1. Leading Peak Performance: Lessons from the Wild Dogs of Africa: How to Create Pack Leadership & Produce Transformative Results
Hacker, Stephen; Washington, Marvin
2. The Trust Imperative: Performance Improvement Through Productive Relationships
Willard, Marsha; Hacker, Stephen
3. Quality Across the Curriculum: Integrating Quality Tools and PDSA with Standards
Marino, Jay; Haggerty Raines, Ann
4. The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance
Morgan, Mark W.
5. The Six Sigma Way: How GE, Motorola and Other Top Companies are Honing Their Performance
Cavanagh, Roland R.; Neuman, Robert P.; Pande, Peter S.
6. The Memory Jogger Plus+¨
Brassard, Michael
7. ISO 9001:2000: Lograr la conformidad y la mejora continua en empresas de desarrollo de software
Nanda, Vivek (Vic)
8. Automotive Vehicle Safety
Peters, George A.; Peters, Barbara J.
9. The ASQ ISO 9000:2000 Handbook
Cianfrani, Charles A.; Tsiakals, Joseph J.; West, John E. (Jack)
10. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance
International Academy for Quality
11. Bringing Business Ethics to Life: Achieving Corporate Social Responsibility
Andersen, Bjørn
12. The Quality Improvement Glossary
Siebels, Donald L.
13. Insights to Performance Excellence 2004: An Inside Look at the 2004 Baldrige Award Criteria
Blazey, Mark L.
14. How to Use Patient Satisfaction Data to Improve Healthcare Quality
Bell, Ralph; Krivich, Michael
15. The Customer and Supplier Innovation Team Guidebook
Norausky, Patrick
16. Zero Acceptance Number Sampling Plans, Fourth Edition
Squeglia, Nicholas L.
17. ISO 9001:2000 Quick Reference - Pack of 10
Roberts, Kathy; Ketola, Jeanne
18. Recognition, Gratitude, and Celebration (e-Book)
Townsend, Patrick L.; Gebhardt, Joan E.
19. On Becoming Exceptional: SSM Health Care's Journey to Baldrige and Beyond (e-Book)
Ryan, Sister Mary Jean, FSM
20. Innovation Generation: Creating an Innovation Process and an Innovative Culture (e-Book)
Merrill, Peter
21. Common Sense Project Management (e-Book)
Turk, Wayne
22. How Organizations Learn: Investigate, Identify, Institutionalize (e-Book)
Townsend, Patrick L.; Gebhardt, Joan E.
23. Benchmarking for Hospitals: Achieving Best-in-Class Performance without Having to Reinvent the Wheel (e-Book)
Sower, Victor E.; Duffy, Jo Ann; Kohers, Gerald
24. Leading Peak Performance: Lessons from the Wild Dogs of Africa: How to Create Pack Leadership & Produce Transformative Results (e-Book)
Hacker, Stephen; Washington, Marvin
25. Automotive Internal Auditor Pocket Guide: Process Auditing to ISO/TS 16949:2002 (e-Book)
Munro, Roderick A.
26. Project Portfolio Selection for Six Sigma (e-Book)
Mawby, William D.
27. Managing Contract Quality Requirements (e-Book)
Pennella, C. Robert
28. Everyday Excellence: Creating a Better Workplace through Attitude, Action, and Appreciation (e-Book)
Shearer, Clive
29. Competing for Customers and Winning with Value: Breakthrough Strategies for Market Dominance (e-Book)
Reidenbach, R. Eric; Goeke, Reginald W.
30. 5S for Service Organizations and Offices: A Lean Look at Improvements (e-Book)
Sarkar, Debashis
31. Glossary and Tables for Statistical Quality Control, Fourth Edition (e-Book)
ASQ Statistics Division
32. The Manager's Guide to Six Sigma in Healthcare: Practical Tips and Tools for Improvement (e-Book)
Barry, Robert; Smith, Amy C.
33. The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance (e-Book)
Morgan, Mark W.
34. Transformation to Performance Excellence: Baldrige Education Leaders Speak Out (e-Book)
Cokeley, Sandra; Byrnes, Margaret A.; Markley, Geri; Keely, Suzanne, editors
35. Avoiding the Corporate Death Spiral: Recognizing and Eliminating the Signs of Decline (e-Book)
Stocker, Gregg
36. Continual Improvement Assessment Guide: Promoting and Sustaining Business Results (e-Book)
Russell, J.P.
37. Effective Implementation of ISO 14001 (e-Book)
Block, Marilyn R.
38. Implementing Design for Six Sigma: A Leader's Guide (e-Book)
Belair, Georgette; O'Neill, John
39. A Practical Field Guide for AS9100 (e-Book)
Myhrberg, Erik Valdemar; Crabtree, Dawn Holly
40. Value-Driven Channel Strategy: Extending the Lean Approach (e-Book)
Reidenbach, R. Eric; Goeke, Reginald W.
41. Quality Makes Money: How to Involve Every Person on the Payroll in a Complete Quality Process (CQP) (e-Book)
Townsend, Pat; Gebhardt, Joan
42. Statistical Quality Control for the Six Sigma Green Belt (e-Book)
Gupta, Bhisham C.; Walker, H. Fred
43. Statistical Engineering: An Algorithm for Reducing Variation in Manufacturing Processes (e-Book)
Steiner, Stefan H.; MacKay, R. Jock
44. The Magic of Self-Directed Work Teams: A Case Study in Courage and Culture Change (e-Book)
Palmes, Paul C.
45. Decision Process Quality Management (e-Book)
Mawby, William D.
46. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance (e-Book)
International Academy for Quality
47. Bringing Business Ethics to Life: Achieving Corporate Social Responsibility (e-Book)
Andersen, Bjørn
48. The Six Sigma Path to Leadership: Observations from the Trenches (e-Book)
Treichler, David H.
49. The Recipe for Simple Business Improvement (e-Book)
Till, David W.
50. The Customer Care and Contact Center Handbook (e-Book)
Schultz, Garry
51. Nan's Arsonist: A Six Sigma Mystery (e-Book)
Barry, Robert
52. Managing with Conscience for Competitive Advantage (e-Book)
Geissler, Pete
53. Juran, Quality, and a Century of Improvement: The Best on Quality Book Series of the International Academy for Quality, Volume 15 (e-Book)
Stephens, Kenneth S.
54. ISO 9001:2000---A New Paradigm for Healthcare (e-Book)
Carson, Bryce E., Sr.
55. ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies (e-Book)
Nanda, Vivek (Vic)
56. Advanced QFD Applications (e-Book)
Goh, T. N.; Tan, K. C.; Xie, M
57. Accountability Through Measurement: A Global Healthcare Imperative (e-Book)
Kazandjian, Vahé A.
58. Work Overload: Redesigning Jobs to Minimize Stress and Burnout (e-Book)
Gryna, Frank M.
59. Quality Systems - Automotive Suppliers - Particular Requirements for the Application of ISO 9001:2000
ISO/TS 16949:2002
60. Environmental management systems — General guidelines on principles, systems and support techniques (e-standard)
ANSI/ISO/ASQ E14004-2004
61. Quality management — Guidelines for quality plans (e-standard)
ANSI/ISO/ASQ Q10005-2005
62. Quality management systems — Guidelines for quality management in projects (e-standard)
ANSI/ISO/ASQ Q10006-2003
63. Quality management systems — Guidelines for configuration management (e-standard)
ANSI/ISO/ASQ Q10007-2003
64. Quality management — Customer satisfaction — Guidelines for complaints handling in organizations (e-standard)
ANSI/ISO/ASQ Q10002-2004
65. Food safety management systems — Requirements for any organization in the food chain (e-Standard)
ISO 22000:2005(E)
66. Quality Systems — Automotive Suppliers — Particular Requirements for the Application of ISO 9001:2000 (e-standard)
ISO/TS 16949:2002
USA