and reconceptualization of human needs and motivation for quality.

The book gives a nice snapshot of the academic thinking of today, or to quote the preface: "The Best on Quality will continue to provide the latest thinking from many of the world's best minds. Happy reading."

Bengt Klefsjö
Lulea University of Technology
Lulea, Sweden

Managing Change: Practical Strategies for Competitive Advantage

Kari Tuominen, ASQ Quality Press, 611 E. Wisconsin Ave., Milwaukee, WI 53202, 2000, 335 pp., member $36, list $45. (book)

Change has become a way of life, whether at work or in one's personal life. Tuominen has authored a book on change that is a useful resource for individuals and organizations wanting a model for change in both their personal and business lives.

Through his life experiences and knowledge of experts in the field, Tuominen presents four management models for change to be used in organizations: strategic management, product management, process management and development management.

These models were developed using the principles of Kolb's experimental learning model, corporate case studies and other development models. The author then tested the models by applying them in different circumstances in actual companies.

Key concepts of each model are presented in separate chapters along with a case study followed by a step by step process to implement the model. The end of each chapter includes a list of self-evaluation questions to evaluate your own organization according to the model.

This book will be a good resource for experienced managers and project leaders interested in implementing change.

The models can be used independently to model change in a product or process or used as a whole to model change in an organization.

Wayne Sander
Dousman, WI

The Bottom Line: How To Build a Business Case for ISO 14001

Pam Parry, St. Lucie Press, 2000 N. W. Corporate Blvd., Boca Raton, FL 33431, 2000, 189 pp., $39.95. (book)

ISO 14001 is something many companies consider becoming registered to only when they have to. The author's position is that it is possible to make a case for ISO 14001 from a profit and loss perspective.

Perry approached the idea of ISO 14001 as a cost savings tool from a skeptical point of view. She had been the editor of a newsletter devoted to ISO 14001 and over the years had interviewed many people at companies where the standard had been implemented.

Through these interviews, the author has collected considerable evidence to support the idea that the decision to become registered/compliant to ISO 14001 can be made from the return on investment point of view.

If someone is looking for a recipe book for financial success with ISO 14001, this book may be a disappointment. It gives lots of ideas and examples of how companies have saved money, but it does not give step by step how-tos.

Anyone in the position of trying to convince the powers that be will find plenty of evidence that ISO 14001 can be a cost saving tool. Those already involved with the standard will find many ideas from the numerous case studies presented in the book.

Roger E. Olson
Systems Quality Consulting
Alta Loma, CA

The Customer Century

Anders Gronstedt, Routledge, 29 W. 35th St., New York, NY, 2000, 238 pp., $29.95. (book)

The book centers around practical case studies of 14 large top performing multinational companies. The author focuses on how each of these companies successfully changed from "product focused" to "customer focused."

The author's in-depth research was performed over a period of seven years in seven different countries and included interviews with some of the most successful CEOs in the world today, and some of their quotes in the book are priceless.

The author found that a common thread among all of the companies interviewed was the integration of communications externally with key customers and stakeholders, vertically between senior management and frontline workers, and horizontally across departments, business units and geographical boundaries. The text addresses how the application of total quality management principles within a company lays a foundation for integrated communications.

This book will be of particular value to professionals in the fields of marketing, communications and quality.

Timely, interesting and practical, the book will be a great addition to any quality practitioner's library.

James F. Jaquess
Southern Energy Inc.

The Process Centered Enterprise: The Power of Commitments

Gabriel A. Pall, St. Lucie Press, 2000 Corporate Blvd. N.W., Boca Raton, FL 33431, 1999, 325 pp., $39.95. (book)

This book provides an overview of the old management and organizational style that evolved in the mid-20th century after the depression and WWII and also defines the customer focused, process centered organization of the future­one that is agile, flexible and adaptive to the customer's changing needs and requirements.

The premise of the book is that we can no longer rely on stable predefined business processes executed by mere workers; we must use adaptive processes that combine procedural and ad hoc processes and are executed by empowered workers aligned with company goals.

As can be seen in the title, the other main premise of the book is that value added activity only happens through the commitments made by management and individual employees to customers. They are the glue that holds the process centered organization together.

The book is written for advanced managers who are involved in organizational change and know that "the devil is in the details." I see the real value of the book as a tool for organizational designers and also as an educational device to gain the commitment and sponsorship of top management.

Bill Baker
Raytheon Six Sigma Benchmarking
Plano, TX

Making Change Happen One Person at a Time: Assessing Change Capacity Within Your Organization, Charles H. Bishop Jr., AMACOM American Management Association, 1601 Broadway, New York, NY 10019, 2001, 260 pp., $27.95. (book)

Manual on Test Sieving Methods: Guidelines for Establishing Sieve Analysis Procedures, 4th Edition, Lawrence R. Pope and Charles W. Ward, ASTM, 100 Barr Harbor Dr., West Conshohocken, PA 19248-2958, 1998, 43 pp., $26. (book)

Practical Geostatistics, Isobel Clark and Bill Harper, Ecosse North America LLC, 7750 Satterfield Rd., Columbus, OH 43235, 2000, 442 pp., $60 (book) $50 (CD version of book)

The Nordic School of Quality Management, Bo Edvardsson and Anders Gustafsson, eds., Studentlitteratur, PO Box 141, SE-221 00 Lund, Sweden, 1999, 412 pp., approximately $40.55. (book)

Quality Management for the Technology Sector, Joseph Berk and Susan Berk, Butterworth-Heinemann, 225 Wildwood Ave., Woburn, MA 01801-2041, 2000, 208 pp., $29.95. (book)

Scoring a Whole in One: People in Enterprise Playing in Concert, Edward Martin Baker, Crisp Publications, 1200 Hamilton Court, Menlo Park, CA 94025, 1999, 80 pp., $12.95. (book)

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