We live in a complex world. People and organizations often don’t believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated—and the cycle repeats.
This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in their personal lives. Many of the examples will involve situations with which the reader will likely be familiar.
The focus of the book not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as “Six Sigma lite”…problem solving without the all the heavy statistics.
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About the Author(s)
Stop Rising Healthcare Cost Using Toyota Lean Production Methods: 38
steps for Improvement
Duke Okes is a
knowledge architect who consults, trains, writes and speaks on quality
management. He has been in private practice since 1985, working with
organizations in the U.S., Bermuda, Canada,
Mexico, Caribbean, Europe
and Asia. He is a frequent speaker for
professional and trade audiences at the local, regional, national, and
international levels, including AEM, APICS, ASQ, ASTD, AITP, AOQ, IIA, IIE, IMA, NAPM, SHRM, and SME. He was formerly a quality
professional in TRW's automotive sector, and had also worked in woodworking,
metalworking, and security system installation. Okes holds undergraduate
degrees in technology and business, a master�s degree in adult education, and
has completed doctoral coursework in applied management and decision sciences.
He has served as an adjunct university faculty member teaching statistics and
management research and is also a graduate of the international program in the
Gestalt approach to organization and system development. He is an ASQ Fellow,
as well as a Certified Manager of Quality/Organizational Excellence (CMQ/OE), Quality
Engineer (CQE), and Quality Auditor (CQA).