Books & Standards

Quality Press Ordering Information

Payment Options Include:

Visa, MasterCard, American Express, Purchase Order(hardcopy), Personal Check, Money Order

Payment

• Payments must be made in U.S. currency.
• Checks and money orders must be drawn on a U.S. financial institution.
• All international orders must be prepaid; no foreign purchase orders.
• Please make checks payable to ASQ.
• A printed copy of all purchase orders must accompany the ordering form below. Please reference the purchase order number on the order form as well.

How to Order

You can place your order online by clicking the "Add to Cart" button for the item(s) you wish to purchase. Checkout with your credit card.

You can also call in your order to 800-248-1946. Download an order form (PDF, 200 KB) to mail or fax your order.

ASQ Member Discounts

ASQ members receive a discount on all Quality Press books. These books are identified by the prefix “H” or “T” in front of the item number. To find out more about becoming an ASQ member, follow this link to our member information or call our Customer Service Center at 800-248-1946 or 414-272-8575.

Prices and availability are subject to change without notice.

Quantity Discounts

Quantity discounts are available on the purchase of bulk copies.

Discounts are also available for bookstores, libraries, book wholesalers and catalog dealers. Please call ASQ at 800-248-1946 or 414-272-8575 for more information.

Electronic Documents Help

Electronic documents provide you with enhanced flexibility – portability, convenience and keyword searches. With this flexibility comes the increased possibility of copyright infringement – accidental or otherwise.

Read Your e-Book on an e-Reader.

Starting in 2008, ASQ will include a visible “watermark” on electronic documents – specifically e-standards and our e-books. The watermark will include:

• The name of the customer.
• The name of the customer’s company (when applicable).
• The order number.
• The date of purchase.
• Additional text that details the conditions of sale and use.

Sales of our intellectual property are one of the primary sources of funding for ASQ. It’s imperative that ASQ manages access to electronic documents based on copyright ownership and protecting content rights. This protection is essential to the continued cost-effective development, distribution, and promulgation of e-standards and e-books.

For more information specifically relating to content protection for e-standards, please review the brochure Copyright, Standards and the Internet (PDF, 644 KB) from ISO and IEC.

100% Satisfaction Guarantee

If you are not 100% satisfied with products you purchase from us, call and give us the opportunity to make it right. We want you to be completely satisfied with your purchase from ASQ. Due to the nature of the product, electronic documents are not covered by ASQ’s guarantee. These items are nonreturnable and nonrefundable – all purchases are final. This includes ASQ’s e-standards and e-books.

If you wish to return merchandise, please call customer service at 800-248-1946 to arrange for a return, or send returns to: ASQ Distribution Center, 905 Carlow Dr Unit B, Bolingbrook IL 60490.

International Distributors

Overseas customers can place orders and receive reduced shipping time and cost by ordering from one of our international distributors.

Bookstore Resellers

Starting July 1, 2006, all bookstores will have 90 days from invoice date to return books for credit of the purchase price. Returns for products purchased prior to July 1 may still be returned after the new policy is implemented.

Returned items must be in clean and saleable condition to receive credit, the original order or invoice number must accompany the return shipment, and your account must be in good standing. Returns received for orders placed on or after July 1, 2006 that exceed the 90-day return policy will not be accepted nor credited. Items purchased on closeout status or items no longer offered by Quality Press will not be accepted.

A Return Authorization number must be obtained before returning items to Quality Press. You may obtain this number by calling Customer Care at 1-800-248-1946 or 414-272-8575. Written requests to return product may also be sent via fax, 414-272-1734, or e-mail, asq@asq.org, and a Return Authorization number will be sent to you.