To receive information or to register for ASQ Education Courses, contact Education Development and Promotion, ASQ, 611 E. Wisconsin Ave., PO Box 3005, Milwaukee, WI 53201-3005, 800-248-1946, 414-272-8575, fax 414-272-1734, Web site www.asq.org.

MAY

1-2 ASQ Education Course. Software Metrics. Anaheim, CA.

1-2 Building High Performance Service Cultures. Menomonie, WI. Call University of Wisconsin-Stout at 715-232-2145 or e-mail tenoriod@uwstout.edu.

1-5 15th Annual Engineering/Management Program. West Lafayette, IN. Call Krannert Executive Education Programs at 765-494-7700 or fax 765-496-3483.

1-5 ASQ Education Course. ISO 9000 Lead Auditor Training. Baltimore. Also June 19-23, Detroit.

2-3 ASQ Education Course. Integrating ISO 14001 Into QS-9000 Certified Systems. Detroit.

2-3 ASQ Education Course. Failure Mode Effects Analysis. Detroit.

2-4 ASQ Education Course. SPC for Service. Boston.

3 Dr. Wheeler's Evaluation of the Process and Beyond Capability Confusion. Allentown, PA. Call ASQ's Lehigh Valley Section 500 at 610-250-1494 or e-mail leiva.urman@fortjamesmail.com.

4-5 Failure Mode and Effects Analysis: Foundation. Dayton, OH. Call Center for Competitive Change at 937-229-4632 or e-mail hobson@sulu.admin.udayton.edu.

4-5 Behavioral Science Methods for Quality Improvement. Phoenix. Call Behavioral Science Technology at 800-548-5781 or fax 805-646-0328.

6&13 Quality Auditor. Milwaukee. Call Marquette University College of Professional Studies at 414-288-7345 or fax 414-288-3730.

6-7 ASQ Education Course. Audit System Design. Indianapolis.

6-7 ASQ Education Course. Transformation Management: Strategic Thinking and Team Building. Indianapolis.

6-7 ASQ Education Course. Scenario Planning. Indianapolis.

6-7 ASQ Education Course. ISO 9001: Revisions. Indianapolis.

7-10 Kalthoff 2000 Spring International User Forum. St. Louis. Call Kalthoff International at 800-242-6822 or fax 513-794-3363.

8-9 Highly Accelerated Product Development. San Jose, CA. Call Hobbs Engineering at 303-465-5988 or fax 303-469-4353.

8-9 Leading Effective Teams. Boston. Call Linkage at 781-862-3157 or fax 781-862-2355.

8-10 54th ASQ Annual Quality Congress and Exposition. Indianapolis.

8-12 ASQ Education Course. ASQ-Plexus Trainer/Coach Training. Minneapolis. Also June 5-9, Cleveland.

8-12 ASQ Education Course. Introduction to Quality Engineering. Milwaukee.

9-10 Reliability-Centered Maintenance. Dayton, OH. Call Center for Competitive Change at 937-229-4632 or fax 937-229-4666.

9-10 Statistics in Standards: Getting to Precision and Bias. Washington. Call American Society for Testing and Materials at 610-832-9500 or fax 610-832-9555.

9-11 Motion Control Spring '00. Anaheim, CA. Call Advanstar Communications at 203-882-1300 or fax 203-882-1800.

10 Supply Chain Management. Toronto. Call Concordia Executive Developmental Programs at 514-848-3960 or fax 514-848-4547.

10-12 Internal Quality System Audit. San Diego. Call CEEM at 800-745-5565 or fax 703-250-5313.

11-12 Best Practices Benchmarking. Washington. Call American Management Association at 800-262-9699 or e-mail cust_serv@amanet.org.

11-12 ASQ Education Course. Baldrige Award Self-Assessment Training for Education. Indianapolis.

11-12 ASQ Education Course. Quality Cost Principles. Indianapolis. Also June 28-29, Milwaukee.

11-12 ASQ Education Course. The Project Management Process. Indianapolis.

11-12 ASQ Education Course. Theory of Constraints. Indianapolis.

11-12 ASQ Education Course. Skills for the Quality Consultant: Achieving Performance Impact. Indianapolis. Also June 20-22, Cleveland.

11-12 ASQ Education Course. Using Baldrige Criteria for Health Care Assessment and Improvement. Indianapolis.

12-19 American Occupational Health Conference (AOHC). Philadelphia. Call AOHC at 847-818-1800 or fax 847-818-9266.

15 ASQ Education Course. Introduction to Quality Management. Baltimore.

15-16 Preparing for ISO 9001: Year 2000. Dallas. Call Brewer and Associates at 972-641-8020 or fax 972-641-1327.

15-17 Statistical Process Control. Rochester, NY. Call John D. Hromi Center for Quality and Applied Statistics at 716-475-6990 or e-mail cqas@rit.edu.

16 2000 Malcolm Baldrige National Quality Award. Chicago. Call Baldrige National Quality Program-NIST at 301-975-2036 or fax 301-948-3716.

16-17 Basic Geometric Dimensioning and Tolerancing. Schaumburg, IL. Call Affiliated Educational Consultants at 708-867-5755 or fax 708-867-5766.

16-18 Root Cause Analysis Methods. Brentwood, TN. Call Reliability Center at 804-458-0645 or e-mail info@reliability.com.

16-18 Experimental Design Made Easy. Seattle. Call Stat-Ease at 800-801-7191 or fax 612-378-2152.

16-18 Metrology. Jerusalem. Call ISAS International Seminars at 972-2-6520574 or fax 972-2-6520558.

16-18 Correctly Applying SPC Tools in Special Applications. Tulsa, OK. Call Oklahoma State University-Tulsa, Contact Engineering Extension at 405-744-5714 or fax 405-744-5369.

18-19 Customer Loyalty Conference. Cincinnati. Call The Conference Board at 212-339-0345 or fax 212-836-9740.

18-19 ASQ Education Course. Sixteen Hour Q9000/ISO 9000 Lead Auditor Training. Milwaukee.

18-19 Requirements Modeling. Washing-ton. Call Software Quality Engineering at 800-423-8378 or e-mail sqeinfo@sqe.com.

21-24 Industrial Engineers Solutions. Cleveland. Call Institute of Industrial Engineers at 800-494-0460 or e-mail cs@iienet.org.

22-23 Measuring Employee Satisfaction. Singapore. Call Asia Added Advantage at 65-479-4892 or e-mail cting@singnet.com.sq.

22-24 Applied Statistics. San Diego. Call The Institute for Professional Education at 703-527-8700 or fax 703-527-8703.

22-25 Design of Experiments. Cincinnati. Call Mesa Consulting Group at 513-677-8207 or e-mail sales@mesacg.com.

23 QS-9000 Overview. Cleveland. Call Excel Partnership at 800-374-3818 or fax 203-426-7811.

23-25 EASTEC 2000 Advanced Productivity Exposition. West Springfield, MA. Call Society of Manufacturing Engineers at 800-733-4763 or fax 313-271-2861.

26 Short Run SPC. Cincinnati. Call ASQ's Cincinnati Section 900 at 513-829-1673 or fax 513-829-7250.

30 Corrective and Preventive Action. Oshawa, Ontario. Call Performance Plus Consultants at 416-249-8696 or e-mail ppc@sympatico.com.

JUNE

31-June 2 Implications Wheel Training Conference. Calgary. Call Center for Quality and Professional Development at 615-460-5554 or e-mail carsona@mail.belmont.edu.

1-2 Excelling in Customer Support Operations. Pasadena, CA. Call California Institute of Technology Industrial Relations Center at 626-395-4043 or e-mail execedu@caltech.edu.

5-9 Application and Interpretation of Geometric Dimensioning and Tolerancing. Schaumburg, IL. Call Affiliated Educational Consultants at 880-880-7490 or fax 708-867-5766.

5-9 ASQ Education Course. Reliability Engineering. Milwaukee.

5-9 Corporate Performance Measurement. Ann Arbor, MI. Call University of Michigan Business School at 734-763-1000 or fax 734-764-4267.

7 Root Cause Analysis. San Diego. Sponsored by The American Nuclear Society. Call Nuclear Safety Review Concepts at 860-285-8779 or e-mail firebird.one@alum.mit.edu.

9-11 43rd European Quality Congress. Madrid, Spain. Call Talante de Comunicación at 34-91-367-1074 or e-mail talante@stnet.es.

12-14 ASQ Education Course. Imp-lementing and Auditing an ISO 9000 Quality System. Milwaukee.

12-13 Measurement Uncertainty. Minneapolis. Call American Association for Laboratory Accreditation at 301-644-3235 or fax 301-662-2974.

12-16 Understanding SPC: Manufacturing and Process Industries. Knoxville, TN. Call Statistical Process Controls at 800-545-8602 or fax 423-588-9440.

12-16 44th Congress of the European Organization for Quality. Budapest, Hungary. Call Hungarian National Committee for European Organization for Quality at 36-1-212-8803 or fax 36-1-212-7638.

13-14 ASQ Education Course. Quality Audits for Improved Performance. Milwaukee.

14-16 Creative Root Cause Analysis. Hillsdale, MI. Call Hillsdale College at 517-437-3311 or fax 517-437-3240.

18-22 A&WMA's 93rd Annual Conference & Exhibition. Salt Lake City. Call Air & Waste Management Association at 412-232-3444 x3137 or fax 412-232-3450.

19-22 Dislocations 2000. Gaithersburg, MD. Call National Institute of Standards and Technology at 301-975-6032 or fax 301-975-4553.

19-23 Manufacturers and Repair Org-anizations Seminar. Columbus, OH. Call The National Board of Boiler and Pressure Vessel Inspectors at 614-888-8320 or e-mail pbrennan@nationalboard.org.

19-23 ASQ Education Course. ISO 14000 Lead Auditor Training. Milwaukee.

20-21 ASQ Education Course. How To Transition to ISO 9001:2000. San Diego.

21-22 ASQ Education Course. After the Audit: Benefiting From the Audit Process. Baltimore.

23 ISO 9000 Year 2000 Revision. Scottsdale, AZ. Call Government Institutes Division, ABS Group at 301-921-2345 or fax 301-921-0373.

24 Continuous Improvement. Los Angeles. Call Powerway at 317-598-1760 or e-mail info@powerway.com.

25 Understanding Capability and Control Charts. Dayton, OH. Call PQ Systems at 800-777-3020 or fax 937-885-2252.

25-28 9th International Conference on Productivity and Quality Research. Israel. Call International Travel and Congresses at 972-3-795-1444 or e-mail congs@internationaltc.co.il.

25-28 Safety 2000. Orlando, FL. Call American Society of Safety Engineers at 847-699-2929 or fax 847-768-3434.

26-28 ASQ Education Course. The Project Management Process. Milwaukee.

28-29 ASQ Education Course. Customer-Supplier Partnerships. Milwaukee.

28-30 ASQ Education Course. Statistical Process Control. Pittsburgh.

JULY

13 Auditing Computer System Providers. Huntingdon Valley, PA. Call Validation Associates at 215-504-9635 or e-mail info@validassoc.com.

Quality Progress is Looking for a Few Good­or Bad­Ideas.

If you've developed a quality tool or technique­or a unique slant to an existing one­submit an article on how it works to QP's One Good Idea column.

We'd also like to know about any bad ideas­quality improvement methods that have gone awry or fallen short­whether at your place of work or in your community. Readers can also learn from what didn't work.

Submit questions or your typewritten, double-spaced article of fewer than 800 words, including measurable results that prove the tool or technique is indeed a good one, to:

Manuscript Coordinator
ASQ/Quality Progress
PO Box 3005
Milwaukee, WI 53201-3005
800-248-1946 or 414-272-8575
E-mail: tkuropas@asq.org