Russell T. Westcott, editor
A new edition of this book is now available!
Management of quality continues to play a significant role in organizations as they struggle to deal with ever increasing complexities and challenges in our fast-paced world. Business success depends on their ability to use a wide range of information to define, plan, implement, and control a variety of complex, interdependent tasks using a finite set of data and decreasing resources. Organizations must develop the critical knowledge, interpersonal skills, technical tools, and management techniques needed in today’s evolving workplace environment.
This handbook provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.
In addition to being a peerless reference on quality management, this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and (on an accompanying CD-ROM) 150 multiple-choice practice exam questions, a constructed response practice exam question with examples of responses, and seven other constructed response questions that can be used for practice.
Average Customer Rating: (5 of 5 based on 2 reviews)
"I used this book to study for (and PASS!) the CMQ/OE exam in 2008. The book contains everything you need to know to pass the exam. I am reviewing the same book to recertify this October. Great learning tool!"
"Magnificent book. The information throughout it can be applied to any corporate enterprise or project. Written in a practical, easy to understand way that benefits both laymen and professionals alike. 5 stars, no doubt."
(1) Customer Reviews