A Journey to Quality Leadership - Quality³

Quality is a journey. A series of many events that when added together culminate in a culture that has the ability to attain and sustain levels of performance that make your customer enthusiastic about your product, your employees passionate about their jobs, andyour shareholders excited about the return on their investment.

This book will review not only the knowledge and engineering of quality, but also the wisdom of application. It provides a guide or roadmap to the creation of a comprehensive plan that combines the many tools and strategies that will allow any company to take a quality leadership position. The last portion of the title, Quality³, helps explain some of the details of the journey : Structure (5C's), Strategy (Focus and APAT), and Leadership.

Sample Chapter

Preview a sample chapter from this book along with the full table of contents by clicking here.
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• Additional Information
  • ISBN: 978-0-87389-798-3
  • Item Number: H1399
  • Dimensions: 6 x 9
  • For details on using this product as a textbook for your course or class, contact us
• About the Author(s)
  Lee Mundy is formerly Executive Director – Strategic Quality Initiative at General Motors, where he was responsible for establishing new Product Development processes. Lee previous held positions of Director of Computer Aided Engineering, Director of Plant Quality, and Director of Design for Manufacturing. Lee holds BS and MS degrees in engineering from Michigan State University. He is an ASQ Certified Quality Engineer (CQE), Certified Red X Journeyman (Shainin LLC), and a Certified APAT Black Belt. In 2004 Lee received the ASQ (automotive section) Quality Leader of the Year Award and in 2001 the General Motors Chairman Award for his work in Statistical Engineering.