Root Cause Analysis

Simplified Tools and Techniques, Second Edition

Bjørn Andersen and Tom Fagerhaug

 240 Pages    2006
List $74.00
Member $45.00
Bulk Purchases
Request Information
Looking to purchase for a course or large group?

This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure it is applied properly, and different forms and templates (that can also be found on an accompanying CD-ROM). The examples used are general enough to apply to any industry or market.

The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics.

The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.

Also available worldwide from the following e-book retailers: Amazon Kindle, Apple iBooks, Barnes & Noble Nook, Google Play, and Kobo.


Average Customer Rating:image (4 of 5 based on 1 review)

"This book is a good intro to Root Cause Analysis tools. It is easy to read and laid out in a good format, with a picture and/or sample provided for every tool discussed, along with a checklist for its usage. There is the occasional spot of confusing information, and some of the explanations seem over-simplified or under-explained. But this is not highly prevalent, and the book does accomplish giving the reader a great introduction to these tools and techniques. It may be insufficient for those who are looking for more advanced or in-depth information on any of the tools and techniques. Beginners should find this a very helpful book and one that will be referenced often as they start practicing Root Cause Analysis."

  • A reader in Bradenton, Florida

  • Sample Chapter

    Preview a sample chapter from this book along with the full table of contents by clicking here.
    You will need Adobe Acrobat to view this pdf file.

    • Related Products
    • Additional Information
      • ISBN: 978-0-87389-692-4
      • Item Number: H1287
      • Dimensions: 8 1/2 x 11
      • For details on using this product as a textbook for your course or class, contact us
    • About the Author(s)
      Tom Fagerhaug is an associate professor at the Department of Production and Quality Engineering at NTNU. He is also a scientific advisor for the Performance and Project Management department at SINTEF Technology and Society. His has published books and a large number of papers and reports about performance and quality management. Fagerhaug received his master’s degree from the Norwegian Institute of Technology and his PhD from the Norwegian University of Science and Technology. Bjørn Andersen is a professor in the Department of Production and Quality Engineering at the Norwegian University of Science and Technology (NTNU). He also holds a position as research director for the Productivity and Project Management department at SINTEF Technology and Society, one of Europe’s largest independent research organizations with an annual turnover of about $320 million. He has published a multitude of books, papers, and reports about performance and quality management. Andersen holds master’s and doctorate degrees from the Norwegian Institute of Technology, with a year of the doctorate undertaken at Rochester Institute of Technology.

    Customer Reviews:     Please log in or register to comment.    FAQ

    (0) Customer Reviews

    Featured advertisers

    ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.