Books & Standards

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Books:

1. The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Westcott, Russell T., editor

2. The Product Wheel Handbook: Creating Balanced Flow in High-Mix Process Operations
King, Peter L.;King Jennifer S.

3. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management
Hawkins Mitchell, Vali;Noakes-Fry, Kristen

4. Removing the Barriers to Efficient Manufacturing: Real-World Applications of Lean Productivity
Ferguson, Daniel L.

5. The Performance Mapping and Measurement Handbook
Harbour, Jerry L.

6. People, Processes and Culture: Lean Manufacturing in the Real World
Wincel, Jeffrey P.;Kull PhD, Thomas J.

7. Lean Leadership for Healthcare: Approaches to Lean Transformation
Bercaw, Ronald G.

8. The Safety Management Systems Memory Jogger 2
Brassard, Michael; Ritter, Diane

9. The Hoshin Kanri Memory Jogger
Colletti, Joseph

10. The Lean Memory Jogger for Healthcare
MacInnes, Richard L.;Dean, Mark L.

11. The Problem Solving Memory Jogger for Food Safety
Goal/QPC;Wellik, Rhonda

12. Potent Medicine: The Collaborative Cure for Healthcare
Toussaint MD, John

13. Kaizen in Logistics & Supply Chains
Coimba, Euclides;Coimbra, Euclides

14. Leading Your Business Forward: Aligning Goals, People and Systems for Sustainable Success
Pyecha, John;Yount, Shane;Davies, Seth;Versteeg, Anna

15. The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence
Pyzdek, Thomas;Keller, Paul

e-Books:

16. There Is Another Way!: Launch a Baldrige-Based Quality Classroom, Second Edition (e-Book)
Byrnes, Margaret A.; Baxter, Jeanne C.

17. How to Detect and Handle Outliers (e-Book)
Iglewicz, Boris; Hoaglin, David

18. Permission to Forget, Tenth Anniversary Edition: And Nine Other Root Causes of America’s Frustration with Education (e-Book)
Jenkins, Lee

19. 2012 Quality Progress Salary Survey (e-Book)
ASQ

e-Standards:

20. Quality management - Customer satisfaction -: Guidelines for business-to-consumer electronic commerce transactions (e-Standard)
ISO 10008:2013(E)

21. Greenhouse gases — Quantification and reporting of greenhouse gas emissions for organizations: Guidance for the application of ISO 14064-1 (e-Standard)
ISO/TR 14069:2013

22. Statistics - Vocabulary and symbols - Part 3: Design of experiments (e-Standard)
ISO 3534-3:2013

Video/Audio:

23. ASQ On-Demand Training Collection 2013

24. To All Corners of Kenya
Edmund, Mark

25. Balancing Act - Author Audio
Montgomery, Eda Ross; Neway, Justin