To receive information or to register for ASQ Education Courses, contact Education Development and Promotion, ASQ, 611 E. Wisconsin Ave., P.O. Box 3005, Milwaukee, WI 53201-3005, 800-248-1946, (414) 272-8575, fax (414) 272-1734, Web site http://www.asq.org.


7 Short Course. Leadership Skills for Managers. Dallas, TX. Call Hogan Center for Performance Excellence at (972) 406-1976 or fax (972) 406-2922.

7-9 Workshop. Project Management. Toronto, ON. Call Kepner Tregoe at 800-537-6378 (U.S.) or 800-268-6685 (Canada).

8-9 Annual Minnesota Quality Conference. Minneapolis, MN. Sponsored by ASQ Minnesota Section. Visit http://www.mnasq.org.

8-9 Short Course. Measuring and Managing Customer Satisfaction. Singapore. Call Asia Added Advantage at 011-65-4794892 or e-mail cting@singnet.com.sg.

8-10 Workshop. Introduction to Statistical Methods for Sensory Evaluation of Foods. Davis, CA. Call the University of California-Davis Extension at 800-752-0881 or (530) 757-8777.

9 ASQ Certification Examination Deadline. Examinations for certified quality engineer, certified quality auditor, and certified software quality engineer are on June 5. Multiple examination sites worldwide. Call ASQ at 800-248-1946.

10 ASQ Certification Examination Deadline. Examinations for certified quality engineer and certified quality auditor are on June 6. Multiple examination sites worldwide. Call ASQ at 800-248-1946.

11-13 Annual Koalaty Kid Conference. Kingsport, TN. Preconference training on April 10. Call ASQ at 800-248-1946.

11-14 Spring Conference. Coordinated Agency for Supplier Evaluation. Virginia Beach, VA. Call (916) 355-3072 or fax (916) 355-2652.

12-13 Conference. Organizational Transformation. New York, NY. Sponsored by PriceWaterhouseCoopers. Call the Conference Board at (212) 339-0345 or fax (212) 980-7014.

12-14 ASQ Education Course. Project Management. Baltimore, MD. Also on May 22-23 in Anaheim, CA, and June 21-23 in Minneapolis, MN.

12-15 Conference. Coaching and Mentoring. Boston, MA. Call Linkage at (781) 862-3157 or fax (781) 862-2355.

12-16 ASQ Education Course. Plexus-ASQ Trainer/Coach Foundation Training. Detroit, MI. Also on April 26-30 in Las Vegas, NV; May 17-21 in St. Louis, MO; June 7-11 in Baltimore, MD; and June 21-25 in Detroit, MI.

12-16 ASQ Education Course. Introduction to Quality Engineering. Tucson, AZ. Also on May 3-7 in Milwaukee, WI.

13-14 ASQ Education Course. Quality Audits for Improved Performance. Milwaukee, WI. Also on May 3-4 in Seattle, WA.

13-15 Workshop. Master Auditor Certification. Clearwater, FL. Call Productivity Development Systems at (727) 443-0313 or fax (727) 441-2934.

14-15 Workshop. Advanced Auditing Techniques for Business Process Improvement. Dallas, TX. Call B-K Education Services at (972) 660-4575 or fax (972) 641-1327.

15-16 Seminar. Failure Mode and Effects Analysis. Chicago, IL. Call Affiliated Educational Consultants at (773) 262-8140 or e-mail dontw@aecltd.com.

15-16 Seminar. Benchmarking--the Tool to Improve Competitiveness. Washington, DC. Call the American Management Association at 800-714-6395 or e-mail cust_serv@amanet.org.

16 Workshop. ISO 9000: Year 2000 Revisions. Dallas, TX. Call Brewer and Associates at (972) 641-8020 or fax (972) 641-1327.

16-18 W. Edwards Deming Institute Community Symposium and Spring Conference. Tacoma, WA. Call (301) 299-2419, e-mail staff@deming.org, or visit http://www.deming.org.

17-20 Seminar. Dynamic Facilitation Skills. Port Townsend, WA. Call Jim Rough and Associates at (360) 385-7118.

19 Workshop. The Inner Game of Customer Care. Madison, WI. Call the University of Wisconsin-Madison School of Business at 800-292-8964 or fax (608) 265-3357.

19-20 ASQ Education Course. Benchmarking for the Competitive Edge. Milwaukee, WI.

19-21 Workshop. Team Leader Survival Training. Marietta, GA. Call the Center for Quality Excellence at Southern Polytechnic State University at (770) 528-7427 or fax (770) 528-7454.

19-23 Workshops. Six Sigma, Software Testing, Internal Quality Auditing, Failure Modes and Effects Analysis, Gauge Repeatability and Reproducibility, Creativity, and Quality Writing. Austin, TX. Sponsored by ASQ Austin Section. Call (512) 323-9500 or fax (512) 323-9813.

19-23 ASQ Education Course. Introduction to Quality Management. Minneapolis, MN. Also on June 21-25 in Houston, TX.

19-23 Workshop. ISO 9000 Registered Auditor/Lead Auditor. Atlanta, GA. Call Diamond Quality Services at (972) 660-4575 or fax (972) 641-1327.

20-21 Short Course. Oxygen Systems Operations and Maintenance. Atlanta, GA. Call the American Society for Testing and Materials at (610) 832-9686 or fax (610) 832-9668.

20-22 Workshop. Robust Design for Quality Improvement. Minneapolis, MN. Call Stat-Ease at 800-801-7191 or (612) 378-9449, or fax (612) 378-2152.

21-23 ASQ Education Course. ISO 9000: Quality System Documentation. Milwaukee, WI.

22-23 Short Course. Writing Standard Operating Procedures to Meet cGMP Requirements. San Francisco, CA. Call the Institute of Applied Pharmaceutical Sciences at (732) 613-4500 or fax (732) 238-9113.

22-23 Short Course. QS-9000 Internal Auditor. Grand Rapids, MI. Call CEEM at 800-745-5565 or fax (703) 250-5313.

25-28 Malcolm Baldrige National Quality Award Quest for Excellence. Washington, DC. Sponsored by the National Institute of Science and Technology , ASQ, the American Society for Training and Development, and the Association for Quality and Participation. Call ASQ at 800-248-1946 and request item B0411.

26-27 Seminar. Management Skills for Technical Leaders. Montreal, QB. Call Concordia University Executive Development Programs at (514) 848-3960 or e-mail edp@vax2.concordia.ca.

26-29 Asian Industrial Technology Congress. Hong Kong, China. Sponsored by Hong Kong Polytechnic University. Call International Conference Consultants at 852-2559-9973 or fax 852-2547-9528.

26-30 Seminar. Enhancing Leadership Performance: The Leader as Teacher. Chicago, IL. Call Executive Education at the University of Chicago, (312) 464-8732 or fax (312) 464-8731.

26-30 Short Course. ISO Lead Auditor Training. Dayton, OH. Call Interstate Quality Consultants at 800-450-1387 or e-mail IQC@iqcinc.com.

26-30 Seminar. Understanding SPC for Manufacturing and Process Industries. Knoxville, TN. Call Statistical Process Controls at (423) 584-5005 or fax (423) 588-9440.

27-29 Quality Expo International. Chicago, IL. Call 888-267-3794 or e-mail inquiry@quality.reedexpo.com.

27-May 1 Seminar. SPC: The Basics and Beyond. Knoxville, TN. Call Statistical Process Controls at (423) 584-5005 or fax (423) 588-9440.


2-9 Institute of Environmental Sciences and Technology Annual Technical Meeting and Exposition. Ontario, CA. Call (847) 255-1561 or e-mail iest@iest.org.

3-7 Engineering/Management Program. West Lafayette, IN. Call Purdue University's Krannert Graduate School of Management at (765) 494-7700 or e-mail sheahan@mgmt.purdue.edu.

4-6 ASQ Education Course. Statistics for Effective Decision Making. Milwaukee, WI.

4-6 Conference and Exposition. Sensors Expo. Baltimore, MD. Call Expocon at (203) 256-4700.

5-7 ASQ Education Course. Statistical Process Control. Milwaukee, WI.

10 Short Course. ISO 9000 Overview. Chicago, IL. Call Excel Partnership at 800-374-3818 or (203) 426-3281.

10-12 ASQ Education Course. Advanced Topics in SPC and Short-Run Applications. Milwaukee, WI.

10-12 Global Business Forum on Hygiene and Food Safety. Helsinki, Finland. E-mail Hygieneomics@ramuk.demon.co.uk.

11-13 ASQ Education Course. Preparing the Service Organization for ISO 9000 Registration. Nashville, TN.

11-14 Workshop. Experiment Design Made Easy. Minneapolis, MN. Call Stat-Ease at (612) 378-9449 or fax (612) 378-2152.

12-14 Colloquium. Clinical Quality Improvement. Minneapolis, MN. Call the Institute for Clinical Systems Integration/Institute for Healthcare Improvement meeting management office at (612) 545-1919 or visit http://www.icsi.org.

14-15 Seminar. Statistical Process Control for Manufacturing and Service Industries. Philadelphia, PA. Fax the Institute of Industrial Engineers at (770) 441-3295, or visit http://www.iienet.org/conted/stats.htm.

17-21 Workshop. BSI-ISO 9000 Lead Auditor. Marietta, GA. Call the Center for Quality Excellence at Southern Polytechnic State University at (770) 528-7427 or fax (770) 528-7454.

18-20 Department of Defense/Industry Aerospace Coatings Conference. Monterey, CA. Call the Conference Group at 800-783-6338 or e-mail conferencegroup@compuserve.com.

20-21 ASQ Education Course. Failure Mode Effects Analysis. Milwaukee, WI.

24-26 ASQ Quality Congress and Exposition. Anaheim, CA. Call 800-248-1946 and request item B0166.

24-27 Conference. Computer-Aided Engineering and Machine Design. Los Angeles, CA. Call M/TECH West at 800-451-1196 or fax (610) 458-7171.

25-27 International Fastener & Precision Formed Parts Manufacturing Show. Chicago, IL. Call Fastener Technology International at 888-267-3793 or e-mail inquiry@fastener.reedexpo.com.

27-28 ASQ Education Course. After the Audit: Benefiting from the Audit Process. Anaheim, CA. Also on June 8-9 in Milwaukee, WI.

27-28 ASQ Education Course. Linking the Balanced Scorecard to Business. Anaheim, CA. Also on June 17-18 in Milwaukee, WI.


7-9 ASQ Education Course. Baldrige Award Self-Assessment Training for Service Organizations. New York, NY.

7-9 Short Course. Principles of Color Technology for Material Systems. Rochester, NY. Call Rochester Institute of Technology at (716) 475-7189 or e-mail CMD9553@rit.edu.

7-11 Short Course. Executive Program in Corporate Strategy. Chicago, IL. Call the University of Chicago Graduate School of Business at (312) 464-8732 or visit http://gsbwww.uchicago.edu/programs/exec-ed.

8-9 ASQ Education Course. Scenario Planning. Milwaukee, WI.

8-10 ASQ Education Course. Measuring and Managing Customer Satisfaction and Loyalty. Raleigh, NC.

14-16 International Conference. Productivity & Quality Research. Vaasa, Finland. E-mail icpqr99@uwasa.fi or visit http://www.uwasa.fi/icpqr99/.

15-16 ASQ Education Course. Measuring Quality Improvement in Healthcare. Chicago, IL.

15-17 Conference. TQM and Human Factors. Linkoping, Sweden. Sponsors include the Division for Quality Technology and Management at Linkoping University, the European Organization for Quality, and the International Economic Association. Call 011-46-13-28-23-68 or e-mail piajo@udv.liu.se.

21-22 ASQ Education Course. Improving Business Performance: ISO 9000 as a Means to Support Compliance in Healthcare. Chicago, IL

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