Promoting and Sustaining Business Results
- PDF 210 Pages 2004
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This is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement and identifiable opportunities. A glossary of terms and appendices, including tools such as Continual Improvement Map for ISO 9001, Continual Improvement Perception Survey, and ISO 9004 Assessment Criteria Checklist, are helpful in applying the principles outlined is this useful pocket guide.
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- Additional Information
- ISBN: 978-0-87389-614-6
- Item Number: E1218
- For details on using this product as a textbook for your course or class, contact us
- About the Author(s)
J.P. Russell is a trainer and instructional designer for QualityWBT Center for Education, which provides e-learning classes for standards, auditing, FMEA, customer satisfaction and other professional development subjects. He is a voting member of the U.S. technical advisory group for International Organization for Standardization (ISO) technical committee 176. JP is the author of numerous books, including the best-selling pocket guides The Process Auditing Techniques Guide, The ISO Lesson Guide 2000 and The Internal Auditing Pocket Guide. Russell is also an ASQ Fellow, former RABQSA lead auditor, and an ASQ Certified Quality Auditor. He holds a bachelor’s degree in Chemical Engineering and a Masters of Business Administration from the ITT Stuart School of Management.