ISO 9001:2008 Internal Audits Made Easy

Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the original intent of the standard – to continually improve the effectiveness of the quality management system implemented at our organization.

This book is intended to help managers, management representatives, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2008 while also adding significant, measurable value to the organization’s bottom line. The tools, techniques, and step-by-step guidelines provided in this book can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective. The tools in the appendices of this book have also been provided on the enclosed CD to facilitate your customizing them to fit the specific needs of your organization.

This book will:

• Enable the reader to create an environment where management and employees fully appreciate the value of internal audits in the continual improvement of their organization and thus contribute to their success.
• Provide specific, easy-to-use tools and methods for audit preparation to enable the auditor to dig deeper into the effectiveness of processes and discover findings that will genuinely contribute to the success of the organization.
• Provide techniques that can be used in conducting the audit to tap into the vast expertise of the auditee and find those opportunities for improvement that will result in a significant return on investment.
• Provide specific methods and tools to report internal audit results in a way that encourages timely and thorough corrective action.

Sample Chapter

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• Related Products
  • ISO 9001:2008 Internal Audits Made Easy (e-Book)
  • How to Audit the Process Based QMS; Second Edition (e-Book)
  • Cracking the Case of ISO 9001:2008 for Manufacturing; Second Edition (e-Book)
  • Cracking the Case of ISO 9001:2008 for Manufacturing; Second Edition
  • Implementing and Auditing an ISO 9001:2008 Quality System
• Additional Information
  • ISBN: 978-0-87389-751-8
  • Item Number: H1349
  • Dimensions: 6 x 9
  • For details on using this product as a textbook for your course or class, contact us
• About the Author(s)
  Ann Phillips is President of Quality Techniques, Inc. Since 1991 she has assisted numerous organizations, ranging from small distributors to worldwide corporations, in developing their quality management systems. Over one hundred fifty clients have achieved registration to ISO 9001, QS-9000, or ISO/TS 16949.

  Her emphasis is on implementing practical and effective management systems in a way that enhances customer loyalty and achieves measurable improvements in the business. Ms. Phillips is certified by the Registrar Accreditation Board as a Quality Systems Auditor.

  Prior to August 1991, Ms. Phillips worked with 3M and Dupont as a Quality Engineer, Quality Manager, and Occupational Health and Safety Supervisor. During that time, she established an SPC system in three facilities, led the ISO 9001 implementation process in one facility, and integrated the safety and health system with the ISO 9001 quality management system.

  In addition to on-site consulting and training, Ms. Phillips has instructed regularly for the University of Houston at Clear Lake, the Center for Quality at Eastern Michigan University, Collin County Community College in Plano (Texas), the American Society for Quality (ASQ), and the American Production and Inventory Control Society (APICS).