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Boot Camp for Leaders in K-12 Education
Lee Jenkins, Lloyd O. Roettger, and Caroline Roettger
Winner – Education, PreK-12 Category
Boot camp? What experienced, well-educated leader would want a book with the title Boot Camp for Leaders to be visible in his or her office? Such a title must indicate the intended audience is aspiring leaders, right?
Not so! This book's intended audience is…read more...
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Managing the Customer Experience: A Measurement-Based Approach
Morris Wilburn
Finalist – Business: Sales Category
Companies conduct customer loyalty research programs all the time. But anyone who has seen the results knows that nearly all fall short of their intended purpose and that brand image is either not addressed as well as it could be or at all. The research program often ends with the study's sponsors not knowing if they can use the results or how.
Managing the Customer Experience avoids all these missteps. It begins with an explanation of the…read more...
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Applying the Science of Six Sigma to the Art of Sales & Marketing
Michael J. Pestorius
Finalist – Business: Sales Category
Six Sigma is a highly flexible methodology and tool set, but few practitioners have successfully transferred the early successes Six Sigma enjoyed in manufacturing to sales and marketing. The opportunities to use it exist, but the expertise on how to apply it is lacking.
This book provides step by step instructions on how to use data and measures to…read more...
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2. HOT OFF THE PRESS! What’s New from ASQ
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The Desk Reference of Statistical Quality Methods, Second Edition
Mark L. Crossley Arranged in alphabetical order for quick reference, this book provides the quality practitioner with a single resource that illustrates, in a practical manner, how to execute specific statistical methods frequently used in the quality sciences. Each method is presented in a…read more...
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Benchmarking for Hospitals: Achieving Best-In-Class Performance Without Having to Reinvent the Wheel
Victor L. Sower, Jo Ann Duffy, and Gerald Kohers
This book is about benchmarking in hospitals—identifying and learning how best-in-class hospitals achieved excellence. It is organized to allow readers with no prior knowledge of the benchmarking process to understand and apply it. The first half of the book discusses the basic benchmarking process as applied to…read more...
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3. IN THE WORKS
Upcoming Titles to Watch For
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The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak ASQ's brand new Six Sigma Green Belt Certification is here - and this is the book to help prepare! This latest entry in ASQ's popular series of handbooks explicitly follows the certification's Body of Knowledge and addresses each topic to exactly the level…read more...
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4. JUST IN
Books Adopted by Quality Press
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
Claes Fornell When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is… Read more...
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No Image
Available |
Effective Classroom Management: Six Keys to Success
Judith Pauley and Joseph Pauley Available 12/3/2007
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No Image
Available |
Here’s How To Reach Me: Instruction To Personality Types in Your Classroom
Judith Pauley and Joseph Pauley
Available 12/3/2007
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5. QUALITY PRESS SALE ITEMS
Visit the Quality Press Bookstore to view Quality Press titles offered at great sale prices! Quantities of these titles are limited.
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6. GET INVOLVED
Write for the world’s leading publisher of quality-related books!
In order to increase and expand the publishing division of the largest and most renowned quality organization, Quality Press is looking for prospective authors. We are actively seeking authors with book proposals specifically related to Lean Six Sigma and Food Quality. Additionally, Quality in Government (particularly balancing efficiency with bureaucracy) is an area in which we are actively recruiting authors.
To enjoy the prestige and recognition of publishing your book with Quality Press, submit your proposal today. Click here to learn about our proposal guidelines. Or contact the Quality Press acquisitions editor via e–mail at authors@asq.org.
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7. …AND GET THE SCOOP
Sign Up for Quality Press News
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Let friends and co-workers know that they can get their own free copy of Quality Press News each month by signing up online at:
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8. FEEDBACK
We welcome your comments or suggestions about this newsletter or any other aspect of Quality Press. Please e-mail any comments to qpress@asq.org
More information on Quality Press is available at:
Web site: http://www.asq.org/quality-press/
Phone: 800–248–1946 or 414–272–8575
Fax: 414-270-8810
E-mail:
qpress@asq.org
Mail:
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U.S.A.
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