Streamlined Process Improvement

The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits

James H. Harrington

Hardcover
 432 Pages    2011
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Six Sigma can reduce process variation, but it doesn’t account for process improvements. Lean is effective, but it fails to address the need for major improvements in key processes. Both of these failed to use modern IT as part of their improvement methodologies. Now, renowned consultant and former ASQ president, international quality advisor to E&Y, and quality advisor to the Chinese Quality Association, H. James Harrington provides the solution—a revolutionary step-by-step method for streamlining and improving business processes that can:

  • Cut cost and cycle time by 60 percent
  • Improve customer and employee satisfaction
  • Boost quality by 100 percent Analyze, streamline, and refine key processes more quickly and efficiently than ever before

    Filled with checklists, questionnaires, and key process tools, this book is designed to help you streamline your systems—and to continue to improve—using a refined combination of the most effective methods available. It’s all you need to be leaner, meaner, and significantly more profitable for years to come.

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