To receive information or to register for ASQ Education Courses, contact Education Development and Promotion, ASQ, 611 E. Wisconsin Ave., PO Box 3005, Milwaukee, WI 53201-3005, 800-248-1946, 414-272-8575, fax 414-272-1734, Web site www.asq.org.
1-2 ASQ Education Course. Software Metrics. Anaheim, CA.
1-2 Building High Performance Service Cultures. Menomonie, WI. Call University of Wisconsin-Stout at 715-232-2145 or e-mail firstname.lastname@example.org.
1-5 15th Annual Engineering/Management Program. West Lafayette, IN. Call Krannert Executive Education Programs at 765-494-7700 or fax 765-496-3483.
1-5 ASQ Education Course. ISO 9000 Lead Auditor Training. Baltimore. Also June 19-23, Detroit.
2-3 ASQ Education Course. Integrating ISO 14001 Into QS-9000 Certified Systems. Detroit.
2-3 ASQ Education Course. Failure Mode Effects Analysis. Detroit.
2-4 ASQ Education Course. SPC for Service. Boston.
3 Dr. Wheeler's Evaluation of the Process and Beyond Capability Confusion. Allentown, PA. Call ASQ's Lehigh Valley Section 500 at 610-250-1494 or e-mail email@example.com.
4-5 Failure Mode and Effects Analysis: Foundation. Dayton, OH. Call Center for Competitive Change at 937-229-4632 or e-mail firstname.lastname@example.org.
4-5 Behavioral Science Methods for Quality Improvement. Phoenix. Call Behavioral Science Technology at 800-548-5781 or fax 805-646-0328.
6&13 Quality Auditor. Milwaukee. Call Marquette University College of Professional Studies at 414-288-7345 or fax 414-288-3730.
6-7 ASQ Education Course. Audit System Design. Indianapolis.
6-7 ASQ Education Course. Transformation Management: Strategic Thinking and Team Building. Indianapolis.
6-7 ASQ Education Course. Scenario Planning. Indianapolis.
6-7 ASQ Education Course. ISO 9001: Revisions. Indianapolis.
7-10 Kalthoff 2000 Spring International User Forum. St. Louis. Call Kalthoff International at 800-242-6822 or fax 513-794-3363.
8-9 Highly Accelerated Product Development. San Jose, CA. Call Hobbs Engineering at 303-465-5988 or fax 303-469-4353.
8-9 Leading Effective Teams. Boston. Call Linkage at 781-862-3157 or fax 781-862-2355.
8-10 54th ASQ Annual Quality Congress and Exposition. Indianapolis.
8-12 ASQ Education Course. ASQ-Plexus Trainer/Coach Training. Minneapolis. Also June 5-9, Cleveland.
8-12 ASQ Education Course. Introduction to Quality Engineering. Milwaukee.
9-10 Reliability-Centered Maintenance. Dayton, OH. Call Center for Competitive Change at 937-229-4632 or fax 937-229-4666.
9-10 Statistics in Standards: Getting to Precision and Bias. Washington. Call American Society for Testing and Materials at 610-832-9500 or fax 610-832-9555.
9-11 Motion Control Spring '00. Anaheim, CA. Call Advanstar Communications at 203-882-1300 or fax 203-882-1800.
10 Supply Chain Management. Toronto. Call Concordia Executive Developmental Programs at 514-848-3960 or fax 514-848-4547.
10-12 Internal Quality System Audit. San Diego. Call CEEM at 800-745-5565 or fax 703-250-5313.
11-12 Best Practices Benchmarking. Washington. Call American Management Association at 800-262-9699 or e-mail email@example.com.
11-12 ASQ Education Course. Baldrige Award Self-Assessment Training for Education. Indianapolis.
11-12 ASQ Education Course. Quality Cost Principles. Indianapolis. Also June 28-29, Milwaukee.
11-12 ASQ Education Course. The Project Management Process. Indianapolis.
11-12 ASQ Education Course. Theory of Constraints. Indianapolis.
11-12 ASQ Education Course. Skills for the Quality Consultant: Achieving Performance Impact. Indianapolis. Also June 20-22, Cleveland.
11-12 ASQ Education Course. Using Baldrige Criteria for Health Care Assessment and Improvement. Indianapolis.
12-19 American Occupational Health Conference (AOHC). Philadelphia. Call AOHC at 847-818-1800 or fax 847-818-9266.
15 ASQ Education Course. Introduction to Quality Management. Baltimore.
15-16 Preparing for ISO 9001: Year 2000. Dallas. Call Brewer and Associates at 972-641-8020 or fax 972-641-1327.
15-17 Statistical Process Control. Rochester, NY. Call John D. Hromi Center for Quality and Applied Statistics at 716-475-6990 or e-mail firstname.lastname@example.org.
16 2000 Malcolm Baldrige National Quality Award. Chicago. Call Baldrige National Quality Program-NIST at 301-975-2036 or fax 301-948-3716.
16-17 Basic Geometric Dimensioning and Tolerancing. Schaumburg, IL. Call Affiliated Educational Consultants at 708-867-5755 or fax 708-867-5766.
16-18 Root Cause Analysis Methods. Brentwood, TN. Call Reliability Center at 804-458-0645 or e-mail email@example.com.
16-18 Experimental Design Made Easy. Seattle. Call Stat-Ease at 800-801-7191 or fax 612-378-2152.
16-18 Metrology. Jerusalem. Call ISAS International Seminars at 972-2-6520574 or fax 972-2-6520558.
16-18 Correctly Applying SPC Tools in Special Applications. Tulsa, OK. Call Oklahoma State University-Tulsa, Contact Engineering Extension at 405-744-5714 or fax 405-744-5369.
18-19 Customer Loyalty Conference. Cincinnati. Call The Conference Board at 212-339-0345 or fax 212-836-9740.
18-19 ASQ Education Course. Sixteen Hour Q9000/ISO 9000 Lead Auditor Training. Milwaukee.
18-19 Requirements Modeling. Washing-ton. Call Software Quality Engineering at 800-423-8378 or e-mail firstname.lastname@example.org.
21-24 Industrial Engineers Solutions. Cleveland. Call Institute of Industrial Engineers at 800-494-0460 or e-mail email@example.com.
22-23 Measuring Employee Satisfaction. Singapore. Call Asia Added Advantage at 65-479-4892 or e-mail firstname.lastname@example.org.
22-24 Applied Statistics. San Diego. Call The Institute for Professional Education at 703-527-8700 or fax 703-527-8703.
22-25 Design of Experiments. Cincinnati. Call Mesa Consulting Group at 513-677-8207 or e-mail email@example.com.
23 QS-9000 Overview. Cleveland. Call Excel Partnership at 800-374-3818 or fax 203-426-7811.
23-25 EASTEC 2000 Advanced Productivity Exposition. West Springfield, MA. Call Society of Manufacturing Engineers at 800-733-4763 or fax 313-271-2861.
26 Short Run SPC. Cincinnati. Call ASQ's Cincinnati Section 900 at 513-829-1673 or fax 513-829-7250.
30 Corrective and Preventive Action. Oshawa, Ontario. Call Performance Plus Consultants at 416-249-8696 or e-mail firstname.lastname@example.org.
31-June 2 Implications Wheel Training Conference. Calgary. Call Center for Quality and Professional Development at 615-460-5554 or e-mail email@example.com.
1-2 Excelling in Customer Support Operations. Pasadena, CA. Call California Institute of Technology Industrial Relations Center at 626-395-4043 or e-mail firstname.lastname@example.org.
5-9 Application and Interpretation of Geometric Dimensioning and Tolerancing. Schaumburg, IL. Call Affiliated Educational Consultants at 880-880-7490 or fax 708-867-5766.
5-9 ASQ Education Course. Reliability Engineering. Milwaukee.
5-9 Corporate Performance Measurement. Ann Arbor, MI. Call University of Michigan Business School at 734-763-1000 or fax 734-764-4267.
7 Root Cause Analysis. San Diego. Sponsored by The American Nuclear Society. Call Nuclear Safety Review Concepts at 860-285-8779 or e-mail email@example.com.
9-11 43rd European Quality Congress. Madrid, Spain. Call Talante de Comunicación at 34-91-367-1074 or e-mail firstname.lastname@example.org.
12-14 ASQ Education Course. Imp-lementing and Auditing an ISO 9000 Quality System. Milwaukee.
12-13 Measurement Uncertainty. Minneapolis. Call American Association for Laboratory Accreditation at 301-644-3235 or fax 301-662-2974.
12-16 Understanding SPC: Manufacturing and Process Industries. Knoxville, TN. Call Statistical Process Controls at 800-545-8602 or fax 423-588-9440.
12-16 44th Congress of the European Organization for Quality. Budapest, Hungary. Call Hungarian National Committee for European Organization for Quality at 36-1-212-8803 or fax 36-1-212-7638.
13-14 ASQ Education Course. Quality Audits for Improved Performance. Milwaukee.
14-16 Creative Root Cause Analysis. Hillsdale, MI. Call Hillsdale College at 517-437-3311 or fax 517-437-3240.
18-22 A&WMA's 93rd Annual Conference & Exhibition. Salt Lake City. Call Air & Waste Management Association at 412-232-3444 x3137 or fax 412-232-3450.
19-22 Dislocations 2000. Gaithersburg, MD. Call National Institute of Standards and Technology at 301-975-6032 or fax 301-975-4553.
19-23 Manufacturers and Repair Org-anizations Seminar. Columbus, OH. Call The National Board of Boiler and Pressure Vessel Inspectors at 614-888-8320 or e-mail email@example.com.
19-23 ASQ Education Course. ISO 14000 Lead Auditor Training. Milwaukee.
20-21 ASQ Education Course. How To Transition to ISO 9001:2000. San Diego.
21-22 ASQ Education Course. After the Audit: Benefiting From the Audit Process. Baltimore.
23 ISO 9000 Year 2000 Revision. Scottsdale, AZ. Call Government Institutes Division, ABS Group at 301-921-2345 or fax 301-921-0373.
24 Continuous Improvement. Los Angeles. Call Powerway at 317-598-1760 or e-mail firstname.lastname@example.org.
25 Understanding Capability and Control Charts. Dayton, OH. Call PQ Systems at 800-777-3020 or fax 937-885-2252.
25-28 9th International Conference on Productivity and Quality Research. Israel. Call International Travel and Congresses at 972-3-795-1444 or e-mail email@example.com.
25-28 Safety 2000. Orlando, FL. Call American Society of Safety Engineers at 847-699-2929 or fax 847-768-3434.
26-28 ASQ Education Course. The Project Management Process. Milwaukee.
28-29 ASQ Education Course. Customer-Supplier Partnerships. Milwaukee.
28-30 ASQ Education Course. Statistical Process Control. Pittsburgh.
13 Auditing Computer System Providers. Huntingdon Valley, PA. Call Validation Associates at 215-504-9635 or e-mail firstname.lastname@example.org.
Quality Progress is Looking for a Few Goodor BadIdeas.
If you've developed a quality tool or techniqueor a unique slant to an existing onesubmit an article on how it works to QP's One Good Idea column.
We'd also like to know about any bad ideasquality improvement methods that have gone awry or fallen shortwhether at your place of work or in your community. Readers can also learn from what didn't work.
Submit questions or your typewritten, double-spaced article of fewer than 800 words, including measurable results that prove the tool or technique is indeed a good one, to:
PO Box 3005
Milwaukee, WI 53201-3005
800-248-1946 or 414-272-8575