This book is written as a foundation for understanding the Baldrige Criteria for Performance Excellence.
Following the Criteria, each section includes an introduction to the basics of the Area to Address. This is a common-sense description of what the Criteria in the particular Area to Address is trying to achieve. This explanation focuses on what the Criteria actually means and what some organizations do, not just the questions in the Criteria.
The focus of this book is to help new and experienced users gain a better understanding of the Criteria, the background as well as the meaning.
"How I wish I had this guide at the beginning of our Baldrige journey! Baldrige in Plain English not only makes the Baldrige Criteria for Performance Excellence come alive, it provides the linkages that are so critical for accelerating improvement. Whether new to the journey, or experienced, John Vinyard has provided us a valuable resource for ongoing learning and improvement."
"Every successful leader understands the importance of continuous improvement. Baldrige in Plain English allows any leader to quickly gain a general understanding of the Malcolm Baldrige Criteria for Performance Excellence through simple explanations that describe the principles necessary for every organization to achieve excellence."
"Understanding the language, meaning and subtle connections of the Baldrige framework can be daunting. Baldrige in Plain English artfully translates this complex model into a useable blueprint to start a journey of becoming more process-honoring!"
"Baldrige in Plain English” provides the means to get beyond the ‘Criteria’ using a relaxed conversational style that guides us to a fuller understanding of the foundation, concepts, and linkages inherent in the Criteria for Performance Excellence!"
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